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Nursing HomeMedicaid

Terrace View Care Center

Strong Medicare quality ratings; families often praise excellent rehabilitation and physical therapy. Still worth an in-person visit.

201 East Bastanchury, Fullerton, CA 9283559 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 54 Google reviews

5
4
3
2
1
Terrace View Care Center Nursing Home in Fullerton, CA — Street View
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What this means for your family

This facility is an excellent choice for patients needing intensive rehabilitation or post-surgical recovery, as the therapy teams are highly rated. However, if your loved one has complex medication schedules, you should proactively verify the nursing protocols and follow up frequently to ensure all needs are being met.

Google Reviews

Google Reviews

54 reviews on Google
Families can expect high-quality rehabilitation services and a physically impressive, clean facility that many describe as hotel-like. While the therapy and nursing teams receive frequent praise for their compassion, some families have reported serious concerns regarding medication delays, communication lapses, and hygiene issues during discharge.

Quality Themes

Tap a score for details
Food8.0Staff9.0Clean9.0Activities7.0Meds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Excellent rehabilitation and physical therapy
  • Clean and modern, hotel-like environment
  • Compassionate and attentive nursing staff
  • Professional and helpful administration

Concerns

  • Inconsistent communication and failure to return calls (mentioned by 3 reviewers)
  • Issues with hygiene and patient care during discharge (mentioned by 2 reviewers)
  • Medication management and nursing responsiveness (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'15(2)'18(3)'20(1)'22(4)'24(7)'26(1)

Distribution · 52 analyzed

5
34
4
4
3
1
2
1
1
12

How They Respond to Reviews

33%response rate
Good

The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific family members mentioned. They consistently use positive reviews to invite future business or facility visits.

Questions for Your Tour

  • 1It's wonderful to see such a clean and modern environment here; what kind of daily activities or social outings do you organize to keep residents engaged?
  • 2How does the nursing team approach medication management to ensure everything is administered accurately and on schedule?
  • 3What is the best way for family members to stay in regular contact with the care team if we have questions about our loved one's progress?
  • 4In the event of a medical emergency during the night, what are the specific protocols for notifying the family and coordinating care?
  • 5We've heard great things about your rehabilitation and physical therapy programs; can you tell us more about how a resident transitions into those services?
  • 6How does the administration ensure that the high standard of care and hygiene is maintained consistently, especially during the discharge process?

Personalized based on this facility's data


Key Review Excerpts

The doctors at UCI suggested to put my grandmother in hospice after a fall and as a family, we thought it was not time yet so they suggested for her to go to a rehab facility. There were so many to choose from but Thank God we chose this place.

Rehab patient's family · 2025★★★★★

We toured this place while my mom was at St. Jude, first impression is impressive, it smells and looks like a hotel.

Long-term resident's family · 2025★★★★★

My dad came out of their way worse than when he first went. He was able to eat and walk when you went in. When he came out he was not eating much, he wasn't able to walk easily, and he sent him with a dirty depends diaper.

Rehab patient's family · 2023☆☆☆☆
Source: 54 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.71hrs
94%
Registered nurses for medical care
Total Nursing
4.88hrs
OK
All nurses + aides combined
Staff Turnover
22%
Lower is better (< 30% = good)
RN Turnover
14%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility1.8%
Better than Avg
Here
1.8%
US
15.5%
CA
11.7%
Orange
9.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility10.9%
Mixed vs Avgs
Here
10.9%
US
19.4%
CA
10.7%
Orange
9.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.1%
Better than Avg
Here
7.1%
US
15.3%
CA
10.5%
Orange
9.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Orange
98.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.4%
Better than Avg
Here
9.4%
US
14.4%
CA
10.4%
Orange
9.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
CA
98.2%
Orange
99.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.0%
Better than Avg
Here
98.0%
US
79.8%
CA
93.2%
Orange
94.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
CA
94.2%
Orange
95.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
1.6%
CA
1.5%
Orange
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

26deficiencies
Well above state avg (15.4)
9 complaint-triggered

Families have filed complaints triggering 8 deficiencies, including serious concerns about abuse prevention and proper response to violations. The facility shows recurring problems with medication management, care planning, and infection control across multiple surveys from 2023-2025. While all deficiencies have correction dates, the pattern of repeated issues in core care areas and family complaints about safety suggest significant ongoing challenges with care quality and resident protection.

Feb 23, 2026Routine
22
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0909Potential for harm · PatternCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Feb 23, 2026Complaint
1
0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Oct 29, 2025Complaint
2
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Oct 9, 2025Complaint
3
0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Feb 27, 2025Routine
10
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0838Potential for harm · IsolatedCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0883Minimal · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Dec 19, 2024Complaint
3
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Terrace View Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Nahs

Chain Size

12 facilities nationwide

Chain avg rating: 4.0/5 · Rank 5 of 12 (Best)

Ownership & Management

Owners

Nahs Holding INC

Owner (parent company) · Organization

100%

Key personnel

Dahl, BrendenW-2 Managing EmployeeDahl, BrendenOfficer / DirectorEllis-Sherinian, JamesOfficer / DirectorJergensen, JeremyOfficer / DirectorDahl, BrendenOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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