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Nursing HomeMedicaid Investigative

Autumn Care of Myrtle Grove

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

5725 Carolina Beach Road, Wilmington, NC 2841290 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 112 Google reviews

5
4
3
2
1
Autumn Care of Myrtle Grove Nursing Home in Wilmington, NC — Street View
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10/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (18 vs median 4.0)
  • High staff turnover (60%)

Bottom 25% in NC · Below recommended RN staffing · Worst in SABER HEALTHCARE GROUP chain · $161,633 in fines · Special Focus Facility (CMS) · Abuse citation

Source: Medicare data

What this means for your family

This facility's rehabilitation therapy team is frequently cited as a major strength, making it a viable option for short-term recovery. However, families must be vigilant regarding long-term care; please visit frequently to ensure hygiene and staffing needs are met, as multiple reviewers have reported issues with neglect and facility cleanliness.

Google Reviews

Google Reviews

112 reviews on Google
Autumn Care of Myrtle Grove receives polarized feedback, with many praising the dedicated rehabilitation therapy team and compassionate nursing staff who treat residents like family. However, significant concerns persist regarding chronic understaffing, poor food quality, and inconsistent hygiene standards. Families should be aware that while many report positive experiences with care, there are recurring reports of neglect and facility maintenance issues.

Quality Themes

Tap a score for details
Food3.0Staff7.0Clean4.0Activities8.0Meds4.0Memory6.0Comms5.0ValueN/A

Strengths

  • Highly skilled and dedicated rehabilitation therapy team
  • Compassionate and attentive nursing staff
  • Warm, supportive environment for rehab patients
  • Responsive and professional administrative leadership

Concerns

  • Chronic understaffing leading to neglect (mentioned by 12 reviewers)
  • Poor food quality and cold meals (mentioned by 6 reviewers)
  • Hygiene and cleanliness issues (mice, roaches, soiled linens) (mentioned by 5 reviewers)
  • Inconsistent communication and slow response to call bells (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'12(1)'16(2)'18(3)'20(1)'22(5)'24(14)'26(51)

Distribution · 130 analyzed

5
98
4
8
3
3
2
3
1
18
42 reviews posted between May 7, 2026May 15, 2026 · 42 were 5-star
30 reviews posted between May 11, 2026May 15, 2026 · 30 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily dining experience and food quality for residents?
  • 2With the current staffing levels, what specific protocols do you have in place to ensure that call bells are answered promptly and residents receive timely assistance?
  • 3Given the recent focus on facility maintenance, could you walk me through your current cleaning schedule and the steps you take to ensure high standards of hygiene in resident rooms and common areas?
  • 4Since your rehabilitation team is highly regarded, how do you ensure that same level of dedicated, attentive care is consistently provided to long-term residents throughout the day and night?
  • 5What is your process for medication management and oversight to ensure accuracy and safety for residents who require complex care?
  • 6Could you describe the daily social or recreational activities available to residents, and how you encourage participation to keep everyone engaged and connected?

Personalized based on this facility's data


Key Review Excerpts

The staff is incredibly loving, compassionate, and attentive. They go above and beyond to make residents feel at home.

General visitor · 2025★★★★★

The therapy team was great here and very knowledgeable. I would recommend this therapy department to anyone needing therapy to get stronger.

Rehab patient · 2025★★★★★

My mom has Lewy Body disease and is currently at Autumn Care of Myrtle Grove. The thing that stands out at this facility is the care that the nurses take of the patients. My mom is treated with kindness and dignity.

Memory care family member · 2024★★★★★
Source: 112 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.57hrs
76%
Registered nurses for medical care
Total Nursing
3.58hrs
87%
All nurses + aides combined
Staff Turnover
60%
Lower is better (< 30% = good)
RN Turnover
71%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

5

measures

Worse Than Avg

10

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility45.2%
Worse than Avg
Here
45.2%
US
15.3%
NC
20.2%
New hanover
18.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility74.5%
Worse than Avg
Here
74.5%
US
93.4%
NC
91.7%
New hanover
92.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility31.8%
Worse than Avg
Here
31.8%
US
14.4%
NC
16.4%
New hanover
14.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.8%
Worse than Avg
Here
26.8%
US
19.4%
NC
21.0%
New hanover
19.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility25.1%
Worse than Avg
Here
25.1%
US
19.5%
NC
21.5%
New hanover
22.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility10.1%
Mixed vs Avgs
Here
10.1%
US
12.1%
NC
5.4%
New hanover
7.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility33.3%
Worse than Avg
Here
33.3%
US
81.8%
NC
80.1%
New hanover
81.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility44.3%
Worse than Avg
Here
44.3%
US
79.8%
NC
78.1%
New hanover
76.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.4%
Worse than Avg
Here
2.4%
US
1.6%
NC
1.5%
New hanover
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
5penalties
Above state avg (5.6)
23 complaint-triggered
$161,633 in fines

Families have filed numerous complaints triggering 27 of the 56 total deficiencies, indicating serious concerns from other families about care quality. Persistent issues span medication management, protection from abuse and neglect, and proper care planning, with similar problems recurring across multiple surveys from 2023 through 2025. While the facility corrects violations when cited, the repeated pattern of complaints and recurring deficiencies in critical care areas suggests ongoing operational challenges that warrant careful consideration during your visit.

Dec 3, 2025Complaint
3
0604Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Aug 21, 2025Routine
3
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 21, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Apr 24, 2025Complaint
9
0580Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0693Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0726Immediate jeopardy · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Mar 26, 2025Complaint
2
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Nov 1, 2024Complaint
2
0600Immediate jeopardy · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Fine

Dec 3, 2025

$37,196

Fine

Mar 26, 2025

$87,607

Payment Denial

Mar 26, 2025

21-day denial

Fine

Nov 1, 2024

$8,400

Fine

Nov 1, 2024

$8,401

Ownership & Operations

Who Operates This Facility

Owner / Operator

Autumn Care of Myrtle Grove

Organization Type

for profit

Chain Affiliation

Chain Name

Saber Healthcare Group

Chain Size

127 facilities nationwide

Chain avg rating: 3.0/5 · Rank 112 of 125 (Worst)

Ownership & Management

Owners

Shg Autumn, LLC

Owner · Organization

100%

Key personnel

Volpe, BenjaminOfficer / DirectorWeisberg, WilliamOfficer / DirectorNicoluzakis, GregoryOfficer / DirectorVolpe, BenjaminOfficer / DirectorWeisberg, WilliamOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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