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Assisted Living

Brookstone of Clemmons

Limited public data on Brookstone of Clemmons. Call, tour, and ask to meet current residents' families — your own impression matters most.

4430 Clinard Road, Clemmons, NC 2701240 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
3.9/5

based on 18 Google reviews

5
4
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1

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What this means for your family

This facility offers a clean environment and has demonstrated deep compassion for residents in end-of-life care. However, families should be prepared for potential communication challenges with administration and should closely monitor the consistency of staff professionalism.

Google Reviews

Google Reviews

18 reviews on Google
Families may find comfort in the facility's clean environment and the compassionate care provided to memory care residents during end-of-life stages. However, there are significant concerns regarding the professionalism of administration and a lack of clear communication with family members regarding patient care decisions.

Quality Themes

Tap a score for details
Food5.0Staff4.0Clean5.0Activities5.0MedsN/AMemory5.0Comms1.0ValueN/A

Strengths

  • Compassionate end-of-life care
  • Clean and well-maintained facility
  • Friendly and helpful staff
  • Effective memory care layout

Concerns

  • Unprofessional communication and rudeness from administration/staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02014(1)5.02018(2)4.62019(5)2.32020(3)5.02021(1)3.02022(2)3.52023(4)

Distribution · 18 analyzed

5
11
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1
2
0
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4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the compassion shown during end-of-life care here; how does the staff support families during those sensitive transitions?
  • 2Since the facility is so well-maintained, could you walk us through how the housekeeping and maintenance schedules work for the residents?
  • 3How does the administration ensure that communication remains clear and consistent between the staff and the families?
  • 4What does a typical day of social activities and engagement look like for the residents in the assisted living wing?
  • 5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating care?
  • 6How is the memory care layout designed to help residents navigate the space safely and independently?

Personalized based on this facility's data


Key Review Excerpts

My mother spent her final days in this wonderful facility. The food was amazing, and the staff I cannot say enough good things. They became like family and made a difficult situation so much better.

Memory care family member · 2023★★★★★

The facility looks nice but staff experience, knowledge, and patient care is incredibly lacking for me to be able to suggest any

Family member of multiple residents · 2020☆☆☆☆

Admitted a client for private duty care in facility. Staff very friendly and helpful. Facility very clean. Good experience

Private duty care provider · 2019★★★★★
Source: 18 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

3total
3deficiencies
Mar 25, 2026Other
Licensed Health Professional SupportD 278

The facility failed to ensure that an appropriate licensed health professional participates in the on-site review and evaluation of residents' health status and care plans for those requiring specific personal care tasks. This includes oversight for tasks such as wound care, medication administration via tubes, and monitoring of specialized medical equipment.

Sep 15, 2017Other
Training On Cardio-Pulmonary ResuscitationD 167

The facility failed to ensure at least one staff person on the premises at all times had completed a CPR and choking management course within the last 24 months. Specifically, for 14 days during the first shift between September 1 and September 14, 2017, four sampled staff members lacked documentation of required CPR training.

Sep 15, 2017Other
Training On Cardio-Pulmonary ResuscitationN/A

The facility failed to ensure at least one staff person on the premises at all times was CPR certified. Specifically, for 14 days during the period of September 1, 2017, through September 14, 2017, there was no CPR-trained staff available on the 1st shift for 4 out of 6 sampled employees.

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References & Resources

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