The Ridge an Encore Community
Families consistently rate this highly — reviewers highlight compassionate and dedicated care staff. Schedule a visit to confirm the fit.
based on 29 Google reviews
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What this means for your family
The Ridge has a strong reputation for its specialized memory care programming and engaging activities, which remain a highlight for many families. However, given the recent concerns regarding management changes and potential staffing shifts, we recommend asking specifically about current staff-to-resident ratios and how the new management company oversees daily care compared to previous years.
Google Reviews
Google Reviews
29 reviews on Google“The Ridge is a dedicated memory care facility that has historically received high praise for its compassionate staff and engaging activities. However, recent reviews from late 2023 and 2024 express significant concern regarding a change in management, with some families alleging that new leadership prioritizes financial goals over resident care quality.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated care staff
- Engaging and thoughtful resident activities
- Clean and welcoming facility environment
- Responsive management and nursing communication
Concerns
- Declining quality of care under new management (Aidan Health Services) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed how much management values feedback from the community; how do you currently use resident and family input to shape the care provided here?
- 2Since the facility is such a cozy, intimate size, how do you ensure every resident gets personalized attention during their daily routines?
- 3We've heard great things about the resident activities; could you walk us through some of the more engaging or thoughtful programs planned for this month?
- 4How does the nursing team communicate with families regarding any changes in a resident's health or daily needs?
- 5With the recent transitions in management, what specific steps have been taken to maintain the high standard of compassionate care the staff is known for?
- 6How is the facility maintained to ensure the environment stays as clean and welcoming as it appears today?
Personalized based on this facility's data
Key Review Excerpts
“The activities director is amazing and continually looks for new and exciting things to do with the residents to engage them and make them feel important.”
“The Ridge is in my opinion the benchmark for excellence. From the Executive Director to the...”
“The staff has gone out of their way to reach out and keep us informed. When we visit or call, we are always treated kindly and have all our questions answered by the nursing staff.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Aug 14, 2025Fire
Original inspection on 05/08/2025 was marked Disapproved. Follow-up inspection on 08/14/2025 confirmed all violations were corrected and status is now Approved.
Facility failed to provide documentation showing fire drills are being conducted once per shift per quarter for the last 12 months.
Facility failed to provide documentation showing annual inspection of fire-resistance-rated construction (fire wall inspection).
Missing documentation for fire department connection 5-year hydrostatic test, missing escutcheon ring at front entrance overhang, and loaded sprinkler head at front entrance overhang.
Facility failed to provide documentation showing testing and maintenance of carbon monoxide alarms.
Facility failed to provide documentation showing annual 1.5 hour test for exit signs and emergency lights.
Facility failed to provide documentation showing annual inspection of fire doors.
Failed to maintain exit signs #1 and #2; not illuminated and do not turn on when tested.
Facility failed to provide documentation showing monthly 30-second test for exit signs and emergency lights.
May 8, 2025Fire
Inspection conducted by the Office of the State Fire Marshal. The facility implemented a fire watch voluntarily during the period the alarm system could not dial out.
Facility was upgrading phone lines and fire alarm system phone lines were updated by mistake. The fire alarm system was operational but would not dial out to the monitoring company. Facility implemented a fire watch until the system was back to normal status. There was no fire, no sprinkler activation, no evacuations, and no injuries.
Nov 18, 2024Inspection
Follow-up inspection on 02/19/2025 confirmed that the deficiencies listed were corrected.
Facility failed to ensure 2 of 6 sampled staff received required 70-hour Long Term Care training prior to providing care.
Facility failed to conduct a department Washington state name and date of birth background check for 1 of 6 sampled staff.
Facility failed to ensure 2 of 6 sampled staff were trained within 120 days of hire.
Facility failed to ensure 2 of 6 sampled staff had an initial TB skin test within 3 days of employment.
May 2, 2024Investigation
The complaint investigation included allegations of untrained staff, insufficient staffing, and disrespectful staff. No evidence was found to support the allegation of staff disrespecting residents.
Personnel records showed two former and one current staff member did not have current CPR/First Aid cards.
Jul 19, 2023Fire
An inspection on 05/24/2023 resulted in a 'Disapproved' status. A follow-up inspection on 07/19/2023 confirmed that all violations had been corrected.
Failed to provide documentation for quarterly sprinkler system inspections.
K extinguisher in kitchen not maintained; no annual inspection conducted.
Failed to provide documentation for fire department connection five-year hydrostatic test.
Failed to provide documentation for annual 1.5 hour power test for exit signs and emergency lighting.
Smoke detector by room B6 was less than 3 feet from a vent.
Failed to provide documentation for annual servicing of generator.
Electrical panel in kitchen was blocked by various items.
Failed to provide documentation showing sensitivity testing for the fire alarm system.
—FireCleanReport
No violations were observed during this inspection.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit encorecommunities.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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