The Willows Assisted Living #3
Reviewer concerns include physical mistreatment and rough handling of residents (mentioned by 3 reviewers) — investigate before committing.
based on 15 Google reviews
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What this means for your family
This facility has a deeply concerning history of reports regarding resident safety and staff conduct. While some families report positive experiences, the severity of the allegations regarding physical mistreatment and management's dismissive attitude makes it critical to conduct an unannounced visit and speak directly with current residents and staff before making a decision.
Google Reviews
Google Reviews
15 reviews on Google“The Willows Assisted Living #3 receives highly polarized feedback, with some families praising the facility as a warm, engaging home, while others report severe allegations of physical abuse, neglect, and poor management. Recurring complaints highlight significant safety concerns, including staff mishandling residents, medication errors, and a lack of responsiveness from administration when issues are raised.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities and social events
- Comfortable, home-like environment
- On-site meal preparation
Concerns
- Physical mistreatment and rough handling of residents (mentioned by 3 reviewers)
- Dismissive and unprofessional management (mentioned by 5 reviewers)
- Neglect regarding basic hygiene and resident safety (mentioned by 3 reviewers)
- Medication errors and lack of staff presence (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed that residents really enjoy the social events and activities here; could you walk me through what a typical afternoon of engagement looks like for someone living at The Willows?
- 2With a smaller community of 20 residents, how does your team ensure that each individual receives consistent, personalized attention regarding their daily hygiene and comfort needs?
- 3I see that the facility prepares meals on-site; how do you manage dietary preferences and ensure that residents are properly assisted during meal times?
- 4Could you explain the specific protocols and oversight measures you have in place to ensure accuracy and safety when managing resident medications?
- 5How does your management team approach communication with families, and what is the best way for us to stay updated on our loved one's well-being and any changes in their care plan?
- 6What is the process for handling urgent medical concerns or emergencies, especially during overnight hours when staffing levels might be different?
Personalized based on this facility's data
Key Review Excerpts
“Staff dropped my mother and had the audacity to ask me to ask my mother to be nicer to them recovering from a stroke no sympathy just complaining and intimidation.”
“I recently moved my mom to the dementia/memory care unit of the Willows... The food is cooked on the premises, not brought in from a service, and it’s quite good. They hired a new assistant director who appears to be on top of things.”
“She's also been wearing the same clothes for 4 days now..I am so sad and desperately want to move”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The only report available is an original licensing study from 2007, which found the facility in substantial compliance with all rules. No recent inspection deficiencies were identified in the provided documentation.
Dec 11, 2007OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Assured Care Assisted Living, LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit baruchsls.org
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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