The Suites Pasadena
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 138 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (9 vs median 8.0)
- High staff turnover (66%)
- High RN turnover (60%)
Bottom 25% in Texas · Critically understaffed (RN) · Worst in EDURO HEALTHCARE chain · $345,937 in fines
What this means for your family
The facility's physical therapy team is a standout strength and highly recommended for post-surgical recovery. However, families must remain vigilant regarding nursing responsiveness and medication accuracy, as these have been significant historical issues. We recommend asking specifically how they manage call light response times during night shifts.
Google Reviews
Google Reviews
138 reviews on Google“Families considering THE SUITES PASADENA will find a facility with a highly-regarded physical therapy department and a beautiful, modern building. However, there is a significant and recurring pattern of serious concerns regarding nursing responsiveness, medication errors, and patient neglect. While recent reviews from 2025 and 2026 show much higher satisfaction, historical data reveals critical issues with understaffing and medical mismanagement.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Modern, beautiful, and clean facility building
- Friendly and professional therapy staff
- High-quality food and dining options
Concerns
- Slow response to call lights and nursing requests (mentioned by 12 reviewers)
- Medication errors and mismanagement (mentioned by 6 reviewers)
- Understaffing leading to neglect (hygiene/bathing) (mentioned by 5 reviewers)
- Poor communication from administration/management (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 140 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1The facility looks beautiful and very modern; could you tell us more about the daily dining experience and how the meal service is organized?
- 2We are very impressed by the reputation of your therapy teams; how do the physical and occupational therapists work with residents to help them maintain their mobility?
- 3How does the nursing team ensure that medication is administered accurately and on schedule for every resident?
- 4What specific protocols are in place to ensure that call lights are answered promptly, especially during the night shifts?
- 5In the event of a medical emergency or a sudden change in a resident's health, what is the immediate process for notifying the family and coordinating care?
- 6How does the administration stay in regular contact with families to keep us updated on our loved one's well-being and any changes in their care plan?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department is top notch and very considerate of the needs of their patients. The nurses are caring and knowledgeable.”
“My mom was there for 5 days. She was a fall risk. She was supposed to get PT but only had 2 days. Upon arrival, we asked for railing for her bed, was promised we would get them but they never came. She pulled red cord in bathroom 3xs but no one ever showed up.”
“My mother was in Bay Area Resort for 20 days. When she was took here from the hospital she could not walk due to a broken femar, my mother is 75 years old. Upon leaving she was able to walk with her walker and I was shocked. Wow what an amazing job they did there”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
7
measures
8
measures
1
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 35 complaint-triggered deficiencies out of 55 total violations, indicating families have repeatedly filed reports about care problems. The most recurring issues involve medication management, pressure ulcer care, and resident assessment processes. While most deficiencies show correction dates, the persistent complaints across multiple surveys and one recent uncorrected violation suggest ongoing quality concerns that families should carefully evaluate.
Mar 12, 2026Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jan 16, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Aug 25, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Feb 21, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Oct 31, 2024Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 31, 2024Complaint2
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Federal Penalties
Fine
Jan 16, 2026
$49,170
Fine
Feb 20, 2024
$4,938
Fine
Feb 12, 2024
$4,938
Fine
Jan 22, 2024
$14,814
Payment Denial
Jan 17, 2024
57-day denial
Fine
Jan 17, 2024
$65,101
Fine
Sep 19, 2023
$164,381
Fine
Aug 14, 2023
$4,587
Fine
Aug 7, 2023
$4,196
Fine
Jul 17, 2023
$12,588
Fine
Jun 26, 2023
$4,196
Fine
Jun 20, 2023
$3,873
Fine
Jun 12, 2023
$3,882
Fine
Jun 5, 2023
$3,529
Fine
May 30, 2023
$3,176
Fine
May 23, 2023
$2,823
Ownership & Operations
Who Operates This Facility
Maverick County Hospital District
for profit
PASADENA NURSING AND REHAB CENTER LLC
TONYA FULLER
Chain Affiliation
Eduro Healthcare
35 facilities nationwide
Chain avg rating: 2.3/5 · Rank 21 of 21 (Worst)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
138 reviews from families & visitors
Official Website
Visit bayareamedicalresort.com
Medicare data downloads
Original nursing home datasets
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