Nursing HomeMedicaid Top Rated

Westview of Indianola Care Center

Strong Medicare quality ratings; families often praise friendly and caring staff. Still worth an in-person visit.

1900 West Third Place, Indianola, IA 50125|71 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.6/5

based on 21 Google reviews

(515) 961-3189 Directions Website

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What this means for your family

This facility is highly regarded for its warm, professional staff and well-maintained environment, making it a comfortable choice for many residents. While feedback is overwhelmingly positive, families should inquire about nighttime routines to ensure the environment meets their loved one's specific needs for rest.

Google Reviews

21 reviews on Google

“Westview of Indianola Care Center is frequently praised for its friendly, professional staff and well-maintained facility environment. Families appreciate the peace of mind regarding resident care, though some older feedback suggests that nighttime noise levels can occasionally be disruptive.”

Quality Themes

Tap a score for details

Strengths

Friendly and caring staff
Clean and well-maintained facility
Professional and educated nursing team
Engaging atmosphere and activities

Concerns

Nighttime noise/lack of peacefulness (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 23 analyzed

How They Respond to Reviews

14%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1Given the facility's 5-star rating for health inspections, what specific protocols do you have in place to maintain such high standards of cleanliness and care?
2With your nursing team being noted for their professionalism, how do you ensure that same level of attentive care is consistently provided during the overnight hours?
3Some families have mentioned that the environment can get a bit noisy at night; what measures are taken to ensure residents have a quiet and restful sleeping environment?
4I see your team is highly engaged with residents; could you walk me through a few of the most popular daily activities that help foster that sense of community?
5Since your staffing rating is strong, how do you manage shift transitions to ensure that medical needs are addressed promptly, especially during emergencies?
6I noticed you occasionally engage with feedback online; how does the leadership team use family input to continue improving the quality of life here at Westview?

Personalized based on this facility's data

Key Review Excerpts

“Friendly caring staff! My mom has been a resident for a year and has only positive things to say about the care she receives. We finally feel at ease knowing all her needs are taken care of!”

Long-term resident's family · 2024★★★★★

“Friendly caring professional staff, great food, clean, fresh, finches & gorgeous aquarium, activities & friendships abound.”

Visitor · 2017★★★★★

“Good care, good people, wish the nights were more peaceful but you can't have everything.”

Visitor · 2018★★★★★

Source: 21 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.58hrs

77%

Registered nurses for medical care

Total Nursing

4.00hrs

97%

All nurses + aides combined

Staff Turnover

23%

Lower is better (< 30% = good)

RN Turnover

22%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility1.0%

Better than Avg

Here

1.0%

12.1%

4.1%

Warren

18.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility29.0%

Worse than Avg

Here

29.0%

19.4%

25.9%

Warren

20.8%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility8.9%

Better than Avg

Here

8.9%

14.4%

17.6%

Warren

13.1%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility88.3%

Worse than Avg

Here

88.3%

95.5%

95.3%

Warren

96.1%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

93.9%

Warren

93.1%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility19.5%

Better than Avg

Here

19.5%

20.7%

Warren

25.9%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility12.2%

Worse than Avg

Here

12.2%

79.8%

73.3%

Warren

84.0%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility91.7%

Better than Avg

Here

91.7%

81.8%

84.1%

Warren

83.3%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

2.0%

Warren

1.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

10total

Dec 11, 2025InspectionNo deficiencies

Clean