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Assisted Living

Volante of Chesterfield

Families consistently rate this highly — reviewers highlight engaging daily activities and events. Schedule a visit to confirm the fit.

29891 23 Mile Road, New Baltimore, MI 4804762 bedsLicensed & Active
Source: MI LARA — view official record
Google rating
4.4/5

based on 14 Google reviews

5
4
3
2
1
Volante of Chesterfield Assisted Living in New Baltimore, MI — Street View
Street View

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What this means for your family

Volante of Chesterfield offers an impressive array of activities and a physically appealing environment that many residents enjoy. However, given the serious reports regarding hygiene and medication management during ownership transitions, we strongly recommend conducting an unannounced visit to check the cleanliness of resident rooms and asking direct questions about their current medication administration protocols.

Google Reviews

Google Reviews

14 reviews on Google
Volante of Chesterfield presents a polarized experience for families, with recent reviews praising the facility's aesthetics, activities, and staff engagement, while others express significant concern regarding the transition to corporate management. While some families highlight a warm, welcoming environment and active programming, others have reported serious lapses in hygiene and medication management following ownership changes. Prospective families should weigh the positive reports of staff attentiveness against serious allegations of neglect and corporate-focused management.

Quality Themes

Tap a score for details
Food9.0Staff7.0Clean5.0Activities10.0Meds1.0MemoryN/AComms6.0ValueN/A

Strengths

  • Engaging daily activities and events
  • Welcoming and professional staff members
  • Clean and well-maintained physical environment
  • Spacious and attractive dining areas

Concerns

  • Decline in quality of care and hygiene following ownership change (mentioned by 2 reviewers)
  • Concerns regarding corporate management and loss of family atmosphere (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.32023(3)5.02024(9)4.02025(4)

Distribution · 16 analyzed

5
13
4
0
3
0
2
0
1
3

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that you have a very active calendar of events; could you share what some of the most popular daily activities are for residents right now?
  • 2Since there has been a recent transition in ownership, how are you ensuring that the original family-oriented atmosphere and high standards of care remain a priority for current residents?
  • 3Given the importance of medication management for our peace of mind, could you walk us through the specific protocols and oversight measures you have in place to ensure accuracy?
  • 4I see that you are very responsive to feedback online; how do you typically incorporate family input or concerns into your day-to-day operations?
  • 5The dining area is beautiful and spacious; how do you balance maintaining such a clean, high-quality environment with the daily needs of 62 residents?
  • 6What is your process for communicating with families if there is a change in a resident's health status or if an urgent medical situation arises?

Personalized based on this facility's data


Key Review Excerpts

My father's room was filthy. His sheets/blankets smelled of urine. Rubber gloves and wipes with human waste were all over the floors.

Long-term resident's family · 2023☆☆☆☆

From morning to after dinner we have a wide range of card games, Bingo, crafts, live entertainment and a daily exercise program just to name a few.

Resident · 2024★★★★★

In my opinion, the family atmosphere of Grace Premier Assisted Living went corporate after the facility changed ownership.

Family member · 2025☆☆☆☆
Source: 14 Google reviews

State Inspection History

State Inspections

Source: MI Dept. of Licensing & Regulatory Affairs

3total
8deficiencies

Key Findings

This facility has a history of serious safety and care concerns, including incidents of inadequate resident supervision leading to injury, failure to properly document essential daily care, and unsafe use of bedrails. Additionally, there have been documented issues regarding improper water temperatures and staffing shortages.

Sep 24, 2025Complaint
R 325.1921(1)(b)

Inadequate supervision: A resident fell and broke his hip; staff could not confirm when the resident was last checked prior to being discovered on the floor.

R 325.1922(5)

Service plan deficiencies: Resident's service plan lacked specific instructions for fall prevention and toileting assistance, and had not been updated for several months despite a major incident.

Jul 18, 2023Routine
R 325.1921(1)(b)

Failure to maintain an organized program for protection/supervision: Three residents had bedrails attached without specific service plan instructions or staff training; bedrail slats were large enough to pose an entrapment risk.

R 325.1970(7)

Water temperature regulation: Hot water temperatures in multiple resident rooms (10, 15, 17, 19, 23, 28, 51, 55) were not within the required 105 to 120 degrees Fahrenheit range.

R 325.1912(2)

Failure to notify the department of a change in administrator within five business days.

Apr 10, 2023Complaint
Not specified

Late administration of resident medications.

R 325.1931(2)

Inadequate care: Staff failed to document necessary care (repositioning/ADLs) for a resident, with several days showing no staff initials or markings on care logs.

Not specified

No designated supervisor on duty and facility was short staffed during evening hours.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Inspired Senior Living of Chesterfield Mt, LLC

Source: State licensing data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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