Presbyterian Village East

Strengths

• Engaging activities and excursions
• Well-maintained, clean physical environment
• Strong rehabilitation therapy team
• Welcoming atmosphere for independent living

Concerns

• Neglect and poor hygiene (e.g., bed sores, lack of bathing) (mentioned by 6 reviewers)
• Unresponsive or slow staff to call lights (mentioned by 5 reviewers)
• Poor quality or cold food (mentioned by 6 reviewers)
• Unprofessional or rude nursing and aide staff (mentioned by 7 reviewers)
• Inadequate communication regarding medical status (mentioned by 4 reviewers)

How They Respond to Reviews

Questions for Your Tour

• 1I noticed your community offers some great excursions and activities; could you walk me through what a typical week of social engagement looks like for residents?
• 2Given the importance of nutrition, could you explain how your dining program works and how you ensure meals are served at the right temperature and meet individual dietary preferences?
• 3What is your current process for keeping families updated on a resident’s medical status or changes in their health to ensure we are always in the loop?
• 4Could you share how your team manages call lights and requests for assistance to ensure residents receive timely support throughout the day and night?
• 5What specific training or protocols do you have in place for your nursing and aide staff to ensure that personal care and hygiene needs are consistently met for every resident?
• 6Since medication management is such a critical part of daily health, could you explain how your team oversees the administration process to ensure accuracy and safety?

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