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Assisted Living

Cedar Mountain House

Limited public data on Cedar Mountain House. Call, tour, and ask to meet current residents' families — your own impression matters most.

11 Sherwood Ridge Road, Brevard, NC 2871264 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
3.9/5

based on 9 Google reviews

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What this means for your family

This facility offers a very caring and safe environment with staff members who are deeply dedicated to resident well-being. However, if you live far from the facility, you should prepare for potential challenges with communication and responsiveness to phone calls.

Google Reviews

Google Reviews

9 reviews on Google
Cedar Mountain House is praised by several reviewers for its warm, loving, and caring staff members who treat residents like family. However, families should be aware of significant concerns regarding communication, specifically difficulty reaching staff by phone and a lack of responsiveness to family inquiries.

Quality Themes

Tap a score for details
FoodN/AStaff8.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Warm and caring staff
  • Safe and lovely environment
  • Nice rooms and courtyard
  • Responsive to special requests

Concerns

  • Difficulty communicating with staff and reaching them by phone
  • Inconsistent staff attitude and professionalism
  • Outdated furniture, pillows, and beds

Rating Trends

Tap a year to see what changed

2345.02018(1)5.02019(2)3.02022(2)3.02024(2)3.02025(1)5.02026(1)

Distribution · 9 analyzed

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How They Respond to Reviews

33%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We love how much the staff seems to care for the residents here; how do you ensure that same level of warmth and responsiveness is maintained across all shifts?
  • 2The courtyard and rooms look lovely; are there any upcoming plans for updates to the furniture or bedding to keep the living spaces feeling fresh?
  • 3If we have a quick question or an urgent update regarding our loved one, what is the best way to reach the care team to ensure we get a timely response?
  • 4What does a typical day of social activities look like in the courtyard or common areas for the residents?
  • 5In the event of a medical emergency during the night, what are the specific protocols for getting immediate care and notifying the family?
  • 6We noticed you are very engaged in responding to feedback; how does the management team use resident and family suggestions to improve daily operations?

Personalized based on this facility's data


Key Review Excerpts

My dad is at The Cedar Mountain House. It is a lovely environment with truely caring and responsible. Whenever we have had a special request it has been met within a very reasonable amount of time. Dad is very safe here.

Resident's family · 2019★★★★★

Can never get a human on the phone, staff is extremely non-communicative with family, and refuses to be answer any questions. For family members who are not local, this is extremely frustrating.

Family member · 2024☆☆☆☆

The staff is warm, loving and dedicated to excellent care of the residents and families.

Community visitor · 2018★★★★★
Source: 9 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

17total
28deficiencies
May 29, 2025Other
Medication AdministrationD 358

The facility failed to administer medications as ordered by a licensed practitioner for two residents. Specifically, a medication aide failed to provide budesonide for Resident #7 due to lack of stock and failed to provide a vitamin and shortness of breath medication for Resident #2.

May 29, 2025Other
Medication AdministrationD358

The facility failed to administer medications as ordered by a licensed practitioner for two residents. Specifically, one resident did not receive budesonide for shortness of breath due to a lack of available medication, and another resident did not receive a vitamin for macular degeneration. This resulted in a medication error rate of 4% during the surveyed period.

Jan 31, 2024Complaint
Personal Care and SupervisionD 269

The facility failed to ensure that staff provide personal care to residents according to their individual care plans. Staff must attend to all personal care needs that residents may be unable to manage independently.

Jan 31, 2024Complaint
Personal Care and SupervisionD 269

The facility failed to provide personal care according to the resident's care plan for one resident regarding limited assistance with bathing. Although the resident's care plan required assistance, the resident was documented as showering independently, and staff did not remain present to prevent falls. This lack of supervision left a high fall-risk resident at risk of injury during bathing.

Nov 16, 2023Other
Training On Cardio-Pulmonary ResuscitationD 167

The facility failed to ensure that at least one staff person on the premises at all times, specifically during night shifts, had completed a CPR and choking management course within the last 24 months. Record reviews and staff schedules from November 2023 showed 9 out of 14 night shifts lacked CPR-certified personnel.

Nov 16, 2023Other
Training On Cardio-Pulmonary ResuscitationN/A

The facility failed to ensure that at least one staff person on the premises was CPR certified at all times. Specifically, for 9 of 14 shifts between 11/01/23 and 11/14/23, there were no staff members on the night shift who had completed a CPR course within the last 24 months.

Mar 18, 2019Complaint
Resident ServicesC254

The facility failed to ensure all new residents received services in a timely manner. Additionally, they failed to ensure all new residents were assessed to determine if they required services from an appropriate agency.

Resident ServicesC254

The facility failed to review orders for resident refusals, parameters, and drug medication updates and contact the physician as needed.

Resident ServicesC254

The facility failed to ensure that all residents with dietary needs were provided with the appropriate diet orders and that all dietary changes were documented.

Resident ServicesC254

The facility failed to ensure that dietary changes were reviewed at least 4 times within a month to ensure medications and treatments were documented correctly.

Resident ServicesC254

The facility failed to ensure that all residents with dietary needs received a physician's order. They also failed to review orders at least 5 days after the physician's order to ensure residents receive dietary changes.

Resident ServicesC254

The facility failed to ensure that any physician's order regarding issues with a resident's diet was reported to the physician within 24 hours.

Resident ServicesC254

The facility failed to ensure that the Heat Lamp kept on-site was used to monitor compliance and infection control, as the Heat Lamp department was representative of a state that was not in compliance.

Resident ServicesC104

The facility failed to ensure that all new residents were assessed to determine if they required services from an appropriate agency. They also failed to review orders for resident refusals, parameters, and drug medication updates.

Resident ServicesC104

The facility failed to ensure that any staff member found not following policies and procedures was disciplined, including termination.

AdministrationC104

The facility failed to ensure that all medication carts and drugs available in the facility were properly maintained to ensure availability. Additionally, they failed to review dietary orders to ensure residents receive medications timely.

AdministrationC104

The facility failed to ensure that physician contact was made as necessary according to any parameters ordered for the resident.

AdministrationC104

The facility failed to ensure that all medications and treatments appear on the 24-hour's as ordered by physician. They also failed to ensure that all medications and treatments are documented correctly.

Oct 18, 2018Follow-up
Nutrition and Food ServiceD 310

The facility failed to ensure therapeutic diets were served as ordered for a resident requiring a mechanical soft diet with pureed vegetables. Observations and interviews revealed the resident was served regular vegetables instead of pureed, and staff were unaware of the specific physician's order for pureed vegetables.

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References & Resources

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