The Village of East Harbor
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 60 Google reviews
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What this means for your family
While the independent living section is highly regarded, the skilled nursing and rehab units have received multiple, serious reports of neglect and unprofessionalism. If you are considering this facility, we strongly recommend unannounced visits and asking specifically about their protocols for call-light response times and hygiene management.
Google Reviews
Google Reviews
60 reviews on Google“The Village of East Harbor receives highly polarized reviews, with some families praising the facility as a warm, community-focused home, while others report severe neglect, poor hygiene, and unprofessional staff. While the independent living and certain rehab experiences are described as positive, the skilled nursing and memory care units face repeated, serious allegations regarding patient safety, lack of responsiveness, and inadequate medical care.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities and outings
- Well-maintained, clean physical environment
- Strong independent living community
- Some highly compassionate individual staff members
Concerns
- Neglect and poor hygiene (e.g., untreated bed sores, lack of bathing) (mentioned by 6 reviewers)
- Understaffing and slow response to call lights (mentioned by 5 reviewers)
- Unprofessional, rude, or abusive staff behavior (mentioned by 7 reviewers)
- Poor quality or cold food (mentioned by 5 reviewers)
- Inadequate medical/nursing oversight and medication errors (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 90 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the engaging activities and outings here; could you tell us more about what a typical week of social events looks like for residents?
- 2Since we want to ensure our loved one is always well-attended to, what specific protocols are in place to ensure call lights are answered promptly, even during busy shifts?
- 3How does the nursing team manage medication administration and oversight to ensure everything is handled with 100% accuracy?
- 4Could you walk us through your daily routine for personal hygiene and skin care to ensure residents are always feeling clean and comfortable?
- 5What is the dining experience like here, and how do you ensure meals are served warm and meet the nutritional needs of each resident?
- 6In the event of a medical emergency after hours, what is the specific process for contacting physicians and coordinating urgent care?
Personalized based on this facility's data
Key Review Excerpts
“The care and compassion shown to both her and my family from the staff was incredible.”
“The facility called us saying my grandmother was found unresponsive, and they were calling the ambulance. A few minutes later, they called back saying “never mind, she is responsive now. We think she was unresponsive due to the position she was in (slumped over in her wheelchair).”
“She had sores all over head and oozing pus and hair fell out when brushed because they didn't wash her hair. She had layers of dead skin on her face and ears and smelled disgusting.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports, with recent issues in 2025 involving nursing staffing, medication management, and food safety. The facility shows recurring problems across fire safety systems, emergency preparedness, and basic care delivery that persist across multiple surveys. While all deficiencies report correction dates, the pattern of repeated violations in core safety and care areas raises concerns about sustained compliance.
Dec 22, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Apr 2, 2025Complaint5
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Apr 2, 2025Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of flammable curtains.
Apr 18, 2024Routine10
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Oct 4, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 29, 2023Routine16
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Federal Penalties
Fine
Oct 4, 2023
$15,593
Ownership & Operations
Who Operates This Facility
The Village of East Harbor
nonprofit
Ownership & Management
Owners
Presbyterian Village East
Owner · Organization
Presbyterian Villages of Michigan
Owner · Organization
Myers, Roger
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit pvm.org
Medicare data downloads
Original nursing home datasets
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