The Regency Skilled Nursing and Therapy
Strong Medicare quality ratings; families often praise highly skilled and encouraging rehabilitation therapy team. Still worth an in-person visit.
based on 101 Google reviews

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What this means for your family
This facility has a highly regarded therapy department that many families credit for successful recoveries. However, given the recurring reports of medication errors and inconsistent staffing on weekends, we strongly advise families to maintain a daily presence, especially during the first week, to ensure care plans are followed and medications are administered correctly.
Google Reviews
Google Reviews
101 reviews on Google“The Regency Skilled Nursing and Therapy receives highly polarized feedback, with many families praising the dedicated therapy team and specific nursing staff for compassionate care during recovery. However, a significant number of reviewers report serious concerns regarding inconsistent staffing, poor communication, and instances of neglect or unprofessional behavior by certain employees. Potential families should be aware that while many have positive experiences, there is a recurring pattern of complaints regarding responsiveness and quality of care during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and encouraging rehabilitation therapy team
- Many dedicated, compassionate individual nurses and CNAs
- Clean and well-maintained facility environment
- Effective post-surgery recovery support
Concerns
- Understaffing leading to slow response times and neglect (mentioned by 9 reviewers)
- Unprofessional or rude behavior by specific staff members (mentioned by 6 reviewers)
- Medication management errors or unauthorized administration (mentioned by 3 reviewers)
- Poor communication from administration regarding care plans (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 105 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the rehabilitation team; can you tell us more about how the therapists work with residents to encourage progress?
- 2How does the nursing team ensure that medication is administered accurately and that any changes in a resident's prescription are communicated clearly to the family?
- 3What specific steps does the administration take to ensure that staff response times remain quick, especially during busier shifts?
- 4How do you ensure that the care plan is updated and that the family is kept in the loop regarding any changes in a resident's health or daily needs?
- 5What kind of daily activities or social events are organized to keep the residents engaged and connected with one another?
- 6In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Regency went above and beyond to make my moms short stay a vacation instead of a dr ordered nightmare.”
“The staff are all amazing and incredibly friendly I would give them 10 stars if I could.”
“I found the staff to be very attentive and thoughtful to my needs. I enjoyed the food, which was made in-house and was tasty.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring fire safety and building maintenance issues appearing across multiple surveys from 2023-2024, with persistent problems in smoke detection systems, fire doors, and electrical systems. Families have filed complaints leading to citations for infection control, food safety, and care quality issues. While all deficiencies show correction dates, the pattern of repeated fire safety violations and complaint-driven investigations regarding basic care standards suggests ongoing operational challenges that warrant careful consideration during your visit.
May 1, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 1, 2025Routine2
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jan 5, 2024Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 30, 2023Complaint2
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 8, 2023Routine15
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Ownership & Operations
Who Operates This Facility
The Regency Skilled Nursing and Therapy
for profit
Chain Affiliation
Bridges Health
34 facilities nationwide
Chain avg rating: 3.6/5 · Rank 3 of 33 (Best)
Ownership & Management
Owners
Bridges Employee Stock Ownership Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
101 reviews from families & visitors
Official Website
Visit theregencyok.com
Medicare data downloads
Original nursing home datasets
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