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Strong Medicare quality ratings; public reviewers often praise excellent physical and occupational therapy teams. Still worth an in-person visit.
based on 77 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
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Poway Healthcare Center has a strong overall Medicare rating. Public reviewers frequently mention: excellent physical and occupational therapy teams and kind and professional rehabilitation staff. Review the component ratings and current source records before deciding.
Families considering Poway Healthcare Center will find a highly skilled physical and occupational therapy team that is frequently praised for helping patients regain mobility. However, there are serious, recurring allegations regarding neglect, including failure to change patients, inadequate monitoring of medical needs, and poor hygiene standards. While many individual staff members are described as wonderful, the facility faces significant criticism regarding food quality and inconsistent nursing responsiveness.
Quality Themes
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Concerns
Rating Trends
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Distribution · 79 analyzed
The owner provides personalized, warm responses to 5-star reviews, often acknowledging specific staff members or patient outcomes. For 1-star reviews, the owner uses a consistent strategy of inviting the reviewer to a private phone call with management to resolve issues.
Personalized based on this facility's data
Key Review Excerpts
“The PT dept did a good job reaching her goal of being able to transfer from bed to wheelchair. The speech therapist was excellent in evaluating her for swallowing ability, making appropriate dietary orders, & communicating with family.”
“My husband was left in his nasty clothes for 4 days without being changed and unable to get out of bed. Then family called the nurse station unable to speak with him and they said they were busy and couldn't check on him.”
“The admissions team including Lidia and Michael are always so responsive and make things easy to navigate. The facility is filled with caring staff”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has a concerning pattern of family complaints, with 16 complaint-triggered deficiencies spanning multiple years, indicating ongoing problems that prompted families to file reports with authorities. The most recurring issues involve resident rights violations, medical record management, and safety hazards, with some problems like medical record safeguarding appearing repeatedly across different years. While all deficiencies show correction dates, the persistent nature of similar violations suggests systemic challenges in maintaining consistent care standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Poway Healthcare Center
for profit
Pacs Group
274 facilities nationwide
Chain avg rating: 2.9/5 · Rank 1 of 260 (Highest rating)
Owners
Hudson River Opco LLC
Owner · Organization
Bay Bridge Capital Partners, LLC
Owner (parent company) · Organization
Providence Group, INC.
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
77 reviews from families & visitors
Official Website
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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