Jolley Acres Healthcare Center
Strong Medicare quality ratings; families often praise historically compassionate nursing staff. Still worth an in-person visit.
based on 13 Google reviews
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What this means for your family
While the facility previously held a strong reputation for rehabilitation, recent reports of poor hygiene and inadequate supervision are significant red flags. We strongly recommend conducting an unannounced visit to observe the current environment and asking management specifically how they have addressed recent concerns regarding resident safety and fall prevention.
Google Reviews
Google Reviews
13 reviews on Google“Jolley Acres Healthcare Center presents a stark contrast between historical praise for its rehabilitation services and recent, highly concerning reports regarding resident safety and facility environment. While some families previously lauded the compassionate staff, recent visitors have reported a strong odor, unprofessional staff behavior, and serious lapses in fall prevention protocols.”
Quality Themes
Tap a score for detailsStrengths
- Historically compassionate nursing staff
- Effective rehabilitation therapy services
Concerns
- Inadequate supervision leading to resident falls (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that rehabilitation therapy is a noted strength here, how do you tailor those programs to help residents maintain their independence?
- 2I noticed the staffing rating is currently lower; what specific steps is the facility taking to ensure residents receive consistent supervision and support throughout the day?
- 3Some families have expressed concerns regarding resident safety and fall prevention; could you walk me through your specific protocols for monitoring residents who are at a higher risk of falling?
- 4How does your team approach communication with families, especially when it comes to providing regular updates on a loved one’s health and daily well-being?
- 5I see that cleanliness has been a point of feedback; what is your current daily routine for housekeeping and maintaining the environment in resident rooms and common areas?
- 6What does a typical day look like for residents in terms of social engagement and activities, and how do you encourage participation?
Personalized based on this facility's data
Key Review Excerpts
“My father stayed at Jolley Acres for a few weeks while recovering and regaining strength. He fell and broke his hip and the next day his sister fell and broke her hip too. I find it really suspicious and ridiculous that 2 elderly people with memory issues weren’t being monitored more thoroughly.”
“I stopped by here for an unannounced tour. My very first impression was the staff was rude and unwilling to help me. There was a very large gathering of staff right near me. The building had a strong stench. I heard a staff member yelling at a resident to get away from the door.”
“Awesome staff and the Rehabilitation center is the BEST. My mother has received the most compassionate care and I could not be happier with the way she has been treated.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Jolley Acres Healthcare Center shows a manageable inspection record with 6 deficiencies across 3 surveys, all corrected by the facility. The most recurring issue involves resident rights violations, appearing in two separate surveys (2021 and 2022). Other deficiencies included infection control, medication labeling, dietary planning, and specialized dialysis care. No complaints were filed by families, and the facility has addressed each identified problem with documented correction dates.
Sep 4, 2025Routine1
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Sep 19, 2024Routine2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 25, 2022Routine1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Ownership & Operations
Who Operates This Facility
Jolley Acres Healthcare Center
for profit
Chain Affiliation
Fundamental Healthcare
68 facilities nationwide
Chain avg rating: 2.4/5 · Rank 9 of 68
Ownership & Management
Owners
Palmetto Health Care LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit jolleyacreshealthcarecenter.com
Medicare data downloads
Original nursing home datasets
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