Heritage Hill Assisted Living
Families consistently rate this highly — reviewers highlight vibrant, frequent resident activities. Schedule a visit to confirm the fit.
based on 48 Google reviews
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What this means for your family
Heritage Hill is highly regarded for its active social calendar and compassionate care, making it an excellent choice for families prioritizing resident engagement. While the facility is well-maintained and staff are generally praised, families should inquire about staffing ratios during non-peak hours to ensure consistent availability of assistance.
Google Reviews
Google Reviews
48 reviews on Google“Heritage Hill Assisted Living receives overwhelmingly positive feedback for its vibrant activity calendar, welcoming atmosphere, and compassionate staff. Families and visitors frequently highlight the facility's cleanliness and the genuine care provided to residents, though one recent report suggests potential issues with staff responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Vibrant, frequent resident activities
- Warm and compassionate staff
- Clean and well-maintained facility
- Strong sense of community and family atmosphere
Concerns
- Difficulty locating staff for assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 52 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1With such a vibrant calendar of activities, how do you help new residents integrate into the community and find groups that match their specific interests?
- 2I noticed your team is very active in responding to feedback online; how do you typically handle communication with families when we have questions or concerns about day-to-day care?
- 3Given the busy and social atmosphere here, what is the best way for residents to signal for assistance if they need help in their room or common areas?
- 4How does your staff balance the active social schedule with ensuring that residents who prefer a quieter environment still feel connected and supported?
- 5Could you walk us through the protocol for medical emergencies or sudden changes in health, especially during the evening or weekend hours?
- 6The facility feels very well-maintained; how do you ensure that the high standard of cleanliness and care remains consistent throughout the entire building for all 56 residents?
Personalized based on this facility's data
Key Review Excerpts
“I have observed their great problem solving skills with my mother who has advanced Alzheimer’s Disease and her unique issues. The facility is warm and cheerful.”
“It was a difficult decision to move dad out of his home, but having seen first hand how well mom was cared for made this much easier. I truly know he is in the best place he can be.”
“Mom moved in 3 months ago and immediately felt a part of the community at Heritage Hill. The staff here is very welcoming, compassionate and caring to all residents.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The most recent renewal inspection from 2023 found the facility to be in substantial compliance with all rules. While historical reports from the facility's opening in 2009 noted construction and documentation issues, all identified deficiencies were documented as corrected.
Aug 18, 2023RoutineCleanReport
No deficiencies found during this inspection.
Jul 3, 2013OtherCleanReport
No deficiencies found during this inspection.
Jul 14, 2009Routine
Building needs functioning ventilation in some areas.
Documents need modification before a license can be issued.
Revised policy on resident rights and responsibilities required.
Toilet area in the community bathing room was improperly built and must be reconstructed.
Building plan not approved due to more information needed.
Ownership & Operations
Who Operates This Facility
Cleaver Road Opco LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit storypoint.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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