The Oaks at Flower Mound Assisted Living & Memory Care
Families consistently rate this highly — reviewers highlight compassionate and attentive caregivers. Schedule a visit to confirm the fit.
based on 73 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking high-quality engagement and a beautiful living environment. While the caregiving staff is exceptionally praised, you should specifically ask about the current management's communication protocols to ensure you will receive regular, proactive updates regarding your loved one's status.
Google Reviews
Google Reviews
73 reviews on GoogleFamilies considering The Oaks at Flower Mound can expect a beautiful, well-maintained facility with highly praised activities and a compassionate caregiving staff. While recent reviews are overwhelmingly positive regarding the quality of care and engagement, some past concerns regarding management communication and staffing consistency during ownership transitions should be verified.
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregivers
- Engaging and creative activity programs
- Beautiful, clean, and well-maintained environment
- High-quality dining and culinary services
Concerns
- Lack of communication from management/directors (mentioned by 2 reviewers)
- Inconsistency in cleanliness or maintenance during transitions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of repetitive, highly enthusiastic templates for 5-star reviews, often using hyperbolic language like 'You are a jewel!' or 'You are a GEM!'. While they attempt to address negative reviews by requesting direct contact, the responses are largely scripted.
Questions for Your Tour
- 1We've heard wonderful things about the creativity of your activity programs; could you tell us more about what a typical week looks like for residents in the memory care wing?
- 2The dining services here seem to be a highlight for many families; how often does the menu change, and can you accommodate specific dietary needs?
- 3How does the management team ensure that communication remains consistent and clear with families, especially during staff transitions or changes in care plans?
- 4With the beautiful environment you have here, how do you ensure that the cleanliness and maintenance of the common areas remain consistent every day?
- 5What specific protocols are in place for handling medical emergencies or sudden changes in a resident's health during the night?
- 6We noticed you are very engaged with your community; how does the leadership team typically handle feedback or concerns brought forward by residents' families?
Personalized based on this facility's data
Key Review Excerpts
“The level of care she received following her recent fall and broken hip truly exceeded all expectations. The entire team has been a godsend during this challenging time, and we cannot recommend them highly enough.”
“The caregivers exhibit genuine kindness and compassion every day, making her feel safe and loved.”
“The Director of Entertainment and Programs (Kalista) goes above and beyond to create fun meaningful activities and experiences for the residents.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The Oaks at Flower Mound has faced several regulatory challenges, including past issues with life safety standards like lighting, window screens, and fire extinguisher training. Most significantly, a recent enforcement action in November 2024 resulted in a $2,250 penalty regarding resident safety and protection from abuse or neglect.
Nov 6, 2024EnforcementPenaltyReport
Administrative Penalty — The facility failed to ensure each resident was free from abuse, neglect, and exploitation. (TAC 553.267(a)(3)(E)(ii))
Dec 28, 2021Routine
Health Code (2 violations)
The facility failed to develop and enforce policies and procedures for infection control and ensure all facemasks and N95 masks must be in good condition.
Nov 16, 2020Routine
Life Safety Code (4 violations)
The facility failed to provide lighting levels in compliance with licensing standards for assisted living facilities.
The facility failed to ensure that all operable windows had insect screens.
The facility failed to ensure that staff were trained in the use of each type of extinguisher.
The facility failed to ensure the building and structure complied with other applicable chapters of the Life Safety Code, NFPA 101.
Ownership & Operations
Who Operates This Facility
Csh Flower Mound Licensee LLC
for profit
SRC MANAGEMENT OF TEXAS, LLC
SABRINA MUNNS
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit theoaksatflowermound.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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