Greenfield Care Center of Fullerton, LLC
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 24 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate nursing staff and its ability to provide culturally appropriate care, particularly for Korean-speaking families. However, families should be vigilant about safety protocols and supervision, as there has been a documented instance of a resident wandering off-site.
Google Reviews
Google Reviews
24 reviews on Google“Families can expect a highly compassionate nursing staff, with several reviewers specifically praising the kindness of the nurses and administrators. While many praise the clean environment and availability of Korean-speaking staff, there is a critical concern regarding a serious safety incident involving a resident wandering into a road.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facilities
- Availability of Korean-speaking staff
- Professional and helpful administration
Concerns
- Serious resident safety/wandering incident
- Language barriers between aides and residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
The owner provides highly personalized and empathetic responses to detailed reviews, often acknowledging specific family members or staff. For low-rated reviews without text, they proactively offer a direct phone number and a specific contact person to resolve issues.
Questions for Your Tour
- 1I noticed your administration is very responsive to feedback; how do you typically involve families in the care planning process?
- 2With your high staffing rating, how do you ensure that the nursing team stays closely connected to each resident's specific daily needs?
- 3Since you have Korean-speaking staff available, what steps do you take to ensure there are no communication gaps between aides and residents who may have language barriers?
- 4What specific protocols are in place to ensure resident safety and prevent wandering within the facility?
- 5How does the facility handle medical emergencies or sudden changes in a resident's health during the night?
- 6What kind of daily activities or social events are organized to keep the residents engaged and active in the community?
Personalized based on this facility's data
Key Review Excerpts
“어머님이 돌아가시기 전 잠시 지내시던 곳 입니다. 어머님때문에 드나들면서 만나고 친해진 간호원들의 넘ode 사랑과 케어를 느끼게 되었습니다. 음식도 한식으로 나와서 어머님이 잘 드셨고, 무엇보다도 친부모처럼 자주 들여다 봐주시고 모든것을 신경써 챙겨주신 모든 간호사분들과 직원들게 감사하다는 말씀을 드리고 싶습니다.”
“My dad entered green field convalescent home when he no longer could ambulate and was cared for about 2 1/2 years. I also would like to express my gratitude as whenever I visited, the staff were kind and attentive to my father’s need.”
“The facilities' inside out is very clean and make visitors (mostly families of patients, I presume) feel happy and assured their parents are well cared by the Center.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues across multiple care areas, with families filing complaints that triggered inspections. The most persistent problems involve medication management (including high error rates), infection control, and food safety, appearing across all three surveys from 2021-2025. While all deficiencies show correction dates, the pattern of repeated violations in critical areas like medication safety and infection prevention suggests ongoing operational challenges that families should discuss during visits.
Sep 11, 2025Routine12
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Sep 11, 2025Complaint1
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Sep 6, 2024Routine13
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Sep 6, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 29, 2021Routine12
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Ownership & Operations
Who Operates This Facility
Greenfield Care Center of Fullerton, LLC
for profit
Chain Affiliation
Eva Care Group
9 facilities nationwide
Chain avg rating: 3.3/5 · Rank 2 of 8 (Best)
Ownership & Management
Owners
Chen, Jenq
Owner
Chen, Tze-Yun
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit gccfullerton.com
Medicare data downloads
Original nursing home datasets
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