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Nursing HomeMedicaid Top Rated

The Regency Skilled Nursing and Therapy

Strong Medicare quality ratings; families often praise highly skilled and encouraging rehabilitation therapy team. Still worth an in-person visit.

1610 North Bryan Avenue, Shawnee, OK 74804110 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 101 Google reviews

The Regency Skilled Nursing and Therapy Nursing Home in Shawnee, OK — Street View
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What this means for your family

This facility has a highly regarded therapy department that many families credit for successful recoveries. However, given the recurring reports of medication errors and inconsistent staffing on weekends, we strongly advise families to maintain a daily presence, especially during the first week, to ensure care plans are followed and medications are administered correctly.

Google Reviews

Google Reviews

101 reviews on Google
The Regency Skilled Nursing and Therapy receives highly polarized feedback, with many families praising the dedicated therapy team and specific nursing staff for compassionate care during recovery. However, a significant number of reviewers report serious concerns regarding inconsistent staffing, poor communication, and instances of neglect or unprofessional behavior by certain employees. Potential families should be aware that while many have positive experiences, there is a recurring pattern of complaints regarding responsiveness and quality of care during off-hours.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean8.0ActivitiesN/AMeds3.0MemoryN/AComms4.0ValueN/A

Strengths

  • Highly skilled and encouraging rehabilitation therapy team
  • Many dedicated, compassionate individual nurses and CNAs
  • Clean and well-maintained facility environment
  • Effective post-surgery recovery support

Concerns

  • Understaffing leading to slow response times and neglect (mentioned by 9 reviewers)
  • Unprofessional or rude behavior by specific staff members (mentioned by 6 reviewers)
  • Medication management errors or unauthorized administration (mentioned by 3 reviewers)
  • Poor communication from administration regarding care plans (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'17(3)'19(2)'21(9)'23(6)'25(31)'26(9)

Distribution · 105 analyzed

5
64
4
8
3
0
2
3
1
30

How They Respond to Reviews

10%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the rehabilitation team; can you tell us more about how the therapists work with residents to encourage progress?
  • 2How does the nursing team ensure that medication is administered accurately and that any changes in a resident's prescription are communicated clearly to the family?
  • 3What specific steps does the administration take to ensure that staff response times remain quick, especially during busier shifts?
  • 4How do you ensure that the care plan is updated and that the family is kept in the loop regarding any changes in a resident's health or daily needs?
  • 5What kind of daily activities or social events are organized to keep the residents engaged and connected with one another?
  • 6In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating with doctors?

Personalized based on this facility's data


Key Review Excerpts

The staff at Regency went above and beyond to make my moms short stay a vacation instead of a dr ordered nightmare.

Rehab patient's family · 2024★★★★★

The staff are all amazing and incredibly friendly I would give them 10 stars if I could.

Rehab patient's family · 2025★★☆☆☆

I found the staff to be very attentive and thoughtful to my needs. I enjoyed the food, which was made in-house and was tasty.

Rehab patient · 2025★★★★★
Source: 101 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.28hrs
37%
Registered nurses for medical care
Total Nursing
3.66hrs
89%
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

14

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility4.1%
Better than Avg
Here
4.1%
US
19.5%
OK
25.4%
Pottawatomie
22.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
OK
3.3%
Pottawatomie
2.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
OK
90.6%
Pottawatomie
99.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.1%
Better than Avg
Here
7.1%
US
14.4%
OK
13.8%
Pottawatomie
15.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
OK
94.6%
Pottawatomie
97.5%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
5.3%
OK
3.4%
Pottawatomie
4.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.6%
Better than Avg
Here
96.6%
US
79.7%
OK
74.1%
Pottawatomie
70.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.9%
Better than Avg
Here
98.9%
US
81.8%
OK
75.0%
Pottawatomie
92.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.7%
Better than Avg
Here
1.7%
US
1.6%
OK
1.8%
Pottawatomie
3.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
Well below state avg (7.2)
3 complaint-triggered

This facility has recurring fire safety and building maintenance issues appearing across multiple surveys from 2023-2024, with persistent problems in smoke detection systems, fire doors, and electrical systems. Families have filed complaints leading to citations for infection control, food safety, and care quality issues. While all deficiencies show correction dates, the pattern of repeated fire safety violations and complaint-driven investigations regarding basic care standards suggests ongoing operational challenges that warrant careful consideration during your visit.

May 1, 2025Complaint
1
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 1, 2025Routine
2
0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Jan 5, 2024Routine
7
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Aug 30, 2023Complaint
2
0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Feb 8, 2023Routine
15
0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0324Minimal · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Regency Skilled Nursing and Therapy

Organization Type

for profit

Chain Affiliation

Chain Name

Bridges Health

Chain Size

34 facilities nationwide

Chain avg rating: 3.6/5 · Rank 3 of 33 (Best)

Ownership & Management

Owners

Bridges Employee Stock Ownership Trust

Owner (parent company) · Organization

100%

Key personnel

Deroin, KristyW-2 Managing EmployeeCoble, WilliamOfficer / DirectorBridges Esop, INCManagerCoble, WilliamManager
Source: Medicare provider data

Contact

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References & Resources

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