Haven Hall Health Care Center
Strong Medicare quality ratings; families often praise compassionate nursing staff. Still worth an in-person visit.
based on 53 Google reviews
Watch Haven Hall Health Care Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While some families report excellent experiences with activities and individual staff members, the recurring reports of severe understaffing and hygiene issues are significant red flags. We strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand and asking management specifically how they address medication distribution and room sanitation protocols.
Google Reviews
Google Reviews
53 reviews analyzed“Haven Hall Health Care Center receives highly polarized feedback, with some families praising the compassionate nursing staff and clean environment, while others report severe neglect and hygiene issues. Recent negative reviews highlight significant concerns regarding understaffing, poor facility maintenance, and inadequate medication management. Families should be aware that experiences appear to vary greatly depending on the specific wing and individual staff members on duty.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate nursing staff
- Clean and well-maintained environment
- Active engagement and entertainment programs
Concerns
- Chronic understaffing leading to slow response times (mentioned by 3 reviewers)
- Poor hygiene and lack of room cleaning (mentioned by 3 reviewers)
- Inconsistent or delayed medication management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1I noticed that the facility has a very active engagement program; could you walk me through what a typical week of activities looks like for residents?
- 2With the current staffing levels, what systems do you have in place to ensure that resident call lights are answered promptly?
- 3Could you explain your current process for medication management and how you ensure that residents receive their doses on time?
- 4I understand that maintaining a clean environment is a priority; what is your daily routine for housekeeping and room sanitization?
- 5How does your team communicate updates or concerns to family members, and what is the best way for us to stay in the loop regarding our loved one's care?
- 6Given the importance of nutrition, could you tell me more about the current dining experience and how you accommodate specific dietary needs or preferences?
Personalized based on this facility's data
Key Review Excerpts
“My only complaint was that there was only 1 nurse for 20 patients. Our nurses have been outstanding, just stretched way too thin, and that’s an organizational issue not the staff’s fault.”
“Nurses kept my mothers pain meds locked in her filing cabinet. When I took my mother out of Heaven Hell I had to threaten the head nurse to return my mother's pain meds. The food was terrible and cold.”
“They pay someone specifically to spend time with and entertain residents 5 days a week so there’s never a moment spent idle unless you want it to be.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents on antipsychotic medication
Residents with depression symptoms
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Haven Hall has recurring issues with care planning and infection control that persist across multiple surveys from 2020 to 2024, indicating ongoing problems with developing proper resident care plans and maintaining infection prevention protocols. Families have filed complaints resulting in citations for accident hazards and pressure ulcer care. While the facility corrects deficiencies when cited, the pattern of repeated violations in core care areas suggests systemic challenges with consistent quality care delivery.
Oct 31, 2024Routine4
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 7, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 24, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 28, 2023Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 20, 2020Routine6
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Aug 24, 2023
$9,445
Ownership & Operations
Who Operates This Facility
Haven Hall Health Care Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Official Website
Visit mhihealth.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives