The Willows Assisted Living #2
Reviewer concerns include physical mishandling or injury of residents (mentioned by 3 reviewers) — investigate before committing.
based on 15 Google reviews
Watch The Willows Assisted Living #2
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While some families report positive experiences with activities and specific staff members, there are recurring, serious allegations of physical mishandling and dismissive management. We strongly advise you to conduct an unannounced visit and speak directly with current residents' families to verify the safety and quality of care before making a decision.
Google Reviews
Google Reviews
15 reviews on Google“The Willows Assisted Living #2 receives highly polarized feedback, with some families praising the staff's attentiveness and activities, while others report severe concerns regarding resident safety and administrative accountability. Recent reviews highlight alarming allegations of physical mishandling of residents and dismissive management responses to family complaints. Prospective families should exercise extreme caution given the recurring reports of neglect and unprofessional conduct.”
Quality Themes
Tap a score for detailsStrengths
- Engaging resident activities
- Home-like, comfortable environment
- On-site meal preparation
Concerns
- Physical mishandling or injury of residents (mentioned by 3 reviewers)
- Dismissive or unprofessional management response to complaints (mentioned by 4 reviewers)
- Neglect regarding basic hygiene and environmental safety (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed residents really enjoy the activities here; could you walk me through a typical week of events and how you encourage participation?
- 2Given the home-like environment, what specific protocols do you have in place to ensure residents receive consistent assistance with their daily hygiene and personal care needs?
- 3How does your management team approach communication with families when a concern or an incident involving a resident's well-being is brought to your attention?
- 4Could you explain your current process for medication management and how you ensure accuracy and safety for residents throughout the day?
- 5What training do your staff members receive regarding safe physical assistance and mobility support to ensure every resident feels secure and well-cared for?
- 6How do you maintain the cleanliness and safety of the living areas to ensure the facility stays as comfortable as it appears?
Personalized based on this facility's data
Key Review Excerpts
“The staff is very caring - its a comfortable, safe place. My mom loves it there... There's alot of activities to keep residents busy, there's a quarterly family night that is wonderful.”
“Staff dropped my mother and had the audacity to ask me to ask my mother to be nicer to them... Rough with patients no locks on the doors… insane we have to pay for this service as well as provide our own medical equipment.”
“The Willows has been a wonderful place for our loved one. While no home is ever perfect, Nora and Elizabeth truly go above and beyond. They are attentive, very present, and easy to get ahold of whenever needed.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
A special investigation in March 2024 identified serious concerns regarding a resident not receiving timely medical follow-up for injuries that resulted in broken ribs, as well as improper use of medical equipment by staff. The original 2007 licensing study showed the facility was in substantial compliance.
Mar 27, 2024Complaint
Direct care worker was observed by relatives using a spirometer incorrectly (the opposite way) while assisting Resident A.
Resident A did not receive appropriate follow up treatment for an unexplained bruise to the eye and chest pain; specifically, the resident was not seen by the physician on the requested date, and an emergency department visit later revealed two broken ribs.
Nov 14, 2007RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Assured Care Assisted Living, LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit baruchsls.org
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
The Willows Assisted Living #3
< 1 miAssisted Living · St. Joseph, MI
The Willows Assisted Living #4
< 1 miAssisted Living · St. Joseph, MI
Woodland Terrace of St. Joseph Unit 3
< 1 miAssisted Living · Saint Joseph, MI
Woodland Terrace of St. Joseph Unit 2
< 1 miAssisted Living · Saint Joseph, MI
Royalton Afc Home
< 1 miAssisted Living · St Joseph, MI
Royalton Manor, LLC
< 1 miNursing Home · St Joseph, MI