Terrace View Care Center
Strong Medicare quality ratings; families often praise excellent rehabilitation and physical therapy. Still worth an in-person visit.
based on 54 Google reviews

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What this means for your family
This facility is an excellent choice for patients needing intensive rehabilitation or post-surgical recovery, as the therapy teams are highly rated. However, if your loved one has complex medication schedules, you should proactively verify the nursing protocols and follow up frequently to ensure all needs are being met.
Google Reviews
Google Reviews
54 reviews on Google“Families can expect high-quality rehabilitation services and a physically impressive, clean facility that many describe as hotel-like. While the therapy and nursing teams receive frequent praise for their compassion, some families have reported serious concerns regarding medication delays, communication lapses, and hygiene issues during discharge.”
Quality Themes
Tap a score for detailsStrengths
- Excellent rehabilitation and physical therapy
- Clean and modern, hotel-like environment
- Compassionate and attentive nursing staff
- Professional and helpful administration
Concerns
- Inconsistent communication and failure to return calls (mentioned by 3 reviewers)
- Issues with hygiene and patient care during discharge (mentioned by 2 reviewers)
- Medication management and nursing responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 52 analyzed
How They Respond to Reviews
The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific family members mentioned. They consistently use positive reviews to invite future business or facility visits.
Questions for Your Tour
- 1It's wonderful to see such a clean and modern environment here; what kind of daily activities or social outings do you organize to keep residents engaged?
- 2How does the nursing team approach medication management to ensure everything is administered accurately and on schedule?
- 3What is the best way for family members to stay in regular contact with the care team if we have questions about our loved one's progress?
- 4In the event of a medical emergency during the night, what are the specific protocols for notifying the family and coordinating care?
- 5We've heard great things about your rehabilitation and physical therapy programs; can you tell us more about how a resident transitions into those services?
- 6How does the administration ensure that the high standard of care and hygiene is maintained consistently, especially during the discharge process?
Personalized based on this facility's data
Key Review Excerpts
“The doctors at UCI suggested to put my grandmother in hospice after a fall and as a family, we thought it was not time yet so they suggested for her to go to a rehab facility. There were so many to choose from but Thank God we chose this place.”
“We toured this place while my mom was at St. Jude, first impression is impressive, it smells and looks like a hotel.”
“My dad came out of their way worse than when he first went. He was able to eat and walk when you went in. When he came out he was not eating much, he wasn't able to walk easily, and he sent him with a dirty depends diaper.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering 8 deficiencies, including serious concerns about abuse prevention and proper response to violations. The facility shows recurring problems with medication management, care planning, and infection control across multiple surveys from 2023-2025. While all deficiencies have correction dates, the pattern of repeated issues in core care areas and family complaints about safety suggest significant ongoing challenges with care quality and resident protection.
Feb 23, 2026Routine22
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Feb 23, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Oct 29, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 9, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 27, 2025Routine10
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Dec 19, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Ownership & Operations
Who Operates This Facility
Terrace View Care Center
for profit
Chain Affiliation
Nahs
12 facilities nationwide
Chain avg rating: 4.0/5 · Rank 5 of 12 (Best)
Ownership & Management
Owners
Nahs Holding INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit terraceviewcare.com
Medicare data downloads
Original nursing home datasets
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