Nursing HomeMedicaid Investigative

San Rafael Healthcare & Wellness Center, Lp

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1601 5th Avenue, San Rafael, CA 94901|54 beds|Licensed & Active

1/5

Medicare

Inspection

Quality

Staffing

Google rating

4.1/5

based on 34 Google reviews

(415) 456-7170 Directions Website

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4/ 10

moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Low overall rating (2/5 stars)
Above-median deficiencies (29 vs median 13.0)
High RN turnover (75%)

Below average in CA · Below recommended RN staffing · $8,278 in fines

Source: Medicare data

What this means for your family

This facility is an excellent choice for patients needing intensive physical or occupational therapy, as the rehab staff receives exceptional praise. However, families should closely monitor responsiveness to call lights and ensure clear communication channels are established with the nursing staff.

Google Reviews

34 reviews on Google

“Families seeking rehabilitation services will find highly praise for the dedicated PT and OT teams, which are noted for helping patients regain mobility. While many reviewers highlight a clean and warm environment, some families have reported significant difficulties with communication and instances of staff being unresponsive to patient needs.”

Quality Themes

Strengths

Excellent physical and occupational therapy
Clean and well-maintained facility
Compassionate and professional clinical staff
Welcoming and warm atmosphere

Concerns

Difficulty obtaining information from staff
Staff unresponsiveness to call lights (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 36 analyzed

How They Respond to Reviews

13%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how those are integrated into a resident's weekly routine?
2With the facility being a cozy size of 54 residents, how do you ensure that every resident's call light is answered promptly and that no one feels overlooked?
3What is the best way for our family to stay in regular contact with the clinical team to ensure we are always up-to-date on our loved one's care?
4How does the nursing staff handle medical emergencies or sudden changes in health during the overnight hours?
5What kind of social activities or group outings are available to help residents stay engaged and connected with each other?
6We noticed the facility is very well-maintained and clean; what are your protocols for ensuring the resident's private room stays just as comfortable?

Personalized based on this facility's data

Key Review Excerpts

“My 90 year old mother entered the San Rafael Healthcare & Wellness Center with extremely limited mobility due to spinal fractures resulting from a fall. We found the entire staff at SRH&W to be responsive, kind and compassionate care providers which we so appreciated. We are particularly grateful to Mark and the OT/PT staff who worked tirelessly and patiently to help mom regain her strength and basic mobility during her stay at the facility which enabled her to be discharged to Assisted Living”

Rehab patient's family · 2025★★★★★

“The staff at San Rafael Healthcare and Wellness Center was dedicated and talented. The PT and OT staff was excellent. They were punctual, extremely knowledgeable and very patient in my rehab. I always felt I was being helped by professionals who cared.”

Rehab patient · 2024★★★★☆

“After suffering a major stroke, and a month in the hospital I moved my father to San Rafael Healthcare & Wellness Center. The care he receives there has exceeded my expectations! The facility is always clean, and they care for their patients with respect and dignity.”

Long-term resident's family · 2020★★★★★

Source: 34 Google reviews

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility32.9%

Worse than Avg

Here

32.9%

19.4%

10.7%

Marin

14.9%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility23.9%

Worse than Avg

Here

23.9%

14.4%

10.4%

Marin

14.5%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility5.9%

Better than Avg

Here

5.9%

15.5%

11.7%

Marin

15.6%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility19.5%

Worse than Avg

Here

19.5%

15.3%

10.5%

Marin

12.3%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility91.8%

Worse than Avg

Here

91.8%

95.5%

98.2%

Marin

97.8%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.4%

Better than Avg

Here

99.4%

93.4%

98.6%

Marin

99.0%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

81.8%

94.2%

Marin

95.5%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility84.5%

Mixed vs Avgs

Here

84.5%

79.8%

93.2%

Marin

93.3%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility2.8%

Worse than Avg

Here

2.8%

1.6%

1.5%

Marin

0.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

23deficiencies

2penalties

Above state avg (15.4)

19 complaint-triggered

$8,278 in fines

This facility has faced persistent safety and care problems with 86 deficiencies across 17 surveys and 23 complaint-triggered violations from concerned families. Recurring issues include infection control, safety hazards, medication management, and protecting residents from abuse and neglect. While the facility has corrected deficiencies when cited, the pattern of repeated violations in critical care areas suggests ongoing operational challenges that prospective families should carefully consider.

Dec 23, 2025Complaint1 finding

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jul 18, 2025Complaint1 finding

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jun 3, 2025Complaint3 findings

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 7, 2025Complaint1 finding

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Apr 23, 2025Complaint2 findings

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Apr 10, 2025Complaint1 finding

0552Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

Federal Penalties

Fine

Mar 20, 2025

$8,278

Payment Denial

Mar 20, 2025

6-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

San Rafael Healthcare & Wellness Center, Lp

Organization Type

for profit

Chain Affiliation

Chain Name

Corporate Interface Services

Chain Size

41 facilities nationwide

Ownership & Management

Key personnel

Corporate Interface Services LLCManagerRockport Administrative Services, LLCManagerDhugga, GurpreetManagerWhite, CharlesManagerSan Rafael Wellness Gp LLCGeneral Partnership Interest

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(415) 456-7170

sanrafaelhc.com

1601 5th Avenue

San Rafael, CA 94901

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

34 reviews from families & visitors

Official Website

Visit sanrafaelhc.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Aldersly

1.1 mi

Continuing Care · San Rafael, CA

★4.6(25)137 beds

Cogir of San Rafael

1.4 mi

Assisted Living · San Rafael, CA

★4.3(19)70 beds

Roses Resthome

1.8 mi

Assisted Living · San Rafael, CA

★3.0(2)8 beds