The Rivers at Puyallup, Independent Living & Assisted Living
Limited public data on The Rivers at Puyallup, Independent Living & Assisted Living. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 34 Google reviews

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What this means for your family
While the facility offers a warm, activity-rich environment, the recurring reports of management turnover and missing personal items are significant red flags. Before committing, we strongly advise families to demand a clear, written policy on how the facility secures resident valuables and to ask for a direct contact person for billing and refund inquiries to avoid the communication gaps noted by other families.
Google Reviews
Google Reviews
34 reviews on Google“The Rivers at Puyallup presents a polarized experience, with some families praising the friendly staff and home-like atmosphere, while others report significant concerns regarding management, staff turnover, and financial transparency. Critical issues include reports of missing personal belongings, inconsistent daily care, and difficulty obtaining promised refunds after a resident's departure. Families should carefully weigh the positive community culture against recurring complaints about administrative responsiveness and staffing stability.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming community atmosphere
- Engaging activity programming
- Clean and well-maintained facility
- Compassionate frontline caregiving staff
Concerns
- High staff and management turnover (mentioned by 4 reviewers)
- Missing personal belongings and jewelry (mentioned by 2 reviewers)
- Difficulty obtaining refunds or financial responsiveness (mentioned by 3 reviewers)
- Inconsistent daily care and hygiene assistance (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've noticed how much the management team values feedback from the community; how do you typically share updates or changes with residents and their families?
- 2What kind of daily activity programming do you have planned to help residents stay engaged and social with their neighbors?
- 3Can you tell us more about how the care team ensures that personal items and belongings are kept safe and organized within the resident rooms?
- 4How do you ensure consistency in daily care and hygiene assistance, especially when there might be shifts in the caregiving staff?
- 5What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 6How does the facility approach specialized care for residents who may eventually require more intensive memory care support?
Personalized based on this facility's data
Key Review Excerpts
“The single star is to honor the caregivers who are doing the hard work of caring for residents with little support from management. Memory care is understaffed, employees are receiving low wages, turn over and unfilled leadership positions, questionable accounting practices left us no choice but to find a better home for my mom.”
“My mom was at The Rivers for about five years... we discovered much of her fine jewelry was missing, including the wedding ring off her finger. During the time she was there, a new director came through every year, & support staff frequently followed the director, so there was a huge turnover of employees.”
“It's disappointing that such a good experience has been soured by their lack of responsiveness. Their failure to return a deposit or refund after a resident passes is a recurring issue.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
May 11, 2026FireCleanReport
The document states that all violations noted during previous related inspection(s) have been corrected.
Jul 1, 2025Investigation
This document covers two compliance determinations: 61914 (completed 07/01/2025) and 58309 (completed 04/21/2025). The facility was found to have no deficiencies during the 07/01/2025 follow-up.
Deficiencies for this regulation were corrected.
Apr 21, 2025Enforcement$1,000.00Report
This is an uncorrected and recurring deficiency previously cited on January 21, 2025, and September 30, 2024. A $1,000.00 civil fine was imposed.
Failure to maintain compliance with the State Fire Marshal’s codes for long-term care facilities, placing 81 residents and staff at risk in the event of a fire.
Apr 8, 2025Fire
Initial inspection on 2025-03-03 resulted in 'Disapproved' due to a grease fire investigation and lack of cleaning documentation. Follow-up inspection on 2025-04-08 confirmed all previous violations have been corrected.
Excessive grease accumulation and scorch marks observed on, within, and below the cooking surfaces of the range, griddle, and backsplashes.
Unable to produce documentation showing that cooking equipment has received annual professional cleaning.
Mar 3, 2025Fire23Report
Facility status is Disapproved across multiple re-inspections ranging from 2024 through 2025.; Approval Status: Disapproved. Next inspection scheduled on or after 03/18/2024.
Multiple resident room fire doors failed to self-close and latch when tested.
Multiple fire doors/frames have open pilot holes/penetrations. Faulty installations in activity room and staff lounge with excessive gaps and sagging. Facility failed to produce records of acceptance testing for newly installed doors.
No corrective report for 2023 annual sprinkler inspection deficiencies; only partial annual inspection performed. No corrective reports available for 15 new deficiencies discovered.
Unprotected/open penetrations found in ceilings and corridor walls; no plans identified fire-resistance ratings. Facility failed to provide fire-resistance-rated construction inventory or documentation of annual inspections.
Unable to produce corrective report for 10/15/23 hood suppression inspection; system noted as not wired to fire alarm system.
Unable to provide documentation that deficiencies in Rm. 226 horn strobe noted in Aug. 2023 have been corrected.
Facility failed to maintain records of inspection, testing, and maintenance for smoke alarms (no inventory, age, or status).
Facility failed to maintain records of inspection, testing, and maintenance for carbon monoxide alarms.
Drill records fail to indicate transmission of fire alarm signal; no documentation that system was placed in test mode to show compliance.
Storage found blocking access to sprinkler system in the kitchen riser room.
Unable to provide reports showing that two semi-annual kitchen hood cleanings were performed in the past 12 months.
Multiple unprotected/open penetrations in ceilings and walls; no fire-resistance rating plans; no inventory of fire-rated assemblies; no annual fire-resistant construction inspection documentation.
Unable to provide record showing that fire doors have been annually inspected, tested and repaired in the past 12 months.
Unable to provide documentation showing that all automatic and fusible link fire/smoke damper inspection and testing has been performed in the past four years.
Unable to provide documentation of smoke alarm testing/maintenance in the past 12 months or verification of replacement for units over 10 years old.
Multiple doors failed to self-close/latch; doors have open pilot holes; doors are sagging; general maintenance issues.
Missing required fire sprinkler system inspection reports (quarterly, annual, 3-year full flow, 5-year, backflow); bent sprinkler head found by room 227.
Unable to provide documentation of annual fire alarm system servicing in the past 12 months.
Facility could not provide documentation that fire drills were conducted quarterly for all three shifts in the past 12 months.
Unable to provide reports showing two semi-annual kitchen hood suppression system servicings in the past 12 months.
Unable to provide documentation of monthly carbon monoxide alarm inspection in the past 12 months.
Unmounted fire extinguisher found on the floor in the electrical/generator transfer switch room.
Multiple exit signs throughout the facility had defective/burnt out bulbs.
Jan 21, 2025Enforcement$500.00Report
Letter serves as formal notice of a $500.00 civil fine for an uncorrected deficiency previously noted on September 30, 2024.
The facility failed to correct violations from three previous State Fire Marshal inspections, putting 74 residents at risk.
Jan 15, 2025Investigation
This document is a cover letter confirming that the deficiency identified in report #45063 has been corrected as of 01/15/2025.
The facility previously failed to ensure staff were properly trained and oriented to perform job duties; follow-up inspection found this deficiency to be corrected.
Oct 28, 2024Inspection
This document is a cover letter confirming that deficiencies cited in previous compliance determinations (46599 and 49396) were corrected as of 10/28/2024.; Plan of Correction compliance date: 8/23/2024. Signed by Lici Paquette, Executive Director.
The Department completed a follow-up inspection and found no deficiencies; previous deficiency regarding TB testing for staff was corrected.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit pegasusseniorliving.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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