Poway Healthcare Center
Strong Medicare quality ratings; families often praise excellent physical and occupational therapy teams. Still worth an in-person visit.
based on 67 Google reviews
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What this means for your family
This facility offers an exceptional physical and occupational therapy program that is highly effective for post-surgical recovery. However, families must be extremely vigilant regarding hygiene and basic care, as multiple reports indicate patients are sometimes left uncleaned and medical needs are overlooked. We recommend frequent, unannounced visits to ensure your loved one's basic dignity and medical needs are being met.
Google Reviews
Google Reviews
67 reviews on Google“Families considering Poway Healthcare Center will find a highly skilled physical and occupational therapy team that is frequently praised for helping patients regain mobility. However, there are serious, recurring allegations regarding neglect, including failure to change patients, inadequate monitoring of medical needs, and poor hygiene standards. While many individual staff members are described as wonderful, the facility faces significant criticism regarding food quality and inconsistent nursing responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and occupational therapy teams
- Kind and professional rehabilitation staff
- Clean and well-maintained facility environment
- Responsive admissions and administrative staff
Concerns
- Neglect regarding hygiene and changing patients (mentioned by 3 reviewers)
- Poor food quality and nutritional inadequacy (mentioned by 5 reviewers)
- Inadequate monitoring of patient medical needs/responsiveness (mentioned by 4 reviewers)
- Unprofessional or uncaring behavior by some nursing staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 69 analyzed
How They Respond to Reviews
The owner provides personalized, warm responses to 5-star reviews, often acknowledging specific staff members or patient outcomes. For 1-star reviews, the owner uses a consistent strategy of inviting the reviewer to a private phone call with management to resolve issues.
Questions for Your Tour
- 1Given the facility's strong reputation for physical and occupational therapy, how do you ensure that the rehabilitation team coordinates effectively with the nursing staff to maintain that level of care throughout the day?
- 2I noticed that staffing ratings are a focus area for you; what specific steps is the facility taking to ensure consistent monitoring of patient medical needs and responsiveness?
- 3We read that the facility is proactive in responding to feedback online, which is great to see; how do you handle concerns regarding daily hygiene and assistance with personal care needs when they are brought to your attention?
- 4Could you walk us through the current process for meal planning and delivery, and how do you accommodate residents who may have specific nutritional requirements or preferences?
- 5With medication management being a priority for families, what protocols do you have in place to ensure accuracy and timely administration for your residents?
- 6What does a typical social or activity schedule look like for residents to ensure they stay engaged and connected within the community?
Personalized based on this facility's data
Key Review Excerpts
“The PT dept did a good job reaching her goal of being able to transfer from bed to wheelchair. The speech therapist was excellent in evaluating her for swallowing ability, making appropriate dietary orders, & communicating with family.”
“My husband was left in his nasty clothes for 4 days without being changed and unable to get out of bed. Then family called the nurse station unable to speak with him and they said they were busy and couldn't check on him.”
“The admissions team including Lidia and Michael are always so responsive and make things easy to navigate. The facility is filled with caring staff”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of family complaints, with 16 complaint-triggered deficiencies spanning multiple years, indicating ongoing problems that prompted families to file reports with authorities. The most recurring issues involve resident rights violations, medical record management, and safety hazards, with some problems like medical record safeguarding appearing repeatedly across different years. While all deficiencies show correction dates, the persistent nature of similar violations suggests systemic challenges in maintaining consistent care standards.
Aug 28, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 21, 2025Complaint1
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Aug 7, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 8, 2025Routine7
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Smoke Deficiencies
Provide properly protected cooking facilities.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Apr 8, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Oct 16, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Poway Healthcare Center
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 11 of 260 (Best)
Ownership & Management
Owners
Hudson River Opco LLC
Owner · Organization
Bay Bridge Capital Partners, LLC
Owner (parent company) · Organization
Providence Group, INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit powaycare.com
Medicare data downloads
Original nursing home datasets
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