Autumn Care of Myrtle Grove
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 112 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (18 vs median 4.0)
- High staff turnover (60%)
Bottom 25% in NC · Below recommended RN staffing · Worst in SABER HEALTHCARE GROUP chain · $161,633 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
This facility's rehabilitation therapy team is frequently cited as a major strength, making it a viable option for short-term recovery. However, families must be vigilant regarding long-term care; please visit frequently to ensure hygiene and staffing needs are met, as multiple reviewers have reported issues with neglect and facility cleanliness.
Google Reviews
Google Reviews
112 reviews on Google“Autumn Care of Myrtle Grove receives polarized feedback, with many praising the dedicated rehabilitation therapy team and compassionate nursing staff who treat residents like family. However, significant concerns persist regarding chronic understaffing, poor food quality, and inconsistent hygiene standards. Families should be aware that while many report positive experiences with care, there are recurring reports of neglect and facility maintenance issues.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and dedicated rehabilitation therapy team
- Compassionate and attentive nursing staff
- Warm, supportive environment for rehab patients
- Responsive and professional administrative leadership
Concerns
- Chronic understaffing leading to neglect (mentioned by 12 reviewers)
- Poor food quality and cold meals (mentioned by 6 reviewers)
- Hygiene and cleanliness issues (mice, roaches, soiled linens) (mentioned by 5 reviewers)
- Inconsistent communication and slow response to call bells (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 130 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily dining experience and food quality for residents?
- 2With the current staffing levels, what specific protocols do you have in place to ensure that call bells are answered promptly and residents receive timely assistance?
- 3Given the recent focus on facility maintenance, could you walk me through your current cleaning schedule and the steps you take to ensure high standards of hygiene in resident rooms and common areas?
- 4Since your rehabilitation team is highly regarded, how do you ensure that same level of dedicated, attentive care is consistently provided to long-term residents throughout the day and night?
- 5What is your process for medication management and oversight to ensure accuracy and safety for residents who require complex care?
- 6Could you describe the daily social or recreational activities available to residents, and how you encourage participation to keep everyone engaged and connected?
Personalized based on this facility's data
Key Review Excerpts
“The staff is incredibly loving, compassionate, and attentive. They go above and beyond to make residents feel at home.”
“The therapy team was great here and very knowledgeable. I would recommend this therapy department to anyone needing therapy to get stronger.”
“My mom has Lewy Body disease and is currently at Autumn Care of Myrtle Grove. The thing that stands out at this facility is the care that the nurses take of the patients. My mom is treated with kindness and dignity.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints triggering 27 of the 56 total deficiencies, indicating serious concerns from other families about care quality. Persistent issues span medication management, protection from abuse and neglect, and proper care planning, with similar problems recurring across multiple surveys from 2023 through 2025. While the facility corrects violations when cited, the repeated pattern of complaints and recurring deficiencies in critical care areas suggests ongoing operational challenges that warrant careful consideration during your visit.
Dec 3, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Aug 21, 2025Routine3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 21, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 24, 2025Complaint9
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 26, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nov 1, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Dec 3, 2025
$37,196
Fine
Mar 26, 2025
$87,607
Payment Denial
Mar 26, 2025
21-day denial
Fine
Nov 1, 2024
$8,400
Fine
Nov 1, 2024
$8,401
Ownership & Operations
Who Operates This Facility
Autumn Care of Myrtle Grove
for profit
Chain Affiliation
Saber Healthcare Group
127 facilities nationwide
Chain avg rating: 3.0/5 · Rank 112 of 125 (Worst)
Ownership & Management
Owners
Shg Autumn, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
112 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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