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Nursing HomeMedicaid Top Rated

Northwoods Lodge

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.

2321 Schold Place Northwest, Silverdale, WA 9838357 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 62 Google reviews

5
4
3
2
1
Northwoods Lodge Nursing Home in Silverdale, WA — Street View
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What this means for your family

Northwoods Lodge offers a highly capable rehabilitation team that has helped many patients regain independence. However, families must be vigilant; multiple reports of communication failures and medical oversight issues suggest you should be highly involved in your loved one's daily care and medication management.

Google Reviews

Google Reviews

62 reviews on Google
Northwoods Lodge receives polarized feedback, with many families praising the rehabilitation therapy team and specific nursing staff for their compassionate care. However, significant concerns exist regarding medical oversight, communication lapses, and inconsistent food quality. Families should be aware that while many report excellent recovery experiences, others have cited serious lapses in patient safety and administrative responsiveness.

Quality Themes

Tap a score for details
Food3.0Staff7.0Clean9.0ActivitiesN/AMeds2.0MemoryN/AComms3.0Value4.0

Strengths

  • Highly effective physical and occupational therapy teams
  • Compassionate and attentive floor nursing staff
  • Clean and well-maintained facility environment
  • Helpful front desk and administrative support

Concerns

  • Poor communication and lack of responsiveness from management (mentioned by 4 reviewers)
  • Inconsistent or poor quality of food service (mentioned by 4 reviewers)
  • Serious medical errors or failure to recognize critical symptoms (mentioned by 3 reviewers)
  • Understaffing leading to delayed response times (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(5)'20(2)'22(4)'24(13)'26(19)

Distribution · 65 analyzed

5
42
4
7
3
2
2
0
1
14

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that input to improve communication between your management team and families?
  • 2Given the high praise for your therapy department, how do you integrate those specialists with the nursing staff to ensure a consistent plan of care?
  • 3What specific protocols are in place to ensure that clinical staff are alerted quickly if a resident shows signs of a sudden change in health status?
  • 4I understand that dining is an area you are looking to improve; could you walk me through how you gather resident feedback to adjust the menu and service quality?
  • 5With 57 residents, how do you ensure that staff are consistently available to assist with call lights and daily needs throughout the entire shift?
  • 6What kind of daily social or recreational activities do you offer to help residents stay engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

The staff in A wing were exceptional, especially Derek and all the nurses

Family member · 2025★★★★★

The rehabilitation center staff is amazing. Even when my mom didn't want to do what she needed to. The staff got her to.

Family member · 2026★★★★★

I gave 1 star for the excellent floor staff. I am sorry to say that was the only quality thing about my stay. The only good part of my time there was the CNAS and staff on my wing. They were caring, empathetic and extremely helpful.

Rehab patient · 2024★★★★★
Source: 62 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.31hrs
OK
Registered nurses for medical care
Total Nursing
5.77hrs
OK
All nurses + aides combined
Staff Turnover
46%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating
4/ 5
Better Than Avg

3

measures

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.6%
Better than Avg
Here
94.6%
US
81.8%
WA
87.8%
Kitsap
85.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility90.0%
Better than Avg
Here
90.0%
US
79.8%
WA
82.0%
Kitsap
82.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
WA
1.3%
Kitsap
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
1penalties
Near state avg (17.1)
5 complaint-triggered
$51,942 in fines

Northwoods Lodge has concerning patterns of recurring deficiencies across multiple surveys, with families filing complaints that triggered inspections regarding accident prevention, abuse response protocols, and treatment quality. The facility struggles with persistent issues in care planning, treatment delivery, and safety systems maintenance, with the same problems appearing repeatedly from 2022 through 2025. While all deficiencies show correction dates, the recurring nature suggests systemic challenges in maintaining consistent standards.

Mar 16, 2026Routine
9
0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Jun 25, 2025Complaint
1
0825Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

Jan 13, 2025Routine
21
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0694Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Sep 27, 2024Complaint
2
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Mar 28, 2024Complaint
1
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jan 12, 2024Routine
8
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0694Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Federal Penalties

Fine

Jan 13, 2025

$51,942

Ownership & Operations

Who Operates This Facility

Owner / Operator

Northwoods Lodge

Organization Type

for profit

Chain Affiliation

Chain Name

Sante

Chain Size

5 facilities nationwide

Chain avg rating: 4.4/5 · Rank 5 of 5 (Worst)

Ownership & Management

Owners

Sp Silverdale LLC

Owner · Organization

100%

Munch Tooke, LLC

Owner (parent company) · Organization

Sante Holdings LLC

Owner (parent company) · Organization

Sp Re Silverdale LLC

Owner (parent company) · Organization

Halverson, Melissa

Owner (parent company)

Hansen, Charles

Owner (parent company)

Munch, Michael

Owner (parent company)

Tooke, Arthur

Owner (parent company)

Key personnel

Schaefer, JacobOfficer / DirectorHansen, CharlesManagerMunch, MichaelManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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