Trinity Elms
Families consistently rate this highly — reviewers highlight compassionate and dedicated nursing staff. Schedule a visit to confirm the fit.
based on 20 Google reviews
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What this means for your family
Trinity Elms offers a deeply compassionate environment with a staff that many families describe as treating residents like family. However, because multiple reviewers have flagged issues with the administration and management style, you should specifically ask how the facility handles resident grievances and verify their protocols for medical identification and monitoring.
Google Reviews
Google Reviews
20 reviews on Google“Families generally praise Trinity Elms for its compassionate, long-tenured staff and a warm, home-like environment that treats residents with dignity. However, there are significant concerns regarding the administration and management, with some reviewers reporting unprofessional behavior and lapses in medical safety protocols.”
Quality Themes
Strengths
- Compassionate and dedicated nursing staff
- Long-tenured, experienced employees
- Warm, welcoming, and peaceful atmosphere
- High level of respect and dignity for residents
Concerns
- Unprofessional administration and management behavior (mentioned by 2 reviewers)
- Lapses in medical safety and monitoring protocols
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It’s wonderful to see such a warm and peaceful atmosphere here; how do you ensure that the sense of dignity and respect mentioned by many families is maintained during daily care routines?
- 2With such a long-tenured and experienced team, how do you typically handle communication between the nursing staff and family members regarding any changes in a resident's health?
- 3Could you walk us through the specific protocols in place for medical monitoring and how the staff responds to unexpected health changes during the night?
- 4How does the administration work with the frontline caregivers to ensure that all safety protocols are consistently followed and updated?
- 5What kind of daily activities or social outings are available to help residents stay engaged and connected with the community here?
- 6We noticed the staff is very dedicated; how does the management team support these caregivers to ensure the high level of care remains consistent?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff is dedicated to the performing their duties with care and understanding. I always feel welcome on my nearly daily visits and things seem to in order.”
“The leadership team and staff consistently go above and beyond, treating residents with dignity, respect, and sincere kindness.”
“Mom just passed away after almost 6 years at Trinity Elms. I cannot say enough about the caring staff and the staffs ability to adjust to mom’s changing needs.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Mar 4, 2026Other
The facility failed to ensure water was served to all assisted living residents at each meal in addition to other beverages. Observations during lunch on 03/03/26 and breakfast on 03/04/26 showed that while other drinks were provided, water was only served to a small number of residents upon request.
Mar 4, 2026Other
The facility failed to ensure water was served to all assisted living residents at each meal in addition to other beverages. Observations during lunch and breakfast services showed that while other drinks were provided, water was only served to a small number of residents upon specific request.
Aug 29, 2024Follow-up
The facility failed to provide adequate supervision for a resident who had experienced falls resulting in injuries. Specifically, the facility did not implement necessary interventions or adjust care plans to address the resident's increased fall risk and changing needs.
Aug 29, 2024Follow-up
The facility failed to provide adequate supervision for a resident identified as a high fall risk. Specifically, the facility did not implement necessary interventions or follow post-fall assessment protocols for a resident who had experienced falls resulting in injuries.
Jan 13, 2023Other
The facility failed to ensure that a licensed health professional had completed competency validations for staff performing personal care tasks. Specifically, two staff members (Staff A and Staff E) were found to be performing tasks such as transferring residents and assisting with ambulating using walkers without documented validation of their competence.
Jan 13, 2023Other
The facility failed to ensure that a licensed health professional had completed competency validations for staff performing personal care tasks. Specifically, two sampled staff members lacked documentation for competency in tasks such as transferring semi-ambulatory residents and ambulating with assistive devices.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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