Trucare Living Centers
Strong Medicare quality ratings; families often praise compassionate care for alzheimer's patients. Still worth an in-person visit.
based on 11 Google reviews
Watch Trucare Living Centers
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While the facility has a history of providing compassionate care for Alzheimer's patients, recent reviews contain extremely alarming allegations of physical abuse and management's refusal to communicate about safety incidents. Families should prioritize investigating the facility's current safety protocols and management transparency before placement.
Google Reviews
Google Reviews
11 reviews analyzed“Families may find comfort in the compassionate care provided to residents with dementia and the kindness of the nursing staff. However, there is a critical allegation of physical abuse by an employee and concerns regarding management's transparency and responsiveness to basic patient needs like hydration.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate care for Alzheimer's patients
- Kind and attentive nursing staff
- Supportive environment for grieving families
Concerns
- Serious allegation of physical abuse by staff
- Lack of management transparency regarding incidents
- Inadequate attention to basic patient hydration
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1With your expertise in Alzheimer's care, how do you tailor daily activities to keep residents engaged and mentally stimulated?
- 2How does the management team ensure that all staff members are held accountable to the highest standards of resident safety and care?
- 3What specific protocols are in place to ensure residents stay properly hydrated and receive consistent attention to their basic daily needs?
- 4Could you describe your process for communicating important updates or changes in a resident's condition to their family members?
- 5In the event of a medical emergency during the night, what is the immediate procedure for notifying the family and providing care?
- 6What steps is the facility currently taking to maintain and improve the cleanliness and upkeep of the resident living areas?
Personalized based on this facility's data
Key Review Excerpts
“The True Care staff was absolutely a God send . They were so very good to mother. When mother passed they let us stay with her as long as we wanted.”
“Recently, I learned my uncle who was a patient at Tru Care was suffocated with a pillow by one of the employees. The management will not give us the name of the employee or the repercussions the employee has endured since the incident.”
“I was concerned about my brother’s water intake. We were there with him most of two weeks and no one tended his water.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents with depression symptoms
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
TRUCARE LIVING CENTERS shows a pattern of recurring deficiencies in care planning and resident assessments, with issues found in both 2022 and 2024 surveys. The facility has faced problems with developing complete care plans, conducting accurate assessments, accident prevention, and bed rail safety protocols. While all deficiencies have correction dates from the provider, the repeated care planning issues across multiple years suggest ongoing challenges in this critical area.
Dec 17, 2025Routine3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 18, 2024Routine6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Aug 16, 2023Routine1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Fannin County Hospital Authority
for profit
PALESTINE DEVELOPMENT GROUP LLC
WANDA LAMBRIGHT
Ownership & Management
Owners
Fannin County Hospital Authority
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit tlc-palestine.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Brookdale Palestine
< 1 miAssisted Living · Palestine, TX
Windermere at Cartmell
1.5 miAssisted Living · Palestine, TX
Legacy at Town Creek
1.6 miNursing Home · Palestine, TX
Avir at Town Creek
2.9 miNursing Home · Palestine, TX
Dogwood Trails Assisted Living and Memory Care Community
3.1 miAssisted Living · Palestine, TX
Greenbrier Nursing & Rehabilitation Center of Palestine
4.1 miNursing Home · Palestine, TX