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Reviewer concerns include physical mistreatment or rough handling of residents (mentioned by 3 reviewers) — investigate before committing.
based on 15 Google reviews
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Reviewer feedback for The Willows Assisted Living #4 suggests areas to investigate further. Common concerns include: physical mistreatment or rough handling of residents (mentioned by 3 reviewers), dismissive or defensive management response to family concerns (mentioned by 4 reviewers). We recommend visiting in person, talking to current residents and their families, and asking specific questions about the concerns identified in reviews.
The Willows Assisted Living presents a polarized environment where experiences vary drastically between families. While some praise the facility for its engaging activities and attentive staff, others report severe incidents involving physical mistreatment, neglect, and dismissive management. Potential families should be aware of serious allegations regarding patient safety and administrative accountability.
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Distribution · 30 analyzed
This facility rarely responds to reviews.
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Key Review Excerpts
“The food is cooked on the premises, not brought in from a service, and it’s quite good. They hired a new assistant director who appears to be on top of things, returns my calls and is always willing to help.”
“She's only been there a few months. Just recently, a family member went to visit her and her window was open and she was found in her bed freezing to death!”
“The staff will always tell you what you want to hear and never take action.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
This facility has had several serious incidents involving resident care, including a resident being denied prescribed medication which resulted in an emergency room visit, and a privacy violation where staff shared a photo of a resident on social media. Recent inspections also noted missing educational verifications in employee personnel files.
Resident went without prescribed medications (specifically antifungal cream and Norco), leading to an emergency room visit for pain and infection.
Verification of employee education was not found in employee files.
Direct care workers took and shared a photograph of a resident lying on the ground on social media.
No deficiencies are reported in this inspection record.
Assured Care Assisted Living, LLC
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Google Reviews
15 reviews from families & visitors
Official Website
Visit baruchsls.org
MI LARA — View Official Record
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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