Assisted Living · Puyallup, WA
123 4th Ave Nw, Puyallup, WA 98371
About this listing
Catalog updated Aug 4, 2026. Current services and availability are unconfirmed.
Monthly cost
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Availability
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Reported capacity: 120 residents. This is not the number of openings.
Contact information →Care & support
Usually offers housing and help with everyday tasks, such as bathing and dressing.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Payment details are not confirmed in our records. Ask about private pay, insurance, and assistance programs.
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Public Google reviews reflect mixed experiences. Compare recent comments, ask how concerns are addressed, and visit to see whether the care meets your family’s needs. Online feedback is one perspective, not a clinical assessment.
The Rivers at Puyallup presents a polarized experience, with some families praising the friendly staff and home-like atmosphere, while others report significant concerns regarding management, staff turnover, and financial transparency. Critical issues include reports of missing personal belongings, inconsistent daily care, and difficulty obtaining promised refunds after a resident's departure. Families should carefully weigh the positive community culture against recurring complaints about administrative responsiveness and staffing stability.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
Feedback is sharply divided between praise for individual caregivers and frustration with management and high turnover.
Multiple families report being ignored by management when seeking refunds or addressing care concerns.
Multiple reviewers specifically mention the facility is clean and well-maintained.
Reviews generally describe the food as delicious or acceptable, though it is not a primary focus of feedback.
Reviewers frequently highlight a wide variety of activities including bingo, puzzles, and gardening.
Families report concerns regarding understaffing and lack of oversight in the memory care wing.
Reviewers express frustration with billing practices and difficulty recovering deposits or final refunds.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
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Distribution · 37 analyzed
This facility actively engages with reviewer feedback.
Key Review Excerpts
“The single star is to honor the caregivers who are doing the hard work of caring for residents with little support from management. Memory care is understaffed, employees are receiving low wages, turn over and unfilled leadership positions, questionable accounting practices left us no choice but to find a better home for my mom.”
“The staff are all very professional & friendly, the facility was very clean and well maintained, and when we were invited down to let my father visit and tour the facility he felt very welcome.”
Source: WA Dept. of Social & Health Services
The document states that all violations noted during previous related inspection(s) have been corrected.
This document covers two compliance determinations: 61914 (completed 07/01/2025) and 58309 (completed 04/21/2025). The facility was found to have no deficiencies during the 07/01/2025 follow-up.
Deficiencies for this regulation were corrected.
This is an uncorrected and recurring deficiency previously cited on January 21, 2025, and September 30, 2024. A $1,000.00 civil fine was imposed.
Failure to maintain compliance with the State Fire Marshal’s codes for long-term care facilities, placing 81 residents and staff at risk in the event of a fire.
Initial inspection on 2025-03-03 resulted in 'Disapproved' due to a grease fire investigation and lack of cleaning documentation. Follow-up inspection on 2025-04-08 confirmed all previous violations have been corrected.
Unable to produce documentation showing that cooking equipment has received annual professional cleaning.
Excessive grease accumulation and scorch marks observed on, within, and below the cooking surfaces of the range, griddle, and backsplashes.
Facility status is Disapproved across multiple re-inspections ranging from 2024 through 2025.; Approval Status: Disapproved. Next inspection scheduled on or after 03/18/2024.
Multiple resident room fire doors failed to self-close and latch when tested.
Facility failed to maintain records of inspection, testing, and maintenance for carbon monoxide alarms.
Unable to provide documentation that deficiencies in Rm. 226 horn strobe noted in Aug. 2023 have been corrected.
Multiple fire doors/frames have open pilot holes/penetrations. Faulty installations in activity room and staff lounge with excessive gaps and sagging. Facility failed to produce records of acceptance testing for newly installed doors.
Multiple unprotected/open penetrations in ceilings and walls; no fire-resistance rating plans; no inventory of fire-rated assemblies; no annual fire-resistant construction inspection documentation.
Unprotected/open penetrations found in ceilings and corridor walls; no plans identified fire-resistance ratings. Facility failed to provide fire-resistance-rated construction inventory or documentation of annual inspections.
Drill records fail to indicate transmission of fire alarm signal; no documentation that system was placed in test mode to show compliance.
Unable to provide documentation of smoke alarm testing/maintenance in the past 12 months or verification of replacement for units over 10 years old.
Unable to provide documentation of monthly carbon monoxide alarm inspection in the past 12 months.
Unable to provide record showing that fire doors have been annually inspected, tested and repaired in the past 12 months.
Unable to provide documentation showing that all automatic and fusible link fire/smoke damper inspection and testing has been performed in the past four years.
Facility failed to maintain records of inspection, testing, and maintenance for smoke alarms (no inventory, age, or status).
Unable to provide reports showing two semi-annual kitchen hood suppression system servicings in the past 12 months.
Missing required fire sprinkler system inspection reports (quarterly, annual, 3-year full flow, 5-year, backflow); bent sprinkler head found by room 227.
Unable to provide reports showing that two semi-annual kitchen hood cleanings were performed in the past 12 months.
Unable to produce corrective report for 10/15/23 hood suppression inspection; system noted as not wired to fire alarm system.
Multiple exit signs throughout the facility had defective/burnt out bulbs.
Unmounted fire extinguisher found on the floor in the electrical/generator transfer switch room.
Multiple doors failed to self-close/latch; doors have open pilot holes; doors are sagging; general maintenance issues.
Storage found blocking access to sprinkler system in the kitchen riser room.
Unable to provide documentation of annual fire alarm system servicing in the past 12 months.
Facility could not provide documentation that fire drills were conducted quarterly for all three shifts in the past 12 months.
No corrective report for 2023 annual sprinkler inspection deficiencies; only partial annual inspection performed. No corrective reports available for 15 new deficiencies discovered.
Letter serves as formal notice of a $500.00 civil fine for an uncorrected deficiency previously noted on September 30, 2024.
The facility failed to correct violations from three previous State Fire Marshal inspections, putting 74 residents at risk.
This document is a cover letter confirming that the deficiency identified in report #45063 has been corrected as of 01/15/2025.
The facility previously failed to ensure staff were properly trained and oriented to perform job duties; follow-up inspection found this deficiency to be corrected.
This document is a cover letter confirming that deficiencies cited in previous compliance determinations (46599 and 49396) were corrected as of 10/28/2024.; Plan of Correction compliance date: 8/23/2024. Signed by Lici Paquette, Executive Director.
The Department completed a follow-up inspection and found no deficiencies; previous deficiency regarding TB testing for staff was corrected.
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with WA Dept. of Social & Health Services.
Google Maps
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Google Reviews
35 reviews from families & visitors
Official Website
Visit pegasusseniorliving.com
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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