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Nursing HomeMedicaid

The Oaks-Brevard

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

300 Morris Road, Brevard, NC 28712110 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 41 Google reviews

5
4
3
2
1
The Oaks-Brevard Nursing Home in Brevard, NC — Street View
Street View

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What this means for your family

The Oaks-Brevard is highly regarded for its compassionate nursing care and effective physical therapy, making it a strong contender for rehab. However, families should be aware of reported lapses in administrative communication and medical appointment coordination; we recommend establishing a clear point of contact upon admission to mitigate these risks.

Google Reviews

Google Reviews

41 reviews on Google
The Oaks-Brevard receives polarized feedback, with many families praising the compassionate, attentive nursing staff and high-quality physical therapy. However, significant concerns persist regarding administrative communication, inconsistent staffing levels, and occasional lapses in patient care, particularly regarding medical appointments and dietary needs.

Quality Themes

Tap a score for details
Food4.0Staff7.0Clean9.0ActivitiesN/AMedsN/AMemory8.0Comms3.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective physical therapy department
  • Clean and well-maintained facility
  • Supportive environment for families

Concerns

  • Poor administrative communication and responsiveness (mentioned by 3 reviewers)
  • Understaffing leading to neglected patient needs (mentioned by 3 reviewers)
  • Inadequate coordination of medical appointments (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(2)'19(1)'22(4)'24(2)'26(11)

Distribution · 49 analyzed

5
31
4
9
3
1
2
2
1
6

How They Respond to Reviews

80%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility is very well-maintained and clean; what specific cleaning schedules do you follow to keep the resident areas so tidy?
  • 2Since the nursing staff is often praised for being so compassionate, how do you ensure that level of attentive care remains consistent during busy shifts?
  • 3How does the administration handle communication with families, and what is the best way for us to stay updated on our loved one's daily needs?
  • 4We want to make sure medical appointments are handled smoothly; what is your process for coordinating transportation and follow-up care with outside doctors?
  • 5Could you tell us a bit about the dining experience and how the menu is planned to ensure residents enjoy their meals?
  • 6What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?

Personalized based on this facility's data


Key Review Excerpts

The Staff (especially Nurse Jason) was amazing and learned her preferences and helped her feel comfortable and at home.

Memory care family member · 2025★★★★★

The Oaks is NOTHINGlike this! My stay among the sunny halls and sunnier staff was refreshing. My PT instructors were top of the line.

Rehab patient · 2025★★★★

The staff is negligent, rude and unprofessional. When asked why we didn't receive a phone call back about our grandmother/mother they got very defensive.

Family member · 2021☆☆☆☆
Source: 41 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.14hrs
OK
Registered nurses for medical care
Total Nursing
3.53hrs
86%
All nurses + aides combined
Staff Turnover
29%
Lower is better (< 30% = good)
RN Turnover
13%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

8

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
12.1%
NC
5.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility28.3%
Worse than Avg
Here
28.3%
US
19.5%
NC
21.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility22.7%
Worse than Avg
Here
22.7%
US
15.5%
NC
14.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility88.6%
Worse than Avg
Here
88.6%
US
95.5%
NC
94.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility20.5%
Worse than Avg
Here
20.5%
US
14.4%
NC
16.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility15.1%
Better than Avg
Here
15.1%
US
15.3%
NC
20.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.5%
Better than Avg
Here
93.5%
US
79.8%
NC
78.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility87.0%
Better than Avg
Here
87.0%
US
81.8%
NC
80.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
NC
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
1penalties
Near state avg (5.6)
16 complaint-triggered
$6,936 in fines

The Oaks-Brevard has faced significant concerns, with families filing complaints that triggered 16 deficiencies in 2023, primarily involving medication management, resident safety, and nursing staff adequacy. The facility shows recurring problems across fire safety systems and building infrastructure appearing in all three surveys, though these have correction dates. While most care-related issues from the 2023 complaints appear corrected, the pattern of repeated building and safety violations suggests ongoing operational challenges families should discuss during visits.

Mar 5, 2026Routine
4
0552Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Dec 18, 2024Routine
16
0680Potential for harm · WidespreadCorrected

Quality of Life and Care Deficiencies

Ensure the activities program is directed by a qualified professional.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Dec 18, 2024Complaint
2
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0755Potential for harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Aug 17, 2023Complaint
14
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0646Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0640Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Aug 17, 2023Routine
7
0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Jan 7, 2022Routine
2
0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Federal Penalties

Fine

Dec 18, 2024

$6,936

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Oaks-Brevard

Organization Type

for profit

Chain Affiliation

Chain Name

Pruitthealth

Chain Size

99 facilities nationwide

Chain avg rating: 2.8/5 · Rank 60 of 94

Ownership & Management

Key personnel

Norman, AngelitaW-2 Managing EmployeePruitt, NeilOfficer / DirectorPruitthealth INCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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