Bermuda Village Retirement Center
Strong Medicare quality ratings; families often praise professional and helpful real estate/sales team. Still worth an in-person visit.
based on 74 Google reviews
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What this means for your family
Bermuda Village offers a high-quality environment for rehab and independent living, supported by a very professional real estate team. However, families should be aware of potential communication barriers; ensure you have a reliable direct line to nursing staff or a specific administrator before move-in, as some families have reported difficulty reaching the facility remotely.
Google Reviews
Google Reviews
74 reviews on Google“Bermuda Village is highly regarded for its beautiful, well-maintained campus and an exceptional real estate team that makes the transition process seamless for new residents. While many families praise the quality of care in rehab and assisted living, some report significant concerns regarding administrative responsiveness, communication gaps, and staffing shortages that impact daily services.”
Quality Themes
Tap a score for detailsStrengths
- Professional and helpful real estate/sales team
- Beautiful, clean, and well-maintained grounds
- Effective short-term rehabilitation services
- Friendly and caring frontline staff
Concerns
- Poor communication and lack of responsiveness from administration (mentioned by 2 reviewers)
- Staffing shortages leading to service delays (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility is beautifully maintained; could you share how the team ensures that same level of attention and consistency for residents' daily care needs?
- 2Given that staffing levels can fluctuate, what specific protocols are in place to ensure residents receive timely assistance when they press their call buttons?
- 3I appreciate that you are active in responding to feedback online; how do you typically handle communication with families when a concern or a change in a resident's health status arises?
- 4With the current staffing ratings, how does your team prioritize daily activities and social engagement to ensure residents stay active and connected?
- 5Since you have a strong reputation for short-term rehabilitation, how is that medical expertise integrated into the daily care plans for long-term residents?
- 6In the event of an urgent medical situation, what is the step-by-step process for notifying family members and coordinating with local emergency services?
Personalized based on this facility's data
Key Review Excerpts
“My geriatric father was in the rehabilitation part of this facility. It is a very beautiful setting and is kept clean (thanks to Pat!). For the most part, the care was really good.”
“My grandmother was at Bermuda Village for short term rehab. She had such a great experience. She raved about how nice and accommodating the staff were. She loved the therapy group and was able to go back home in only a few weeks.”
“A very nice retirement community. A lot of people quit when new management came in. Some services have been cut back. My mother-in-law requested her bath be changed to a shower, which she was willing to pay for in her rental unit. This was months ago. Nothing has happened.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
13
measures
1
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents with a long-term catheter
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bermuda Village shows recurring issues across three surveys in resident rights, electrical systems, and medication management, with one family complaint about unnecessary medications in 2023. The facility has persistent problems with generator backup power (cited in all three surveys) and fire safety systems, though all deficiencies show correction dates. While the facility addresses violations when cited, the pattern of repeat infractions in critical safety areas warrants careful consideration during your visit.
Mar 20, 2025Routine8
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Dec 15, 2023Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 15, 2023Complaint1
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Jun 9, 2022Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Federal Penalties
Fine
Jan 22, 2024
$7,976
Fine
Jun 12, 2023
$2,797
Ownership & Operations
Who Operates This Facility
Bermuda Village Retirement Center
for profit
Ownership & Management
Owners
Montage Living
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
74 reviews from families & visitors
Official Website
Visit bermudavillage.net
Medicare data downloads
Original nursing home datasets
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