The Pavilion at Sunny Hills
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 421 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (32 vs median 13.0)
Below average in CA · Critically understaffed (RN) · Above recommended total nurse staffing · No penalties on record
What this means for your family
This facility is an excellent choice for rehabilitation, particularly due to their highly praised physical and occupational therapy teams. However, families should closely monitor medication schedules and communication during the admission process, as some reviewers have noted delays in these areas.
Google Reviews
Google Reviews
421 reviews on Google“The Pavilion at Sunny Hills is highly regarded by many families for its compassionate nursing staff and effective physical and occupational therapy programs. While many reviewers praise the cleanliness and professional care, some families have reported serious concerns regarding medication delays, inconsistent staffing levels, and difficulties with communication during admissions.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Welcoming and professional administration
Concerns
- Delays in medication administration and response to call lights (mentioned by 4 reviewers)
- Inconsistent staffing levels and nursing shortages (mentioned by 3 reviewers)
- Difficulties with communication and reaching staff via phone (mentioned by 2 reviewers)
- Limited or difficult parking availability (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 213 analyzed
How They Respond to Reviews
The administrator uses a highly personalized approach for positive reviews but adopts a combative and argumentative tone when addressing negative feedback. He frequently shifts blame to insurance companies, regulations, or the reviewers themselves when faced with criticism.
Questions for Your Tour
- 1I've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of care remains consistent during shift changes?
- 2With the high volume of residents here, what specific protocols are in place to ensure call lights are answered promptly and medication is administered on a strict schedule?
- 3How does the facility manage staffing levels during busy periods to ensure every resident gets the attention they need?
- 4What is the best way for family members to stay in regular contact with the nursing team if we have questions about a loved one's care?
- 5Could you tell us more about the physical and occupational therapy programs available and how they are integrated into a resident's daily routine?
- 6What kind of social activities or group outings are organized to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“There are moments in life when a family meets someone who changes everything. For our family, that person was, Elena. She treated my father the way every family hopes their loved one will be treated, with gentleness, respect, attentiveness, and genuine love.”
“The therapy team has also made a huge difference for us. The physical, occupational, and speech therapists have been patient, encouraging, and deeply dedicated to my father’s recovery after his stroke.”
“I was transferred from Kasier today to The Pavilion in Fullerton. When I arrived My bed was not ready. I asked if they had a pure wick to pee because I can’t bridge with my body for a diaper or bed pan. They said they don’t know what to do.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Pavilion at Sunny Hills has a concerning pattern of repeated deficiencies and multiple family-initiated complaints across medication management, nursing care quality, and food safety. While all 99 deficiencies across 14 surveys show provider correction dates, serious issues persist including medication errors, inadequate treatment care, abuse protection failures, and food handling problems. Families have filed 17 complaint-triggered reports, indicating ongoing resident and family concerns about care standards that warrant careful consideration before placement.
Mar 26, 2026Complaint3
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Feb 18, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 30, 2026Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Dec 8, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 10, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 28, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
The Pavilion at Sunny Hills
for profit
Chain Affiliation
Pursue Health
7 facilities nationwide
Chain avg rating: 2.2/5 · Rank 4 of 6
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
421 reviews from families & visitors
Official Website
Visit sunnyhillshc.com
Medicare data downloads
Original nursing home datasets
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