Loading EveryPlace content…
Reviewer concerns include physical mishandling or injury of residents (mentioned by 3 reviewers) — investigate before committing.
based on 15 Google reviews
Email The Willows Assisted Living #2 to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
Reviewer feedback for The Willows Assisted Living #2 suggests areas to investigate further. Common concerns include: physical mishandling or injury of residents (mentioned by 3 reviewers), dismissive or unprofessional management response to complaints (mentioned by 4 reviewers). We recommend visiting in person, talking to current residents and their families, and asking specific questions about the concerns identified in reviews.
The Willows Assisted Living #2 receives highly polarized feedback, with some families praising the staff's attentiveness and activities, while others report severe concerns regarding resident safety and administrative accountability. Recent reviews highlight alarming allegations of physical mishandling of residents and dismissive management responses to family complaints. Prospective families should exercise extreme caution given the recurring reports of neglect and unprofessional conduct.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“The Willows has been a wonderful place for our loved one. While no home is ever perfect, Nora and Elizabeth truly go above and beyond. They are attentive, very present, and easy to get ahold of whenever needed.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
A special investigation in March 2024 identified serious concerns regarding a resident not receiving timely medical follow-up for injuries that resulted in broken ribs, as well as improper use of medical equipment by staff. The original 2007 licensing study showed the facility was in substantial compliance.
Direct care worker was observed by relatives using a spirometer incorrectly (the opposite way) while assisting Resident A.
Resident A did not receive appropriate follow up treatment for an unexplained bruise to the eye and chest pain; specifically, the resident was not seen by the physician on the requested date, and an emergency department visit later revealed two broken ribs.
No deficiencies are reported in this inspection record.
Assured Care Assisted Living, LLC
Contact this facility directly and verify the details that matter most to your family.
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit baruchsls.org
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
These are the 6 closest facilities in our data within 10 miles. Proximity does not mean they provide the same care type or have stronger quality signals, so compare each profile and verify services directly.
The Willows Assisted Living #3
< 1 miAssisted Living · St. Joseph, MI
The Willows Assisted Living #4
< 1 miAssisted Living · St. Joseph, MI
The Willows Assisted Living #1
< 1 miAssisted Living · St. Joseph, MI
Storypoint St Joseph
< 1 miAssisted Living · St. Joseph, MI
Woodland Terrace of St. Joseph Unit 3
< 1 miAssisted Living · Saint Joseph, MI
Woodland Terrace of St. Joseph Unit 2
< 1 miAssisted Living · Saint Joseph, MI