Trinity Grove
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 40 Google reviews

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What this means for your family
Trinity Grove is highly regarded for its rehabilitation programs and clean environment, making it a strong candidate for short-term recovery. However, families should be vigilant regarding staffing ratios and should personally observe the level of attentiveness during weekend or evening visits to ensure their loved one's needs are consistently met.
Google Reviews
Google Reviews
40 reviews on Google“Trinity Grove receives high praise for its clean facility, engaging activities, and compassionate rehabilitation care, with many families expressing deep gratitude for the support provided to their loved ones. However, some reviewers have raised serious concerns regarding staffing ratios, potential neglect, and inconsistent empathy from staff members on certain shifts. Families should carefully weigh the positive reports of physical recovery against the reported challenges in daily care oversight.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Engaging and creative resident activities
- Effective post-operative rehabilitation services
- Welcoming and professional admissions staff
Concerns
- High staff-to-resident ratios leading to potential neglect (mentioned by 2 reviewers)
- Inconsistent staff empathy and attentiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I've heard wonderful things about how creative and engaging your resident activities are; could you tell me more about what a typical week looks like for someone living here?
- 2With such a high staffing rating, how do you ensure that every resident receives consistent, attentive, and empathetic care during busy shifts?
- 3Since you offer effective post-operative rehabilitation, what does the transition from hospital to Trinity Grove look like for a new resident?
- 4How does the nursing team handle medical emergencies or changes in health status during the overnight hours?
- 5I noticed the facility is very well-maintained and clean; what are your protocols for ensuring resident rooms and common areas stay this way?
- 6How do you manage the balance of care to ensure that even when the facility is at full capacity, no resident's individual needs are overlooked?
Personalized based on this facility's data
Key Review Excerpts
“Trinity Grove has changed my paradigm of nursing homes. The level of care they provide, along with the compassion, patience, friendliness, and respect they show to the residents is commendable.”
“When my parent arrived 18 months ago, Trinity Grove was professional in every way. One nurse and 4 CNA's to every neighborhood. Today they only have 2 CNA's at any given time on each neighborhood to take care of 25 elderly, disabled, some total care residents.”
“Trinity Grove provided an excellent rehabilitation experience for my mother. Coming out of the hospital and then spending two weeks at Trinity Grove was a game changer for her!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Trinity Grove shows concerning patterns of resident protection failures, with families filing complaints about abuse and neglect prevention that have recurred multiple times since 2023. The facility has struggled most with preventing abuse and neglect, maintaining building safety systems, and dietary services. While all deficiencies show planned correction dates, the repeated issues with protecting residents from harm, including recent 2024 violations, warrant careful consideration during any visit.
Sep 18, 2025Routine4
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Sep 18, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 10, 2024Routine9
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Aug 5, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 13, 2023Routine6
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Ensure that residents are assessed for appropriateness for a feeding assistant program, receive services as per their plan of care, and feeding assistants are trained and supervised.
Federal Penalties
Fine
Sep 18, 2025
$64,740
Fine
Oct 10, 2024
$21,085
Fine
Aug 5, 2024
$8,542
Fine
Aug 5, 2024
$8,543
Ownership & Operations
Who Operates This Facility
Trinity Grove
nonprofit
Chain Affiliation
Lutheran Services Carolinas
9 facilities nationwide
Chain avg rating: 4.3/5 · Rank 8 of 9
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit trinitygrove.net
Medicare data downloads
Original nursing home datasets
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