Northwoods Lodge
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 62 Google reviews

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What this means for your family
Northwoods Lodge offers a highly capable rehabilitation team that has helped many patients regain independence. However, families must be vigilant; multiple reports of communication failures and medical oversight issues suggest you should be highly involved in your loved one's daily care and medication management.
Google Reviews
Google Reviews
62 reviews on Google“Northwoods Lodge receives polarized feedback, with many families praising the rehabilitation therapy team and specific nursing staff for their compassionate care. However, significant concerns exist regarding medical oversight, communication lapses, and inconsistent food quality. Families should be aware that while many report excellent recovery experiences, others have cited serious lapses in patient safety and administrative responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Compassionate and attentive floor nursing staff
- Clean and well-maintained facility environment
- Helpful front desk and administrative support
Concerns
- Poor communication and lack of responsiveness from management (mentioned by 4 reviewers)
- Inconsistent or poor quality of food service (mentioned by 4 reviewers)
- Serious medical errors or failure to recognize critical symptoms (mentioned by 3 reviewers)
- Understaffing leading to delayed response times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 65 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that input to improve communication between your management team and families?
- 2Given the high praise for your therapy department, how do you integrate those specialists with the nursing staff to ensure a consistent plan of care?
- 3What specific protocols are in place to ensure that clinical staff are alerted quickly if a resident shows signs of a sudden change in health status?
- 4I understand that dining is an area you are looking to improve; could you walk me through how you gather resident feedback to adjust the menu and service quality?
- 5With 57 residents, how do you ensure that staff are consistently available to assist with call lights and daily needs throughout the entire shift?
- 6What kind of daily social or recreational activities do you offer to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff in A wing were exceptional, especially Derek and all the nurses”
“The rehabilitation center staff is amazing. Even when my mom didn't want to do what she needed to. The staff got her to.”
“I gave 1 star for the excellent floor staff. I am sorry to say that was the only quality thing about my stay. The only good part of my time there was the CNAS and staff on my wing. They were caring, empathetic and extremely helpful.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Northwoods Lodge has concerning patterns of recurring deficiencies across multiple surveys, with families filing complaints that triggered inspections regarding accident prevention, abuse response protocols, and treatment quality. The facility struggles with persistent issues in care planning, treatment delivery, and safety systems maintenance, with the same problems appearing repeatedly from 2022 through 2025. While all deficiencies show correction dates, the recurring nature suggests systemic challenges in maintaining consistent standards.
Mar 16, 2026Routine9
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jun 25, 2025Complaint1
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Jan 13, 2025Routine21
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Sep 27, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Mar 28, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 12, 2024Routine8
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Federal Penalties
Fine
Jan 13, 2025
$51,942
Ownership & Operations
Who Operates This Facility
Northwoods Lodge
for profit
Chain Affiliation
Sante
5 facilities nationwide
Chain avg rating: 4.4/5 · Rank 5 of 5 (Worst)
Ownership & Management
Owners
Sp Silverdale LLC
Owner · Organization
Munch Tooke, LLC
Owner (parent company) · Organization
Sante Holdings LLC
Owner (parent company) · Organization
Sp Re Silverdale LLC
Owner (parent company) · Organization
Halverson, Melissa
Owner (parent company)
Hansen, Charles
Owner (parent company)
Munch, Michael
Owner (parent company)
Tooke, Arthur
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit encorecommunities.com
Medicare data downloads
Original nursing home datasets
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