The Village of East Harbor

Strengths

• Engaging activities and social excursions
• Well-maintained and clean physical environment
• Supportive independent living community
• Some highly praised individual staff members

Concerns

• Neglect and poor hygiene (e.g., bed sores, lack of bathing) (mentioned by 7 reviewers)
• Unresponsive or rude nursing and aide staff (mentioned by 9 reviewers)
• Poor quality or cold food (mentioned by 5 reviewers)
• Inadequate rehabilitation therapy and progress (mentioned by 5 reviewers)
• Communication issues and unprofessional management (mentioned by 4 reviewers)

How They Respond to Reviews

Questions for Your Tour

• 1I've heard great things about your social excursions and activity calendar; could you walk me through what a typical week of engagement looks like for a new resident?
• 2Given the importance of consistent personal care, what is your current process for monitoring daily hygiene and skin integrity to ensure residents remain comfortable and healthy?
• 3How does your nursing and care team communicate with families regarding changes in a resident's health status or daily care needs?
• 4We understand that dining is a major part of community life; what steps are you taking to ensure that meals are served at the proper temperature and meet the dietary preferences of your residents?
• 5Could you explain how your team coordinates with rehabilitation therapists to ensure residents are making consistent progress toward their mobility and wellness goals?
• 6In the event of a medical concern or an emergency, what is the specific protocol for notifying family members and ensuring timely intervention?

Personalized based on this facility's data