The Village Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 37 Google reviews
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What this means for your family
This facility is an excellent choice for short-term rehabilitation and physical therapy, as the clinical staff is frequently praised for their expertise and kindness. However, if your loved one requires specialized memory care for aggressive behaviors, you should proceed with caution, as the facility has struggled to manage such cases. Additionally, ensure you have a direct line to the clinical staff, as the administrative team has a documented history of poor communication.
Google Reviews
Google Reviews
37 reviews on Google“Families seeking rehabilitation services will find highly praised physical therapy and nursing care, with many patients describing the clinical staff as compassionate and professional. However, significant concerns exist regarding the administrative team's communication and the facility's ability to manage high-acuity dementia patients.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate rehabilitation and nursing staff
- Clean and well-maintained facility
- Effective physical therapy programs
- High-quality food and dining
Concerns
- Poor administrative communication and responsiveness (mentioned by 3 reviewers)
- Inability to manage complex dementia/behavioral needs
- Staffing shortages leading to long wait times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy and rehab programs; how do you tailor those sessions to a resident's specific recovery goals?
- 2How does the nursing team handle communication with families, especially when there are updates regarding a resident's care plan?
- 3What specific strategies or specialized training does your team use to support residents with complex dementia or behavioral needs?
- 4Could you tell us more about the daily dining experience and how much input residents have regarding their meal options?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating with doctors?
- 6What kind of social activities or daily outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“I had a complete hip replacement and I went in here for rehab. This was the best place ever I was treated like royalty.”
“My mom has been there since the end of January and I am VERY thankful for the care, love, and support all the staff has given to her.”
“The actual operation of the facility is first rate but communications and follow-up with the admin team is abominable.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents who fell and were seriously hurt
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows persistent concerns with families filing multiple complaint reports about care quality, wound care, and reporting failures. The most recurring issues involve nutrition and dietary services, medication management, and infection control, which have appeared across multiple surveys and continue into recent inspections. While all deficiencies show correction dates, the pattern of repeated problems in core care areas and family-initiated complaints suggests ongoing quality challenges that warrant careful consideration during your visit.
Feb 24, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jun 13, 2025Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Feb 24, 2025Complaint5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Oct 24, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
May 23, 2024Routine25
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Mar 27, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
May 23, 2024
$20,046
Ownership & Operations
Who Operates This Facility
The Village Healthcare Center
for profit
Ownership & Management
Owners
Freedom Group-California LLC
Owner · Organization
Hemet Retirement Properties West, LLC
Owner · Organization
Nelson Edward Murphy Trust
Owner · Organization
R.j. Wade Limited Partnership, Llp
Owner · Organization
Roskamp 2010 Irrevocable Trust
Owner · Organization
Stringer Family Partnership
Owner · Organization
Francese, Arsenio
Owner
Mangiaracina, Emily
Owner
Roskamp, Cheryl
Owner
Roskamp, Steven
Owner
Debban, Susan
Owner (parent company)
Kubicka, Charles
Owner (parent company)
Murphy, Timothy
Owner (parent company)
Roskamp, Robert
Owner (parent company)
Stringer, Thomas
Owner (parent company)
Wade, Richard
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit thevillagehealthcarecenter.com
Medicare data downloads
Original nursing home datasets
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