The Willows Assisted Living #1
Reviewer concerns include physical mishandling and rough treatment of residents (mentioned by 3 reviewers) — investigate before committing.
based on 15 Google reviews
Watch The Willows Assisted Living #1
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What this means for your family
While some families report positive experiences with activities and specific staff members, the recurring reports of physical mishandling and dismissive management are critical red flags. We strongly advise you to conduct unannounced visits and speak directly with other families currently residing in the facility to verify the quality of daily care before making a decision.
Google Reviews
Google Reviews
15 reviews on Google“The Willows Assisted Living receives deeply polarized feedback, with some families praising the staff and activities while others report severe concerns regarding patient safety and administrative conduct. Critical reviews highlight alarming incidents of physical mishandling, neglect, and dismissive management, while positive reviews emphasize a warm environment and attentive care. Prospective families should be aware of a significant divide in reported experiences, particularly regarding the quality of daily care and responsiveness to concerns.”
Quality Themes
Tap a score for detailsStrengths
- Engaging resident activities
- On-site meal preparation
- Warm, welcoming environment
- Responsive administrative staff (noted by some)
Concerns
- Physical mishandling and rough treatment of residents (mentioned by 3 reviewers)
- Dismissive or unprofessional management response to complaints (mentioned by 4 reviewers)
- Neglect regarding basic hygiene and resident safety (mentioned by 3 reviewers)
- Medication errors and staffing shortages (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed you have a very active calendar; could you walk me through a typical day of activities and how you encourage residents to participate?
- 2With a smaller community of 20 residents, how do you ensure that each individual receives consistent, personalized attention regarding their daily hygiene and comfort needs?
- 3What specific protocols and double-check systems do you have in place to ensure medication is administered accurately and on time for every resident?
- 4Could you describe your training process for staff regarding gentle physical assistance and how you maintain a culture of patience and respect during daily care routines?
- 5When a family has a concern or feedback, what is your formal process for addressing it, and how do you keep families updated on the resolution?
- 6In the event of a medical emergency, what is your immediate response procedure, and how do you coordinate with local healthcare providers to ensure resident safety?
Personalized based on this facility's data
Key Review Excerpts
“The food is cooked on the premises, not brought in from a service, and it’s quite good. They hired a new assistant director who appears to be on top of things, returns my calls and is always willing to help.”
“Staff dropped my mother and had the audacity to ask me to ask my mother to be nicer to them recovering from a stroke no sympathy just complaining and intimidation.”
“She's also been wearing the same clothes for 4 days now..I am so sad and desperately want to move”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
A special investigation in March 2024 identified a deficiency regarding missing resident medical records, specifically a gap in medication administration records for November 2023. Other allegations regarding bedbugs and inadequate activities were not substantiated.
Ownership & Operations
Who Operates This Facility
Assured Care Assisted Living, LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit baruchsls.org
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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