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Transylvania Regional Hospital

Strong Medicare quality ratings; families often praise professional and compassionate radiology technicians. Still worth an in-person visit.

260 Hospital Drive, Brevard, NC 2871210 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 606 Google reviews

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What this means for your family

Choosing Transylvania Regional Hospital means your loved one is in a facility that ranks well on Medicare quality measures. High RN hours correlate directly with lower rates of hospital readmission and better specialized care coordination. Families frequently praise: professional and compassionate radiology technicians and efficient and timely imaging/lab procedures. While no facility is perfect, the clinical data here is encouraging.

Google Reviews

Google Reviews

606 reviews on Google
Families can expect highly professional and compassionate care from the radiology and nursing staff, with many reviewers praising the efficiency of imaging procedures and the kindness of technicians. However, there are significant concerns regarding administrative errors in paperwork and occasional long wait times during check-in. While outpatient services are frequently lauded for being prompt, some reviewers have raised serious alarms regarding the quality of mental health services and nursing attentiveness during overnight stays.

Quality Themes

FoodN/AStaff9.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms7.0ValueN/A

Strengths

  • Professional and compassionate radiology technicians
  • Efficient and timely imaging/lab procedures
  • Friendly and helpful outpatient staff
  • Smooth check-in processes for many patients

Concerns

  • Administrative errors and lost paperwork (mentioned by 2 reviewers)
  • Long wait times during check-in (mentioned by 2 reviewers)
  • Inadequate mental health care and facility maintenance
  • Nursing attentiveness and safety protocols

Rating Trends

2344.82025(131)4.92026(127)

Distribution · 258 analyzed

5
234
4
15
3
3
2
1
1
5
18 reviews posted between Apr 26, 2026May 8, 2026 · 16 were 5-star
10 reviews posted between Dec 2, 2025Dec 5, 2025 · 9 were 5-star
10 reviews posted between Jun 29, 2025Jul 5, 2025 · 9 were 5-star

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1With your high staffing rating, how do you ensure consistent, one-on-one attention for each of the 10 residents throughout the day?
  • 2I noticed your team is very active in responding to feedback online; what is your process for addressing family concerns or administrative questions once a resident is moved in?
  • 3Given the small size of this facility, how do you foster a sense of community and daily engagement for residents who may need more social interaction?
  • 4Can you walk me through the safety protocols you have in place to ensure residents are closely monitored, particularly during the night shift?
  • 5What measures are currently in place to maintain the physical environment and ensure the facility feels like a comfortable home for your residents?
  • 6Since this is a hospital-based setting, how do you balance the clinical efficiency of your lab and radiology services with the need for a warm, personalized care environment?

Personalized based on this facility's data


Key Review Excerpts

Every single member of the staff has been kind. Any request, questions or concerns were taken to care. They have made us feel like a cared about individual and not just another patient.

Family of a recent surgical patient · Feb 2026★★★★★

Had my third colonoscopy here today. Previous two were performed at a Kaiser Hospital in northern California wine country. Of the three this was by far the best informed, most comfortably managed, and smoothly performed.

Patient undergoing outpatient procedure · Feb 2026★★★★★

The nurses here you can literally watch them sitting out at their computers watching TV on their phones most of the night and on top of that they left the drawer open that is full of needles syringes and everything that should not be left open and accessible by patients in their rooms

Patient experiencing emergency/overnight stay · Jan 2026☆☆☆☆
Source: 606 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
3.72hrs
OK
Registered nurses for medical care
Total Nursing
8.52hrs
OK
All nurses + aides combined
Staff Turnover
23%
Lower is better (< 30% = good)
RN Turnover
20%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating
3/ 5
Better Than Avg

2

measures

Worse Than Avg

1

measures

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.1%
Better than Avg
Here
97.1%
US
81.8%
NC
80.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility85.9%
Better than Avg
Here
85.9%
US
79.8%
NC
78.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.3%
Worse than Avg
Here
2.3%
US
1.6%
NC
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
2penalties
Well below state avg (5.6)
$12,415 in fines

Transylvania Regional Hospital has a moderate inspection record with 10 deficiencies across three surveys, all corrected by the facility. The most recurring issues involve food safety and dietary services, appearing in multiple inspections, along with safety concerns including fire exits, smoke barriers, and electrical systems. While infection control was cited once, all deficiencies have been addressed with documented correction dates, suggesting the facility responds appropriately to identified problems.

Nov 25, 2025Routine
2
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

Sep 25, 2024Routine
5
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0754Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide properly sized and located linen or trash receptacles.

Jun 20, 2023Routine
3
0868Potential for harm · PatternCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0700Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.

Federal Penalties

Fine

Jun 20, 2023

$6,207

Fine

Jun 20, 2023

$6,208

Ownership & Operations

Who Operates This Facility

Owner / Operator

Transylvania Regional Hospital

Organization Type

for profit

Chain Affiliation

Chain Name

Hca Healthcare

Chain Size

3 facilities nationwide

Chain avg rating: 4.0/5 · Rank 1 of 2 (Best)

Ownership & Management

Owners

Mh Master Holding Lllp

Owner · Organization

99%

Frisco Holding II

Owner (parent company) · Organization

Hca Healthcare INC

Owner (parent company) · Organization

Hca INC

Owner (parent company) · Organization

Healthtrust INC - the Hospital Company

Owner (parent company) · Organization

Hercules Holding II

Owner (parent company) · Organization

Hti Hospital Holdings INC

Owner (parent company) · Organization

Mh Hospital Holding INC

Owner (parent company) · Organization

Smith, Eric

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Groesser, TylerOfficer / DirectorPilon, MicheleOfficer / DirectorSmith, EricOfficer / DirectorPilon, MicheleManagerMh Master LLCGeneral Partnership Interest
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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