The Willows Assisted Living #4
Reviewer concerns include physical mistreatment or rough handling of residents (mentioned by 3 reviewers) — investigate before committing.
based on 15 Google reviews
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What this means for your family
While some families report positive experiences with activities and on-site dining, the facility has received multiple, serious allegations regarding physical mistreatment and neglect. We strongly advise you to conduct unannounced visits and speak directly with other residents' families before making a decision, as the consistency of care appears highly volatile.
Google Reviews
Google Reviews
15 reviews on Google“The Willows Assisted Living presents a polarized environment where experiences vary drastically between families. While some praise the facility for its engaging activities and attentive staff, others report severe incidents involving physical mistreatment, neglect, and dismissive management. Potential families should be aware of serious allegations regarding patient safety and administrative accountability.”
Quality Themes
Tap a score for detailsStrengths
- Engaging resident activities
- On-site meal preparation
- Warm, attentive individual caregivers
Concerns
- Physical mistreatment or rough handling of residents (mentioned by 3 reviewers)
- Dismissive or defensive management response to family concerns (mentioned by 4 reviewers)
- Neglect regarding basic hygiene and environmental safety (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I understand that engagement is a priority here; could you share what a typical afternoon activity looks like and how you encourage residents to participate?
- 2We value open communication; could you walk us through your process for updating families on their loved one’s daily care and addressing any concerns that might arise?
- 3Given the importance of physical comfort, what kind of training and oversight do you provide to ensure that all staff members are using gentle, supportive techniques when assisting residents with mobility?
- 4Could you explain your current protocols for medication management to ensure that dosages and schedules are tracked accurately for every resident?
- 5We want to ensure a healthy living environment; what is your daily routine for maintaining room hygiene and overall facility cleanliness?
- 6How does your leadership team approach feedback from families, and can you provide an example of how you have implemented a change based on a family's suggestion?
Personalized based on this facility's data
Key Review Excerpts
“The staff dropped my mother and had the audacity to ask me to ask my mother to be nicer to them recovering from a stroke no sympathy just complaining and intimidation.”
“The food is cooked on the premises, not brought in from a service, and it’s quite good. They hired a new assistant director who appears to be on top of things, returns my calls and is always willing to help.”
“She's only been there a few months. Just recently, a family member went to visit her and her window was open and she was found in her bed freezing to death!”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
This facility has had several serious incidents involving resident care, including a resident being denied prescribed medication which resulted in an emergency room visit, and a privacy violation where staff shared a photo of a resident on social media. Recent inspections also noted missing educational verifications in employee personnel files.
Jan 6, 2026Complaint
Resident went without prescribed medications (specifically antifungal cream and Norco), leading to an emergency room visit for pain and infection.
May 21, 2024Routine
Verification of employee education was not found in employee files.
Apr 11, 2023Complaint
Direct care workers took and shared a photograph of a resident lying on the ground on social media.
Dec 11, 2007OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Assured Care Assisted Living, LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit baruchsls.org
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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