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Nursing HomeMedicaid

Baywood Crossing Rehabilitation & Healthcare Center

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

5020 Space Centers Blvd, Pasadena, TX 77505124 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 206 Google reviews

5
4
3
2
1

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What this means for your family

This facility is highly regarded for its compassionate nursing staff and its ability to create a warm, home-like atmosphere. However, families should be vigilant regarding hygiene and response times, as multiple reviewers have reported significant delays in care and issues with soiled linens. It is recommended to visit during different shifts to personally verify that call lights are being answered promptly.

Google Reviews

Google Reviews

206 reviews on Google
Families generally praise the facility for its warm, family-like atmosphere and the kindness of its nursing and rehabilitation staff. However, there are serious, recurring allegations regarding neglect, specifically involving delayed response to call lights and hygiene care, as well as concerns regarding the professionalism of the business office.

Quality Themes

Tap a score for details
Food3.0Staff8.0Clean7.0Activities9.0Meds9.0MemoryN/AComms7.0Value4.0

Strengths

  • Compassionate and attentive nursing staff
  • Welcoming and friendly atmosphere
  • Effective rehabilitation and therapy services
  • Clean and bright environment

Concerns

  • Delayed response to call lights and hygiene needs (mentioned by 3 reviewers)
  • Unprofessional or rude behavior from administrative/business office staff (mentioned by 2 reviewers)
  • Inconsistent food quality and temperature (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'16(3)'18(1)'20(3)'22(26)'24(35)'26(54)

Distribution · 207 analyzed

5
171
4
10
3
3
2
3
1
20
20 reviews posted between Oct 21, 2024Oct 25, 2024 · 18 were 5-star
19 reviews posted between Jan 15, 2026Jan 16, 2026 · 19 were 5-star
16 reviews posted between Oct 27, 2025Oct 30, 2025 · 16 were 5-star

How They Respond to Reviews

83%response rate
Good

The owner provides a mix of highly personalized, empathetic responses to detailed reviews and standardized templates for short or textless ratings. When reviewers mention specific family members or staff, the owner acknowledges those details and expresses gratitude for the trust placed in the facility.

Questions for Your Tour

  • 1It is wonderful to see how much the management engages with the community through their responses; how does that commitment to communication translate to how families are kept updated on a loved one's care?
  • 2We want to ensure our loved one's needs are met promptly; what specific protocols are in place to ensure call lights are answered quickly, especially during busy shift changes?
  • 3Since we know nutrition is so important, how do you ensure that meals are served at the right temperature and that the dining experience remains consistent every day?
  • 4What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
  • 5In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?
  • 6We are looking for a very friendly atmosphere for our family member; how would you describe the culture of the administrative and business office team when interacting with families?

Personalized based on this facility's data


Key Review Excerpts

The staff is extremely welcoming and ready to help in any way possible. The atmosphere is most pleasant NOT hospital like.

Long-term resident · 2026★★★★★

My mom has been at Baywood Crossing for over a year now, and I can't say enough good things about this facility. From the moment we walked through the door, we knew this was the place...it's like all the angels are here!

Long-term resident's family · 2024★★★★★

You know, I really liked this place at first but they left my grandmother in a soiled diaper for over two hours. She told me this wasn't abnormal and that she would routinely have to wait 30+ minutes any time she or anyone called for help.

Rehab patient's family · 2025☆☆☆☆
Source: 206 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.19hrs
26%
Registered nurses for medical care
Total Nursing
3.05hrs
74%
All nurses + aides combined
Staff Turnover
50%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

2

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility5.8%
Better than Avg
Here
5.8%
US
19.4%
TX
14.2%
Harris
12.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.1%
Better than Avg
Here
4.1%
US
14.4%
TX
16.1%
Harris
12.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
12.1%
TX
2.5%
Harris
0.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility4.7%
Better than Avg
Here
4.7%
US
15.4%
TX
9.4%
Harris
8.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.7%
Better than Avg
Here
9.7%
US
19.5%
TX
18.4%
Harris
14.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.2%
Better than Avg
Here
6.2%
US
15.3%
TX
14.9%
Harris
12.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.8%
Better than Avg
Here
98.8%
US
79.7%
TX
88.0%
Harris
86.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
81.8%
TX
89.2%
Harris
86.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Mixed vs Avgs
Here
1.4%
US
1.6%
TX
1.5%
Harris
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Near state avg (9.1)
2 complaint-triggered

Families have filed complaints against this facility, including a recent dental care issue that remains uncorrected with no plan for resolution. The facility shows recurring problems with care planning, medication management, and fire safety systems across multiple surveys. While most deficiencies have correction dates, the persistent patterns in critical care areas and the unresolved complaint-triggered dental issue warrant careful consideration during your visit.

Nov 24, 2025Complaint
1
0791Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

May 21, 2025Routine
6
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

May 21, 2025Complaint
1
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Apr 10, 2024Routine
7
0552Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

Feb 23, 2023Routine
5
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0727Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Chambers County Public Hospital District no 1

Organization Type

for profit

Management Company

BAYWOOD CRENSHAW, LLC

Administrator

MINDY R TARVER

Ownership & Management

Key personnel

Cooper, KimberlyOfficer / DirectorNewton, ElizabethOfficer / DirectorBaywood Crenshaw LLCManagerWhatley, DarcyManagerBaywood Crenshaw LLCAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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