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Reviewer concerns include physical mishandling and rough treatment of residents (mentioned by 3 reviewers) — investigate before committing.
based on 15 Google reviews
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Reviewer feedback for The Willows Assisted Living #1 suggests areas to investigate further. Common concerns include: physical mishandling and rough treatment of residents (mentioned by 3 reviewers), dismissive or unprofessional management response to complaints (mentioned by 4 reviewers). We recommend visiting in person, talking to current residents and their families, and asking specific questions about the concerns identified in reviews.
The Willows Assisted Living receives deeply polarized feedback, with some families praising the staff and activities while others report severe concerns regarding patient safety and administrative conduct. Critical reviews highlight alarming incidents of physical mishandling, neglect, and dismissive management, while positive reviews emphasize a warm environment and attentive care. Prospective families should be aware of a significant divide in reported experiences, particularly regarding the quality of daily care and responsiveness to concerns.
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Distribution · 18 analyzed
This facility rarely responds to reviews.
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Key Review Excerpts
“The food is cooked on the premises, not brought in from a service, and it’s quite good. They hired a new assistant director who appears to be on top of things, returns my calls and is always willing to help.”
“Staff dropped my mother and had the audacity to ask me to ask my mother to be nicer to them recovering from a stroke no sympathy just complaining and intimidation.”
“She's also been wearing the same clothes for 4 days now..I am so sad and desperately want to move”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
A special investigation in March 2024 identified a deficiency regarding missing resident medical records, specifically a gap in medication administration records for November 2023. Other allegations regarding bedbugs and inadequate activities were not substantiated.
Additional Finding: Missing resident records (specifically MAR sheets for November 2023) were identified during the investigation.
No deficiencies are reported in this inspection record.
Assured Care Assisted Living, LLC
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Google Reviews
15 reviews from families & visitors
Official Website
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MI LARA — View Official Record
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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