Baywood Crossing Rehabilitation & Healthcare Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 206 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate nursing staff and its ability to create a warm, home-like atmosphere. However, families should be vigilant regarding hygiene and response times, as multiple reviewers have reported significant delays in care and issues with soiled linens. It is recommended to visit during different shifts to personally verify that call lights are being answered promptly.
Google Reviews
Google Reviews
206 reviews on Google“Families generally praise the facility for its warm, family-like atmosphere and the kindness of its nursing and rehabilitation staff. However, there are serious, recurring allegations regarding neglect, specifically involving delayed response to call lights and hygiene care, as well as concerns regarding the professionalism of the business office.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Welcoming and friendly atmosphere
- Effective rehabilitation and therapy services
- Clean and bright environment
Concerns
- Delayed response to call lights and hygiene needs (mentioned by 3 reviewers)
- Unprofessional or rude behavior from administrative/business office staff (mentioned by 2 reviewers)
- Inconsistent food quality and temperature (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 207 analyzed
How They Respond to Reviews
The owner provides a mix of highly personalized, empathetic responses to detailed reviews and standardized templates for short or textless ratings. When reviewers mention specific family members or staff, the owner acknowledges those details and expresses gratitude for the trust placed in the facility.
Questions for Your Tour
- 1It is wonderful to see how much the management engages with the community through their responses; how does that commitment to communication translate to how families are kept updated on a loved one's care?
- 2We want to ensure our loved one's needs are met promptly; what specific protocols are in place to ensure call lights are answered quickly, especially during busy shift changes?
- 3Since we know nutrition is so important, how do you ensure that meals are served at the right temperature and that the dining experience remains consistent every day?
- 4What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
- 5In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?
- 6We are looking for a very friendly atmosphere for our family member; how would you describe the culture of the administrative and business office team when interacting with families?
Personalized based on this facility's data
Key Review Excerpts
“The staff is extremely welcoming and ready to help in any way possible. The atmosphere is most pleasant NOT hospital like.”
“My mom has been at Baywood Crossing for over a year now, and I can't say enough good things about this facility. From the moment we walked through the door, we knew this was the place...it's like all the angels are here!”
“You know, I really liked this place at first but they left my grandmother in a soiled diaper for over two hours. She told me this wasn't abnormal and that she would routinely have to wait 30+ minutes any time she or anyone called for help.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints against this facility, including a recent dental care issue that remains uncorrected with no plan for resolution. The facility shows recurring problems with care planning, medication management, and fire safety systems across multiple surveys. While most deficiencies have correction dates, the persistent patterns in critical care areas and the unresolved complaint-triggered dental issue warrant careful consideration during your visit.
Nov 24, 2025Complaint1
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
May 21, 2025Routine6
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
May 21, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Apr 10, 2024Routine7
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Feb 23, 2023Routine5
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Ownership & Operations
Who Operates This Facility
Chambers County Public Hospital District no 1
for profit
BAYWOOD CRENSHAW, LLC
MINDY R TARVER
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
206 reviews from families & visitors
Official Website
Visit baywoodcrossing.com
Medicare data downloads
Original nursing home datasets
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