Trend Health and Rehab of Brookhaven
Strong Medicare quality ratings; families often praise warm and welcoming environment. Still worth an in-person visit.
based on 12 Google reviews
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What this means for your family
While recent reviews highlight a compassionate staff and engaging activities, the facility has a history of serious complaints regarding hygiene and the management of complex medical conditions. We strongly recommend scheduling an unannounced tour to observe the cleanliness of the facility and asking specifically how they coordinate care for patients with high-acuity medical needs.
Google Reviews
Google Reviews
12 reviews analyzed“Reviews for Trend Health and Rehab of Brookhaven (formerly Diversicare) are highly polarized, featuring a cluster of glowing recent testimonials alongside serious allegations of neglect from past years. While some visitors praise the warm atmosphere and staff dedication, others have reported critical failures in hygiene and patient care for those with complex medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Warm and welcoming environment
- Engaging activities staff
- Attentive nursing and therapy team
Concerns
- Poor hygiene and neglect of basic patient needs (mentioned by 2 reviewers)
- Facility infrastructure is outdated and in need of renovation (mentioned by 2 reviewers)
- Inadequate care for complex cardiac patients (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the facility currently housing 60 residents, how do you ensure that personal hygiene and daily care needs are consistently met for every individual?
- 2I noticed the facility has a 5-star staffing rating; how does your team coordinate to ensure that communication with families remains proactive and transparent?
- 3Given that some areas of the building are older, what is your current plan for facility maintenance and infrastructure updates to ensure a comfortable living environment?
- 4Since you have a highly-rated activities team, could you walk me through a typical week of engagement opportunities for residents?
- 5For residents with complex cardiac needs, how do you manage specialized care and coordinate with outside specialists to ensure their health is closely monitored?
- 6I see that you engage with feedback online; how do you use input from families to improve the daily experience for your residents?
Personalized based on this facility's data
Key Review Excerpts
“My Mom was at this center for 2.5 years and received excellent care!”
“My favorite is Mrs. Sherry Sellers who is over activities. She's so good to the patients.”
“Definitely not the proper facility for cardiac patients. The cardiologist expressed opposition to using this facility in the future after examination of the patient.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents who got a urinary tract infection
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a pattern of recurring deficiencies across multiple care areas, with infection control problems appearing in three of four surveys and care planning issues persisting from 2019 through 2024. The most frequent problem areas include infection control, care planning and assessment, and nutrition services, with one family filing a complaint about food quality in 2023. While all violations show correction dates, the repeated issues in core care areas suggest ongoing challenges with maintaining consistent standards that families should carefully consider.
Feb 12, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 12, 2026Routine5
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 10, 2024Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Aug 29, 2023Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Mar 9, 2023Routine4
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Trend Health and Rehab of Brookhaven
for profit
Chain Affiliation
Trend Consultants
16 facilities nationwide
Chain avg rating: 3.3/5 · Rank 2 of 16 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit diversicareofbrookhaven.com
Medicare data downloads
Original nursing home datasets
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