Diversicare of Brookhaven
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 12 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (14 vs median 6)
- High RN turnover (56%)
Below average in MS · Meets national RN staffing standard · Below chain average · $8,788 in fines · Abuse citation
What this means for your family
Recent reviews highlight a significant improvement in staff engagement and facility atmosphere, making it a welcoming environment for residents. However, given the serious historical allegations regarding hygiene and patient care, we strongly recommend conducting an unannounced visit to observe current care standards firsthand.
Google Reviews
Google Reviews
12 reviews analyzed“Diversicare of Brookhaven receives highly polarized feedback, with recent reviews praising the warm, welcoming environment and dedicated staff, while older reviews contain serious allegations of neglect and poor clinical management. Families should be aware of the stark contrast between the positive atmosphere reported by volunteers and the severe concerns regarding hygiene and patient mistreatment raised in past reports.”
Quality Themes
Tap a score for detailsStrengths
- Warm and welcoming environment
- Attentive and compassionate staff
- Active and engaging activities program
- Clean and well-maintained facility
Concerns
- Poor hygiene and patient neglect (mentioned by 2 reviewers)
- Facility in need of renovation (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent feedback regarding facility maintenance, what are your current plans or timelines for any upcoming renovations or aesthetic updates?
- 2With a 4-star staffing rating, how do you ensure that the high level of staff engagement translates into consistent, personalized hygiene care for every resident?
- 3I noticed some concerns regarding communication; what is your standard process for keeping families updated on their loved one's daily health and well-being?
- 4Since residents seem to really enjoy the activities program, could you walk me through a typical week of events and how you encourage participation from those who might be more reserved?
- 5How does your nursing team balance the need for compassionate, attentive care with the medical oversight required for residents with more complex health needs?
- 6What protocols do you have in place to address family concerns promptly to ensure that any issues with care or cleanliness are resolved quickly?
Personalized based on this facility's data
Key Review Excerpts
“The staff is attentive, caring, and truly goes above and beyond to make sure everything is handled with compassion and professionalism. Lynn does a great job at making families and patients feel at ease.”
“The facility is always clean, well-kept, and truly feels like a place where people are cared for with dignity and respect. What really sets this place apart is the staff. They treat residents and families like their own.”
“Mistreatment of a patient..Letting lying in urine soaked clothes and bedding..Cover up Puke with a pillow case and not cleaning up patient or bedding..Letting staff members get by with talking to patient as in Get up and do things for yourself when patient is paralyzed on one side”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints resulting in 12 deficiencies, raising concerns about oversight at this facility. The most recurring issues involve care planning and assessments, resident rights violations, and infection control problems. While all deficiencies show correction dates, the pattern of repeated complaints about fundamental care areas like abuse protection and dignified treatment suggests ongoing quality challenges that families should carefully evaluate before placement.
Jan 8, 2026Routine5
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 24, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nov 18, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Jun 4, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 20, 2024Routine4
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Mar 21, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Federal Penalties
Fine
Jun 4, 2025
$8,788
Ownership & Operations
Who Operates This Facility
Diversicare of Brookhaven
for profit
Chain Affiliation
Diversicare Healthcare
44 facilities nationwide
Chain avg rating: 2.5/5 · Rank 21 of 44
Ownership & Management
Owners
Diversicare Leasing Company III LLC
Owner · Organization
Advocat Finance, LLC
Owner (parent company) · Organization
Dac Newcorp INC
Owner (parent company) · Organization
Diversicare Healthcare Services LLC
Owner (parent company) · Organization
Diversicare Management Services Lp.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit diversicareofbrookhaven.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Trend Health and Rehab of Brookhaven
< 1 miNursing Home · Brookhaven, MS
Silver Cross Health & Rehab
< 1 miNursing Home · Brookhaven, MS
Haven Hall Health Care Center
1.1 miNursing Home · Brookhaven, MS