The Oaks Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 6 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 3)
Bottom 25% in SC · Critically understaffed (RN) · Worst in PACS GROUP chain · $122,296 in fines
What this means for your family
Given the extreme disparity in reviews, families should conduct an unannounced tour to personally inspect for cleanliness and observe staff-to-resident ratios. Be particularly vigilant regarding case management discussions and ensure you have a clear understanding of the discharge planning process to avoid potential insurance-related disputes.
Google Reviews
Google Reviews
6 reviews on Google“The Oaks Post Acute receives highly polarized feedback, with some families praising the staff and activities while others report severe neglect and facility maintenance issues. Critical concerns include allegations of pest infestations, poor food quality, and potential insurance fraud regarding the duration of patient stays.”
Quality Themes
Tap a score for detailsStrengths
- Engaging patient activities
- Compassionate nursing staff for some residents
Concerns
- Severe understaffing leading to inadequate care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that staffing levels are a primary focus for your team; what specific steps are you taking to ensure consistent, high-quality care for residents throughout the day and night?
- 2Given the recent feedback regarding the dining experience, could you walk me through how you are working to improve the quality and variety of the meals served?
- 3I see that you are active in responding to family feedback online; how do you incorporate that direct input into your daily operations and care planning?
- 4With the current CMS health inspection ratings, what specific quality improvement initiatives are currently underway to address these findings and enhance the environment for residents?
- 5I’ve heard positive things about your activity program; could you tell me more about how you keep residents engaged and what a typical social calendar looks like for someone with my family member's interests?
- 6How do you ensure clear and proactive communication with families regarding changes in a resident's health status or care plan?
Personalized based on this facility's data
Key Review Excerpts
“My mom was admitted here for an extensive amount of time due to falls and other health concerns. She was cared for and really loved the staff here. The activities here are the absolute best!”
“This establishment is in a deplorable state. The facility is infested with bedbugs and roaches, and the staff is severely understaffed.”
“So called “case management “ kept my family members way over short term to eat up her medical insurance.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with six complaint-triggered inspections from families reporting problems, indicating ongoing issues with resident care and safety. The most recurring problems involve care planning and assessment, medication management, and resident rights violations including failure to notify families of important changes. While most deficiencies appear corrected, the frequency of family complaints and repeat issues with medication labeling across multiple years suggest persistent care quality challenges that warrant careful consideration during any visit.
Jan 13, 2026Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 13, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jun 24, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Mar 10, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 5, 2024Routine5
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jun 14, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Federal Penalties
Fine
Nov 5, 2024
$13,627
Fine
Feb 20, 2024
$4,938
Fine
Feb 12, 2024
$4,938
Fine
Jan 22, 2024
$14,814
Fine
Jan 8, 2024
$4,938
Fine
Jan 2, 2024
$4,587
Fine
Dec 11, 2023
$13,762
Fine
Nov 20, 2023
$4,587
Fine
Nov 13, 2023
$4,587
Fine
Oct 23, 2023
$13,762
Fine
Aug 21, 2023
$4,587
Fine
Aug 14, 2023
$4,587
Fine
Aug 7, 2023
$4,587
Fine
Jul 17, 2023
$13,409
Ownership & Operations
Who Operates This Facility
The Oaks Post Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 232 of 260 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit theoakspa.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.