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Hca Houston Healthcare Southeast

Limited public data on Hca Houston Healthcare Southeast. Call, tour, and ask to meet current residents' families — your own impression matters most.

4801 East Sam Houston Parkway South, Pasadena, TX 77505|30 beds|Licensed & Active

Google rating

4.2/5

based on 25 Google reviews

(713) 904-9300 Directions Website

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What this means for your family

This facility offers impressive rehabilitation results and several standout caregivers who provide exceptional emotional support. However, you must be vigilant regarding nursing response times and closely monitor communication regarding insurance and discharge plans, as multiple families have reported significant issues in these areas.

Google Reviews

25 reviews on Google

“Families seeking rehabilitation services will find highly praised individual caregivers and physical therapy staff, with several reviewers reporting significant mobility improvements. However, there are serious allegations regarding nursing neglect on certain floors, long response times for patient needs, and concerns regarding the transparency of discharge planning and insurance-related transitions.”

Quality Themes

Tap a score for details

Strengths

Compassionate and attentive individual caregivers
Effective physical therapy and rehabilitation results
Clean and well-maintained patient rooms
Professional and friendly administrative/operations leadership

Concerns

Slow response times for patient assistance on specific floors
Staffing shortages and logistical mismanagement (mentioned by 2 reviewers)
Lack of transparency regarding discharge and insurance status (mentioned by 2 reviewers)
Unprofessional behavior from security/front desk staff

Rating Trends

Tap a year to see what changed

Distribution · 47 analyzed

How They Respond to Reviews

100%response rate

Generic

The owner uses highly templated responses that vary based on star rating. Positive reviews often receive repetitive, canned phrases, while negative reviews follow a rigid script of apologizing and directing the user to a phone number.

Questions for Your Tour

1It is wonderful to see how much the leadership team engages with feedback from the community; how does the administration work with families to ensure communication remains clear and consistent?
2We have heard great things about the physical therapy results here; could you tell us more about how the rehab team works with residents to reach their mobility goals?
3Since the facility is so well-maintained, what is the process for ensuring resident rooms stay clean and comfortable on a daily basis?
4How does the nursing staff manage call bells and response times during the busier shifts or overnight hours to ensure no one is waiting too long for assistance?
5Could you walk us through the protocol for handling medical emergencies or sudden changes in a resident's condition after hours?
6What kind of daily activities or social programs are available to help the 30 residents stay engaged and connected with one another?

Personalized based on this facility's data

Key Review Excerpts

“Sophia Miranda is a stellar employee, who took every opportunity to comfort me and help through a very difficult time. Her bright beaming smile greeted me through my tears of fear and anxiety when I arrived.”

Long-term resident · 2026★★★★★

“From us Arriving and her having almost zero mobility on her right arm and right leg and problems with her memory To leaving almost completely healed with movement in both arm and leg and remembering and fully functioning.”

Family member of resident · 2025★★★★★

“The staff on the 3rd floor needs to be dealt with. If they dont want to help the patients then they need to stay home! Husband calls them for help to the bathroom and they get there 30 to 45 min later.”

Family member of resident · 2025★☆☆☆☆

Source: 25 Google reviews

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Better Than Avg

measures

Mixed Results

measures

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility82.7%

Mixed vs Avgs

Here

82.7%

81.8%

89.2%

Harris

85.7%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility84.9%

Mixed vs Avgs

Here

84.9%

79.8%

88.0%

Harris

85.8%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.5%

Better than Avg

Here

1.5%

1.6%

1.5%

Harris

1.4%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies

HCA Houston Healthcare Southeast had 9 deficiencies identified in April 2024, primarily related to fire safety systems, emergency preparedness, and building infrastructure rather than direct patient care. The facility has corrected all identified issues, which focused on fire extinguishers, sprinkler systems, exit signs, and emergency power systems. Since these were maintenance and safety equipment issues that have been addressed, they may not significantly impact day-to-day patient care quality.

Apr 12, 2024Routine9 findings

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0324Minimal · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0352Minimal · WidespreadCorrected

Smoke Deficiencies

Properly install and monitor supervisory attachments on automatic sprinkler systems.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hca Houston Healthcare Southeast

Organization Type

for profit

Chain Affiliation

Chain Name

Hca Healthcare

Chain Size

3 facilities nationwide

Ownership & Management

Owners

Bayshore Partner, LLC

Owner · Organization

99%

Columbia Hospital Corporation - Delaware