Heritage Skilled Nursing and Therapy
Strong Medicare quality ratings; families often praise attentive and caring nursing staff. Still worth an in-person visit.
based on 32 Google reviews
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What this means for your family
This facility shows a high degree of variability in care quality. While some families report excellent experiences with therapy and nursing, the recurring reports of neglect and medication management issues are critical red flags. We strongly advise you to conduct an unannounced visit, specifically checking for staffing ratios on weekends and evenings, and to speak directly with current residents if possible.
Google Reviews
Google Reviews
32 reviews on Google“Heritage Skilled Nursing and Therapy receives highly polarized feedback, with some residents and families praising the attentive staff and clean environment, while others report severe neglect and unprofessional conduct. Critical allegations include medication mismanagement, failure to provide necessary medical care, and poor communication regarding discharge and visitation. Prospective families should be aware of the stark contrast between positive experiences and reports of systemic understaffing and administrative failures.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring nursing staff
- Clean and well-maintained facility
- Effective physical therapy services
- Friendly and welcoming atmosphere
Concerns
- Chronic understaffing leading to neglect (mentioned by 5 reviewers)
- Poor management and unprofessional administration (mentioned by 4 reviewers)
- Medication management and medical neglect (mentioned by 3 reviewers)
- Unpleasant odors and cleanliness issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With a capacity of 100 residents, how does your current staffing model ensure that each resident receives consistent, timely attention throughout the day and night?
- 2I noticed some feedback regarding medication management; could you walk me through your current process for ensuring medications are administered accurately and on time?
- 3How does your administration team handle communication with family members when concerns or changes in a resident's health status arise?
- 4Given the importance of a clean living environment, what is your daily protocol for maintaining hygiene and managing odors in resident rooms and common areas?
- 5I see you have a dedicated physical therapy program; how do you integrate these therapy goals into the resident's daily routine outside of formal sessions?
- 6In the event of a medical emergency, what is your facility's specific protocol for stabilizing a resident and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“The staff is friendly & attentive. The meals are awesome & flexible. Physical therapy is working with my mom and getting her moving.”
“My mother who has dementia has been at Heritage since March 21, 2020. I have been very pleased with the staff which I have worked with as well as the administration.”
“My grandma also believes that they were taking her pain pills and giving her sleeping pills. There were so many problems so please think twice before sending a loved one here”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Skilled Nursing shows a concerning pattern of recurring fire safety violations across all three surveys, with deficiencies in sprinkler systems, smoke barriers, and fire doors appearing repeatedly and not staying corrected. The facility also has ongoing issues with care planning, resident care quality, and infection control practices. Two families have filed complaints that triggered inspections, highlighting problems with environmental safety and mobility care, though all identified deficiencies show correction dates.
Mar 27, 2025Routine12
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Nov 16, 2023Routine12
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 16, 2023Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nov 17, 2022Routine17
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Ownership & Operations
Who Operates This Facility
Heritage Skilled Nursing and Therapy
for profit
Chain Affiliation
Bridges Health
34 facilities nationwide
Chain avg rating: 3.6/5 · Rank 15 of 33
Ownership & Management
Owners
Bridges Employee Stock Ownership Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit heritagesnt.com
Medicare data downloads
Original nursing home datasets
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