Valley Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 48 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (16 vs median 13.0)
Bottom 25% in CA · Critically understaffed (RN) · $68,399 in fines
What this means for your family
While some recent visitors report a positive change under new ownership, the facility has a history of severe allegations including medical neglect and pest infestations. If you choose this facility, you must proactively monitor your loved one's medical charts and check the cleanliness of their room personally.
Google Reviews
Google Reviews
48 reviews on Google“Families should exercise extreme caution, as recent reviews present a starkly divided picture of the facility. While some residents' families praise a recent turnaround under new management with attentive nursing and improved cleanliness, several other reviewers report severe issues including neglect, poor hygiene, and a lack of professional oversight.”
Quality Themes
Tap a score for detailsStrengths
- Attentive morning shift nursing and CNAs
- Improved cleanliness under new management
- Friendly and helpful kitchen staff
- Engaging activities department
Concerns
- Staff attitude and lack of professionalism (mentioned by 4 reviewers)
- Issues with facility cleanliness and pests (mentioned by 3 reviewers)
- Inadequate monitoring of medical needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard great things about the morning nursing team and the kitchen staff; how do you ensure that level of care and friendliness continues throughout the entire day and night shifts?
- 2With the recent changes in management, what specific steps have been taken to maintain the improved cleanliness of the resident rooms and common areas?
- 3How does the nursing team monitor changes in a resident's medical needs or medications to ensure nothing is overlooked?
- 4What is the process for communicating important health updates or changes in condition to family members to ensure we are always in the loop?
- 5The activities department sounds very engaging; could you tell us more about the types of programs available to keep residents socially active?
- 6How does the facility handle unexpected medical emergencies or changes in care needs during the late-night or weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“I thought that i could trust this place to take and care of my uncle , but i was wrong they let him wait to long they were supposed to check his blood monthly to make sure his liver enzymes were normal they did not and he ended up in the hospital where he died”
“New management has really turned things around. Wonderful & clean workspace. Activities department is the best in Bakersfield. Residents are treated like family.”
“My nana was a patient of theirs, and we had to rehome her due to the HUGE rat infestation. That started since the middle of last year.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has serious ongoing problems with 109 deficiencies across 23 surveys, including multiple family complaints triggering investigations. The most persistent issues involve care planning and resident assessments, medication management, and infection control programs. Two recent serious deficiencies remain uncorrected from January 2026, including problems with care planning and bathroom call systems. Given the pattern of repeated violations in critical care areas and unresolved safety concerns, families should carefully consider other options.
Jan 29, 2026Routine22
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Jan 29, 2026Complaint3
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Sep 11, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 2, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jul 1, 2025Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jun 3, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Federal Penalties
Fine
Jan 29, 2026
$48,515
Fine
Mar 28, 2024
$59,660
Fine
Aug 14, 2023
$2,447
Fine
Aug 7, 2023
$2,098
Fine
Jul 17, 2023
$4,194
Ownership & Operations
Who Operates This Facility
Valley Healthcare Center
for profit
Ownership & Management
Owners
Javier, Julita
Owner
Javier, Pepito
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit hcai.ca.gov
Medicare data downloads
Original nursing home datasets
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