San Joaquin Nursing Center and Rehabilitation Cent
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 132 Google reviews
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What this means for your family
This facility offers an excellent rehabilitation program and a highly engaging activities department that can greatly improve a resident's quality of life. However, families must be extremely vigilant regarding medication management and response times to call lights, as multiple reports indicate significant lapses in basic care and hygiene.
Google Reviews
Google Reviews
132 reviews on Google“Families considering this facility will find a stark divide in experiences: many praise the exceptional rehabilitation therapy team and the engaging activities department. However, there are serious, recurring allegations regarding medication errors, neglectful care, and slow response times to call lights. While some recent reviews mention recent renovations and improved cleanliness, others report significant issues with hygiene and staff professionalism.”
Quality Themes
Tap a score for detailsStrengths
- Outstanding rehabilitation and physical therapy team
- Engaging and creative activities program
- Friendly and compassionate certain CNAs and nurses
- Recent facility renovations and improvements
Concerns
- Medication administration errors or delays (mentioned by 5 reviewers)
- Slow response to call lights and patient needs (mentioned by 4 reviewers)
- Unsanitary conditions and poor hygiene (mentioned by 4 reviewers)
- Staffing shortages and lack of responsiveness on weekends (mentioned by 2 reviewers)
- Neglect regarding basic hygiene (soiled diapers/bathing) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 141 analyzed
How They Respond to Reviews
The owner uses highly repetitive, templated responses. While they attempt to personalize some negative reviews by including the administrator's name and contact information, the core messaging remains a copy-paste approach to invite further discussion.
Questions for Your Tour
- 1We've heard wonderful things about your rehabilitation and physical therapy team; could you tell us more about how they work with residents to regain their strength?
- 2With the recent renovations to the facility, what specific improvements have been made to the resident living areas and dining spaces?
- 3How does the nursing team ensure that medications are administered accurately and on schedule, especially during shift changes?
- 4What is the protocol for responding to call lights during the night or on weekends to ensure residents aren't left waiting?
- 5Could you describe the daily activity calendar and how you keep residents engaged with creative programs?
- 6What specific steps are being taken to maintain high standards of cleanliness and personal hygiene for all residents?
Personalized based on this facility's data
Key Review Excerpts
“The rehab department works very hard to accomodate the therapy needs of the patient. ... its very strength lies on its manpower, particularly their Rehab team because I have never seen people so dedicated to help their patients get better and go home.”
“My grandma loves this place she is always so excited for the activities Amen does. She does such an amazing job putting all the arts and crafts together that its all my grandma talks about.”
“My sister is in pain and her call light has been on for 57 mins.. What's going to this facility? Why the lack of patient care?”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
San Joaquin Nursing Center has faced persistent complaints from families that prompted 36 investigations, revealing ongoing issues with wound care, care planning, and resident rights. The facility shows repeated problems with pressure ulcer prevention, proper treatment delivery, and respecting resident dignity across multiple years. While all violations have correction dates, the pattern of recurring deficiencies in basic care areas and high complaint volume suggests systemic challenges that families should carefully consider.
Mar 12, 2026Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 15, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 27, 2025Complaint1
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Aug 18, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Jul 11, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 23, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Federal Penalties
Fine
Jun 23, 2025
$47,242
Ownership & Operations
Who Operates This Facility
San Joaquin Nursing Center and Rehabilitation Cent
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 167 of 260
Ownership & Management
Owners
Providence Group Wine Country LLC
Owner · Organization
Providence Group Nh, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
132 reviews from families & visitors
Official Website
Visit sanjoaquinnrc.com
Medicare data downloads
Original nursing home datasets
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