Hemet Hills Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 44 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (21 vs median 13.0)
Bottom 25% in CA · Below recommended RN staffing · Above recommended total nurse staffing · Worst in PACS GROUP chain · $132,954 in fines
What this means for your family
The facility shows a strong upward trend in positive sentiment, with many families praising the kindness of the nursing staff. However, you must verify the facility's current protocols for nighttime staffing and medication response times, as past reviews have highlighted dangerous delays in care.
Google Reviews
Google Reviews
44 reviews on Google“Families can expect a highly compassionate nursing and therapy team, with several reviewers specifically praising the kindness of nurses like Martha and Sonia. While many recent reviews highlight a clean and well-run facility under new ownership, there are serious, critical allegations regarding patient neglect, delayed medication, and inadequate nighttime staffing that should be investigated.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring nursing staff
- Effective physical therapy team
- Clean and well-maintained environment
- Welcoming and professional front office staff
Concerns
- Delayed response to call buttons and medication administration (mentioned by 2 reviewers)
- Inadequate staffing during night shifts (mentioned by 2 reviewers)
- Issues with food quality and temperature (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
The owner relies heavily on repetitive, templated responses for positive reviews, often using the exact same phrase for multiple different users. While they do attempt to engage with negative reviews by providing contact information, the responses lack deep personalization or specific solutions.
Questions for Your Tour
- 1I noticed your front office team is very welcoming; how do you ensure that same level of communication extends to the nursing staff regarding daily care updates?
- 2What specific steps are being taken to ensure medication is administered promptly and accurately during every shift?
- 3How do you manage staffing levels during the overnight hours to ensure residents can get quick assistance when they press their call buttons?
- 4Could you tell me more about the dining experience, specifically how you ensure meals are served at the right temperature and meet nutritional needs?
- 5What kind of daily activities or social programs are available to keep residents engaged and active within the community?
- 6In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating immediate care?
Personalized based on this facility's data
Key Review Excerpts
“All the nursing staff is absolutely wonderful they treat my Mother as if she is their own family. They take such good care of her especially Nurse Martha!!”
“My husdband was admitted for 10 and during his stay we experienced nothing but kindness and commitment, the facility where he was staying was clean and organine.”
“The care here is not good. My spouse waits up to 4 hours for pain medication and is neglected by th nurses, he has a neurological disorder and a fall risk.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
2
measures
7
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints against this facility over 118 deficiencies, triggering significant concerns around basic care, medication management, and infection control. The facility repeatedly struggles with providing proper treatment according to care plans, ensuring accident-free environments, and implementing adequate infection prevention programs. While all deficiencies show correction dates, the persistent recurrence of the same fundamental care issues across multiple years indicates ongoing systemic problems that families should carefully consider.
Feb 2, 2026Complaint4
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 2, 2026Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 16, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 1, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jul 31, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 16, 2025Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Dec 13, 2023
$30,459
Payment Denial
Dec 13, 2023
21-day denial
Ownership & Operations
Who Operates This Facility
Hemet Hills Post Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 233 of 260 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit hemethillspa.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Cottages at Hemet
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Ramona Rehabilitation and Post Acute Care Center
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The Village
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The Village Healthcare Center
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Buena Vista Assisted Living
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Meadowbrook Place Assisted Living
1.4 miAssisted Living · Hemet, CA