Strong Medicare quality ratings; public reviewers often praise beautiful and modern facility. Still worth an in-person visit.
based on 111 Google reviews

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Ventana by Buckner has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: beautiful and modern facility and friendly and compassionate long-term staff. Review the component ratings and current source records before deciding.
Ventana by Buckner is highly regarded by many long-term residents for its beautiful, modern facility and friendly atmosphere. However, families should be extremely cautious regarding the skilled nursing and rehabilitation services, as multiple reviewers reported serious concerns regarding medication errors, hygiene neglect, and inadequate staffing levels.
Quality Themes
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Concerns
Rating Trends
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Distribution · 140 analyzed
The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific staff members mentioned. For negative reviews, they maintain a professional tone, avoid defensiveness, and consistently offer direct follow-up from leadership.
Personalized based on this facility's data
Key Review Excerpts
“My 6+ years at Ventana have been exceptional in every way. I wouldn't live anywhere else.”
“My great grandmother was at Ventana for rehab after a hip fracture and she had the best experience. The nurses were caring and the aides were so attentive to her.”
“They neglected my mom everyday. She was supposed to have a diaper change every 2 hours, but they left her in a dirty diaper for several hours everyday.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
5
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents who got a urinary tract infection
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaints leading to 9 deficiencies, with recurring issues in care planning and assessments, infection control, and safety systems. The facility has struggled with properly assessing residents' needs, developing adequate care plans, and maintaining infection prevention protocols, with problems appearing across multiple surveys from 2022 to 2024, though all deficiencies show correction dates.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Buckner Retirement Services, INC
nonprofit
BUCKNER RETIREMENT SERVICES, INC
HANNAH STEELE
Buckner Retirement Services
5 facilities nationwide
Chain avg rating: 3.8/5 · Rank 1 of 5 (Highest rating)
Owners
Buckner Senior Living
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
111 reviews from families & visitors
Official Website
Visit ventanabybuckner.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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