Shawnee Care Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 25 Google reviews
Watch Shawnee Care Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (23 vs median 6.0)
- High staff turnover (57%)
- High RN turnover (60%)
Bottom 25% in OK · Critically understaffed (RN) · Worst in BGM ESTATE chain · $22,393 in fines
What this means for your family
Given the consistent reports of neglect and hygiene concerns, we strongly advise families to conduct unannounced visits at different times of the day, especially on weekends. While some families report positive interactions, the recurring themes of poor communication and failure to follow medical instructions suggest a high level of risk for residents requiring consistent, high-quality care.
Google Reviews
Google Reviews
25 reviews on Google“Shawnee Care Center receives deeply concerning feedback regarding neglect, poor hygiene, and inadequate staffing levels. While a few families report positive experiences with staff kindness, the majority of recent reviews describe a facility struggling with basic care, including failure to manage pain medication, hygiene, and medical follow-through.”
Quality Themes
Tap a score for detailsStrengths
- Select staff members provide compassionate care
- Some families report personalized attention for loved ones
- Occasional proactive medical intervention
Concerns
- Facility cleanliness and hygiene issues (mentioned by 4 reviewers)
- Staff neglect and lack of responsiveness to patient needs (mentioned by 6 reviewers)
- Inadequate medication management and pain control (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about some of your individual staff members; how do you ensure that same level of compassionate, personalized attention is consistent across all shifts?
- 2What specific protocols do you have in place to ensure medication administration and pain management are handled with 100% accuracy?
- 3Could you walk me through your daily cleaning and sanitation schedule to help me understand how you maintain a high standard of hygiene in the resident rooms?
- 4How does the nursing team communicate important medical updates or changes in condition to family members to ensure we are always in the loop?
- 5What kind of daily activities or social engagement programs do you offer to keep residents active and connected with one another?
- 6In the event of a medical emergency during the night, what is the immediate process for notifying both the medical team and the family?
Personalized based on this facility's data
Key Review Excerpts
“The facility was dirty, short handed, and therefore the care they gave him was inexcusable. He was not being cared for and his bedding smelled.”
“Memory and Alzheimer care here is lacking. The residents are truly on their own, and from time to time depending on who is working will things get done—but it’s never a guarantee.”
“My mom had a surgery scheduled for today but it had to be rescheduled due to the nursing home not following pre op instructions. Now we will be in the hospital for Christmas and they could care less.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
9
measures
6
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about this facility, triggering 23 deficiencies across recent inspections. The most recurring problems involve medication management, nursing staffing adequacy, and meal service quality. Recent 2024-2025 complaints included issues with pain management, staffing shortages, and medication errors. While all deficiencies show correction dates, the pattern of repeated complaints about core care areas suggests ongoing operational challenges that families should carefully evaluate during visits.
Aug 13, 2025Complaint1
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
May 15, 2025Complaint4
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Jul 10, 2024Routine19
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Jul 10, 2024Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Jun 26, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Mar 7, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Federal Penalties
Fine
May 15, 2025
$22,393
Payment Denial
Jun 26, 2024
4-day denial
Ownership & Operations
Who Operates This Facility
Shawnee Care Center
for profit
Chain Affiliation
Bgm Estate
15 facilities nationwide
Chain avg rating: 2.4/5 · Rank 15 of 15 (Worst)
Ownership & Management
Owners
Bgm Estate LLC
Owner · Organization
Gilbert F. Green Trust
Owner · Organization
Philip M. Green Revocable Trust
Owner · Organization
Mitchell, Kelly
Owner
Mitchell, Kelly
Owner (parent company)
Mitchell, Marcinda
Owner (parent company)
Mitchell, Robert
Owner (parent company)
Tabor, Angela
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit shawneecare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Shawnee Colonial Estates Nursing Home
< 1 miNursing Home · Shawnee, OK
The Regency Skilled Nursing and Therapy
2.6 miNursing Home · Shawnee, OK
The Golden Rule Home
4.6 miNursing Home · Shawnee, OK
Heritage Skilled Nursing and Therapy
7.1 miNursing Home · Tecumseh, OK
Meeker Nursing Center
10.4 miNursing Home · Meeker, OK