The Redwoods, a Community of Seniors
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 18 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (16 vs median 13.0)
Bottom 25% in CA · $133,365 in fines
What this means for your family
The Redwoods offers a beautiful environment with excellent social programming and a long history of resident satisfaction. However, families with residents managing complex medical conditions, such as congestive heart failure, should perform rigorous due diligence regarding the clinical competency of the nursing and dietary staff.
Google Reviews
Google Reviews
18 reviews on Google“Families can expect a beautiful, modern facility with high-quality amenities and engaging social activities for long-term residents. However, while many praise the long-term community atmosphere, there are serious concerns regarding the clinical competence of nursing staff in managing specific medical conditions like CHF.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, modern facilities and private rooms
- Engaging activities and interest groups
- Welcoming and friendly community atmosphere
- High-quality long-term residential experience
Concerns
- Clinical incompetence in nursing/dietary staff regarding specific medical needs
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1The facility looks beautiful and modern; could you tell me more about how the private rooms are set up for resident comfort?
- 2We've heard wonderful things about the community atmosphere here; what kind of interest groups or social activities are currently available for residents?
- 3How does the nursing team manage specific medical needs or complex dietary requirements to ensure every resident's clinical care is precise?
- 4In the event of a medical emergency during the night, what is the protocol for getting immediate assistance for a resident?
- 5I noticed the facility is very engaged with the community; how does the management team typically address and work through feedback or concerns raised by families?
- 6With a smaller, intimate community of 58 residents, how do you ensure that staffing levels remain consistent and attentive during busy shifts?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother is very happy here, the facilities are beautiful and they offer many engaging activities, interest groups, and support groups.”
“The head RN, charge RN and dietician did not know what CHF was and kept pushing po fluids on him. As an ICU RN I spent a long time educating them about CHF and why it was important to limit his fluids.”
“My mom has been at The Redwoods for almost 18 years! She and our family absolute LOVE it...even through the challenges of Covid.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
7
measures
6
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about this facility over the years, with recent issues in 2024-2025 including concerns about accident prevention, abuse reporting, and infection control. The most recurring problems involve safety hazards and accident prevention, medication management issues, and fire safety violations. While the facility has corrected all identified deficiencies, the pattern of repeat issues across multiple surveys—particularly with safety and medication oversight—suggests ongoing operational challenges that warrant careful evaluation during a visit.
Aug 19, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jul 29, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 23, 2025Complaint2
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Jul 12, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 12, 2024Routine15
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Sep 27, 2023Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Jul 12, 2024
$54,421
Payment Denial
Jul 12, 2024
14-day denial
Fine
Sep 27, 2023
$48,633
Fine
May 25, 2023
$30,311
Ownership & Operations
Who Operates This Facility
The Redwoods, a Community of Seniors
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit theredwoods.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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