The Orchards Post-Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 164 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (22 vs median 13.0)
Bottom 25% in CA · Below recommended RN staffing · Worst in LINKS HEALTHCARE GROUP chain · $9,223 in fines
What this means for your family
This facility is an excellent choice for patients focused on intensive physical rehabilitation, as the therapy team is frequently cited as top-tier. However, families must remain highly vigilant regarding medication schedules and hygiene, as multiple reviewers have reported issues with delayed pain relief and cleanliness.
Google Reviews
Google Reviews
164 reviews on Google“The Orchards Post-Acute is highly regarded by many for its exceptional physical therapy department and a nursing staff that many families describe as compassionate and attentive. However, several reviewers have raised serious concerns regarding medication timing, hygiene issues like bed bugs or cleanliness, and instances of staff being unresponsive to pain management needs.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehab services
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Engaging activities and social programs
Concerns
- Delays in medication administration and pain management (mentioned by 5 reviewers)
- Issues with facility cleanliness and hygiene (e.g., bed bugs, soiled linens) (mentioned by 4 reviewers)
- Unprofessional or rude communication from staff/administration (mentioned by 4 reviewers)
- Loss or mismanagement of patient belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 167 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently mention specific staff members and details from the reviews. While they use some professional templates for negative feedback, they maintain an empathetic and warm tone.
Questions for Your Tour
- 1We've heard great things about your physical therapy and rehab programs; could you tell us more about how those services are integrated into a resident's daily routine?
- 2What specific protocols do you have in place to ensure medication is administered accurately and on a strict schedule?
- 3How does the nursing team manage pain management and ensure that residents' comfort is prioritized around the clock?
- 4Could you describe your process for maintaining high standards of cleanliness, particularly regarding linens and common area hygiene?
- 5What steps does the administration take to ensure staff communication remains professional and that family members are kept informed?
- 6How do you handle the tracking and security of residents' personal belongings to prevent any loss or mismanagement?
Personalized based on this facility's data
Key Review Excerpts
“The Therapy here is the best in the Valley! I've been at other skilled nursing facilities and by far The Orchards have the best Therapist!”
“My mother was there for a couple weeks and the staff was amazing. She improved immensely with the help of therapy”
“My grandma brought bed bugs home from this place, came to check on her at 8am and she obviously had not been changed throughout the night as she was soaked in urine all the way up to her pillow.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Orchards Post-Acute shows concerning patterns with 121 deficiencies over 30 surveys, including 34 family-filed complaints about serious issues. Recurring problems span resident rights violations, medication management failures, and environmental safety concerns. Recent surveys continue finding deficiencies in infection control, nursing staff adequacy, and resident care quality, suggesting persistent operational challenges. While all violations show correction dates, the pattern of repeated problems across the same care areas indicates ongoing systemic issues families should carefully consider.
Mar 19, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 5, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Apr 29, 2025Complaint2
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Mar 25, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Mar 13, 2025Routine26
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jan 16, 2025Complaint1
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Federal Penalties
Fine
Dec 11, 2024
$9,223
Ownership & Operations
Who Operates This Facility
The Orchards Post-Acute
for profit
Chain Affiliation
Links Healthcare Group
31 facilities nationwide
Chain avg rating: 2.8/5 · Rank 27 of 31 (Worst)
Ownership & Management
Owners
Clawson, Scott
Owner (parent company)
Earl, Steven
Owner (parent company)
Rodriguez, Curtis
Owner (parent company)
Sanofsky, Jack
Owner (parent company)
Tilford, Toby
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
164 reviews from families & visitors
Official Website
Visit theorchards.net
Medicare data downloads
Original nursing home datasets
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