Brookdale Sunwest
Families consistently rate this highly — reviewers highlight extensive social activities and live entertainment. Schedule a visit to confirm the fit.
based on 60 Google reviews
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What this means for your family
This facility offers an exceptional social life and a highly caring staff that many residents call 'angels.' However, families must perform rigorous due diligence regarding the facility's ability to handle advanced dementia and verify the current pricing structure, as multiple reports of sudden, massive rate hikes have been documented.
Google Reviews
Google Reviews
60 reviews on Google“Brookdale Sunwest is highly regarded by many long-term residents and their families for its vibrant social atmosphere, extensive activity calendar, and friendly staff. However, potential residents should be aware of serious allegations regarding sudden, significant rent increases and difficulties managing residents with advanced dementia diagnoses.”
Quality Themes
Tap a score for detailsStrengths
- Extensive social activities and live entertainment
- Friendly and caring staff members
- Beautifully maintained grounds and facilities
- Strong sense of community among residents
Concerns
- Significant and sudden rent increases (mentioned by 2 reviewers)
- Difficulty accommodating residents with dementia diagnoses (mentioned by 2 reviewers)
- Issues with financial refunds/credits from management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
The owner uses highly templated, repetitive responses that rely on a standard script. While they acknowledge the reviewer by name when available, they rarely address the specific substance of the complaints, instead redirecting all issues to a centralized corporate phone number.
Questions for Your Tour
- 1We've heard such wonderful things about the social life here; could you tell us more about the types of live entertainment and group activities planned for the residents each week?
- 2The grounds here look beautifully maintained; how often do residents get opportunities to enjoy the outdoor spaces?
- 3How does the care team approach communication with families, especially when there are updates regarding a resident's well-being?
- 4If a medical emergency were to happen during the night, what is the specific protocol for getting immediate assistance for a resident?
- 5How does the facility adapt its care approach for residents who may be experiencing the more advanced stages of memory loss or dementia?
- 6Can you walk us through how monthly fees are structured and how the management handles any adjustments to the rental rates?
Personalized based on this facility's data
Key Review Excerpts
“We have been here for 1 1/2 years and love it! From our Executive Director, Theresa, and all of the employees, we are fortunate to have such a competent and caring staff.”
“The Brookdale team takes excellent care of my dad. This is his third ALF in three years because of a variety of issues with other facilities. I am very happy with Brookdale.”
“Terrible management and quite dishonest. Raised the rates by over 2k in one month . They decided to evict my family member because of a dementia diagnosis which was established at the time we signed up.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Dec 2, 2025OtherClean
The facility underwent a Case Management - Annual Continuation inspection. The LPA reviewed employee records, noted that CPR and other requirements were met, and found the physical plant and food service areas to be clean and organized. Crucially, the report explicitly states that zero deficiencies are being cited per Title 22, Division 6 of The California Code of Regulations.
Nov 25, 2025InspectionClean
The facility underwent an unannounced annual inspection. The inspector reviewed five resident records and confirmed that the facility is meeting documentation requirements. No deficiencies were cited per Title 22, Division 6 of The California Code of Regulations.
Nov 19, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Aug 6, 2025ComplaintClean
This report details a complaint investigation regarding inadequate staffing levels. The investigation found that the allegation was unsubstantiated after reviewing records and interviewing staff and residents. The facility was found to have sufficient staffing protocols in place.
Nov 26, 2024InspectionClean
The facility underwent an unannounced annual required visit. The Licensing Program Analyst observed that the physical plant, outdoor area, and essential safety equipment were clean and in good repair. No deficiencies were cited during the inspection.
Nov 9, 2023InspectionClean
The facility was inspected on November 9, 2023, and the general physical plant, grounds, and operational areas were found to be in good repair. The report explicitly states that no deficiencies were cited during this visit, indicating compliance with current regulations.
Jan 20, 2023ComplaintClean
This report details the findings of a complaint investigation regarding alleged physical abuse. The investigation found that the allegation was unsubstantiated due to the caregivers' ability to diffuse the situation and no reported injuries. Therefore, no deficiencies were cited in this report.
Dec 28, 2021ComplaintClean
COMPLAINT INVESTIGATION REPORT
Ownership & Operations
Who Operates This Facility
Summerville at Cobbco INC; Emeritus Corporation
THERESA M. WARD
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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