Nursing HomeMedicaid

The Village

Strong Medicare quality ratings; families often praise compassionate memory care staff. Still worth an in-person visit.

1203 North E Street, Indianola, IA 50125|54 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

3.9/5

based on 23 Google reviews

(515) 961-7458 Directions Website

Street View

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What this means for your family

While the memory care unit receives praise for its compassionate staff, the facility has a concerning pattern of communication failures and inability to handle complex medical or bariatric needs. We strongly advise families to verify staffing capabilities for your specific medical requirements and to document all admission promises in writing before committing.

Google Reviews

23 reviews on Google

“The Village receives highly polarized feedback, with many five-star ratings lacking written detail, while negative reviews highlight significant operational and communication failures. Families report serious concerns regarding the facility's ability to handle complex medical needs, responsiveness to inquiries, and transparency in administrative policies.”

Quality Themes

Tap a score for details

Strengths

Compassionate memory care staff
Friendly, hardworking nursing personnel
Informative and welcoming tour process

Concerns

Poor communication and lack of responsiveness to family inquiries (mentioned by 2 reviewers)
Inadequate staffing or equipment for specialized/bariatric needs (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 45 analyzed

How They Respond to Reviews

48%response rate

This facility responds to some reviews.

Questions for Your Tour

1With a 5-star staffing rating, how do you ensure that your team remains consistently available to address family inquiries and provide timely updates?
2I noticed your team is active in responding to feedback online; what is your preferred method for families to communicate with staff to ensure they feel heard and informed?
3Given that you have a 5-star CMS staffing rating, could you explain how your team is equipped to support residents who may have specialized or bariatric care needs?
4Since you have a 5-star overall rating, what specific activities or daily routines do you find are most effective at keeping residents engaged and connected with one another?
5Regarding your health inspection record, could you walk me through the steps you have taken to address the recent state violations and ensure the highest standard of safety for your 54 residents?
6In the event of a medical emergency, what is your protocol for coordinating care and notifying family members immediately?

Personalized based on this facility's data

Key Review Excerpts

“Our mother who has dementia was finally diagnosed and we were fortunate enough to get her into The Willows at The Village. They have helped her adjust and shown her such compassion and care.”

Memory care family member · 2025★☆☆☆☆

“Staff even though overworked at times are always friendly!”

Long-term resident's family · 2021★★★★★

“Amber did an excellent job of explaining everything during our tour.”

Prospective family member · 2023★★★★★

Source: 23 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.76hrs

Registered nurses for medical care

Total Nursing

3.97hrs

97%

All nurses + aides combined

Staff Turnover

48%

Lower is better (< 30% = good)

RN Turnover

67%

Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

4.1%

Warren

18.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility29.0%

Worse than Avg

Here

29.0%

19.4%

25.9%

Warren

20.8%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility17.3%

Better than Avg

Here

17.3%

19.5%

20.7%

Warren

25.9%

⚠️

Residents who fell and were seriously hurt

↓ Lower is better

This Facility10.9%

Worse than Avg

Here

10.9%

3.2%

3.7%

Warren

3.3%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility11.8%

Better than Avg

Here

11.8%

15.5%

19.4%

Warren

14.8%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.4%

Better than Avg

Here

99.4%

93.4%

93.9%

Warren

93.1%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility83.1%

Better than Avg

Here

83.1%

79.8%

73.3%

Warren

82.6%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility89.7%

Better than Avg

Here

89.7%

81.8%

84.1%

Warren

83.3%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.1%

Better than Avg

Here

1.1%

1.6%

2.0%

Warren

1.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies

Well below state avg (6.2)

2 complaint-triggered

Families have filed complaint reports that led to federal citations, including one for accident prevention that received a more serious citation level. The facility shows recurring problems with fire safety systems and smoke barriers that persist across multiple surveys, along with ongoing issues with food safety and care planning. While all deficiencies show correction dates, the pattern of repeated fire safety violations suggests systemic maintenance challenges that families should discuss during visits.

Jan 15, 2026Routine2 findings

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Dec 2, 2025Complaint1 finding

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Nov 14, 2024Routine7 findings

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0362Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Nov 14, 2024Complaint1 finding

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 2, 2023Routine11 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0362Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

10total

8deficiencies

Mar 18, 2026OtherNo deficiencies

Clean