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Nursing HomeMedicaid Top Rated

The Villas at Poway

Strong Medicare quality ratings; families often praise effective rehab and physical therapy teams. Still worth an in-person visit.

15615 Pomerado Rd, Poway, CA 92064129 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
2.8/5

based on 19 Google reviews

5
4
3
2
1
The Villas at Poway Nursing Home in Poway, CA — Street View
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What this means for your family

While the rehab and physical therapy teams have been described as excellent for short-term recovery, there are significant red flags regarding long-term care. Families should specifically investigate the facility's cleanliness standards and ask for direct contact information for the administration to ensure communication remains transparent during night shifts.

Google Reviews

Google Reviews

19 reviews on Google
Families should exercise significant caution, as several reviewers report serious issues including neglect, unprofessional administration, and poor hygiene. While some families praise the rehab and nursing staff for being caring and efficient, there are recurring allegations of staff being rude, uncommunicative, and even mistreating residents during night shifts.

Quality Themes

Tap a score for details
FoodN/AStaff3.0Clean2.0ActivitiesN/AMeds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Effective rehab and physical therapy teams
  • Efficient check-in and discharge processes
  • Attentive nursing care for specific dietary needs

Concerns

  • Unprofessional or rude administrative and front desk staff (mentioned by 3 reviewers)
  • Poor facility cleanliness and maintenance (mentioned by 2 reviewers)
  • Inconsistent quality of care between day and night shifts (mentioned by 2 reviewers)
  • Issues with facility accessibility and signage (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(2)'22(2)'24(5)'26(1)

Distribution · 22 analyzed

5
8
4
1
3
1
2
5
1
7

How They Respond to Reviews

58%response rate
Good

The owner consistently responds to almost all reviews, using a personalized tone that addresses reviewers by name. While they rely on a template for moving conversations offline, they demonstrate empathy and a clear desire to resolve grievances through direct contact.

Questions for Your Tour

  • 1We've heard great things about your rehab and physical therapy teams; could you tell us more about how they work with residents to maintain their mobility?
  • 2How do you ensure that the high level of attentive nursing care and dietary attention seen during the day continues consistently through the night shift?
  • 3What specific protocols do you have in place for medication management to ensure everything is handled accurately and safely?
  • 4Could you walk us through your daily cleaning and maintenance schedule to help us understand how the facility stays refreshed for residents?
  • 5How does the front desk team handle communications with families to ensure we are always kept in the loop regarding our loved one's well-being?
  • 6What does a typical day of social activities and engagement look like for the residents here?

Personalized based on this facility's data


Key Review Excerpts

From the checkin to the checkout process, everything was very efficient. The nurses and the staff were very caring and responsive. They were on top of everything including his vegetarian diet restrictions.

Rehab patient's family · 2025★★★★★

I was really concerned about this facility for rehab reading past reviews. We went and visited the facility which still seems to be under construction, but rooms were nice. We moved our mom here for rehab and have been surprisingly pleased.

Rehab patient's family · 2024★★★★★

I am writing to express my deep concern regarding the conditions at Villas at Poway following my mother's recent stay there... I was alarmed to find that the cleanliness and overall maintenance appeared severely lacking.

Rehab patient's family · 2025☆☆☆☆
Source: 19 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
2.24hrs
OK
Registered nurses for medical care
Total Nursing
6.92hrs
OK
All nurses + aides combined
Staff Turnover
16%
Lower is better (< 30% = good)
RN Turnover
18%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

8

measures

Worse Than Avg

3

measures

Mixed Results

6

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility4.3%
Better than Avg
Here
4.3%
US
19.4%
CA
10.7%
San diego
11.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.1%
Better than Avg
Here
2.1%
US
12.1%
CA
7.0%
San diego
9.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🔒

Residents who were physically restrained

↓ Lower is better
This Facility9.7%
Worse than Avg
Here
9.7%
US
0.1%
CA
0.4%
San diego
0.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility89.9%
Worse than Avg
Here
89.9%
US
95.5%
CA
98.2%
San diego
98.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.4%
Better than Avg
Here
7.4%
US
14.4%
CA
10.4%
San diego
8.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.0%
Better than Avg
Here
9.0%
US
15.4%
CA
11.6%
San diego
11.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility82.6%
Mixed vs Avgs
Here
82.6%
US
79.7%
CA
93.2%
San diego
96.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.8%
Mixed vs Avgs
Here
94.8%
US
81.8%
CA
94.2%
San diego
97.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Mixed vs Avgs
Here
1.3%
US
1.6%
CA
1.5%
San diego
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
10penalties
Near state avg (15.4)
6 complaint-triggered
$57,124 in fines

The Villas at Poway shows concerning patterns with families filing six complaints triggering investigations into serious issues like resident abuse, neglect policies, and infection control failures. The facility has recurring problems across fire safety systems, medication management, and nutrition services that appear multiple times across different survey periods. While all 62 deficiencies show correction dates, the repeated violations in critical safety areas and the complaint-driven investigations into abuse and neglect suggest ongoing operational challenges that warrant careful consideration.

May 22, 2025Routine
21
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0841Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0004Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0029Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

0032Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide primary/alternate means for communication.

0346Minimal · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0352Minimal · WidespreadCorrected

Smoke Deficiencies

Properly install and monitor supervisory attachments on automatic sprinkler systems.

0353Minimal · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0711Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

Oct 21, 2024Complaint
3
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Feb 6, 2024Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Dec 28, 2023Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Sep 18, 2023Complaint
1
0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Mar 23, 2023Routine
25
0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0908Potential for harm · WidespreadCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0925Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0557Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0352Potential for harm · PatternCorrected

Smoke Deficiencies

Properly install and monitor supervisory attachments on automatic sprinkler systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0882Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0346Minimal · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0354Minimal · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

Federal Penalties

Fine

Oct 21, 2024

$16,790

Fine

Dec 26, 2023

$14,113

Fine

Nov 13, 2023

$4,196

Fine

Nov 6, 2023

$3,846

Fine

Oct 30, 2023

$3,496

Fine

Oct 23, 2023

$3,147

Fine

Oct 17, 2023

$2,797

Fine

Oct 10, 2023

$2,447

Fine

Oct 2, 2023

$2,098

Fine

Sep 11, 2023

$4,194

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Villas at Poway

Organization Type

government

Ownership & Management

Key personnel

Baker, StephanieW-2 Managing EmployeeHansen, DianeW-2 Managing EmployeeKing, HubertW-2 Managing EmployeePiearson, JamiW-2 Managing EmployeeWaishkey, HelenW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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