Cross Timbers Rehabilitation and Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 231 Google reviews
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What this means for your family
This facility is an excellent choice for families prioritizing physical rehabilitation and social engagement, as their therapy and activities teams are exceptional. However, if your loved one has complex wound care needs or requires immediate assistance via call lights, you should closely monitor their care, as multiple reviewers have flagged inconsistencies in these specific areas.
Google Reviews
Google Reviews
231 reviews on Google“Families considering Cross Timbers can expect highly praised rehabilitation services and a very active, engaging social program led by a dedicated activities director. While the majority of reviewers laud the compassionate nursing and administrative staff, some families have reported serious concerns regarding wound care, medication management, and slow response times to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Exceptional physical and occupational therapy
- Engaging and creative activities program
- Helpful and communicative administration
- Clean and well-maintained facility
Concerns
- Slow response times to call lights (mentioned by 2 reviewers)
- Issues with wound care and medical management (mentioned by 2 reviewers)
- Unprofessional attitude from weekend staff
Rating Trends
Tap a year to see what changed
Distribution · 208 analyzed
How They Respond to Reviews
The owner uses highly repetitive, templated responses for negative reviews, frequently directing complainants to a specific VP of Compliance. Positive reviews receive more personalized, enthusiastic, and warm acknowledgments.
Questions for Your Tour
- 1We've heard wonderful things about your therapy programs; could you tell us more about how the physical and occupational therapy teams work with residents?
- 2How does the nursing team ensure that call lights are answered promptly, especially during busier shifts or over the weekend?
- 3What specific protocols do you have in place to ensure medication management and wound care are handled with high precision?
- 4We noticed your administration is very involved in the community; how do you typically communicate important facility updates to families?
- 5Could you describe some of the more creative or engaging activities that residents participate in throughout the week?
- 6In the event of a medical emergency after hours, what is the process for contacting physicians and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The nurses acted quickly to get me to the hospital to help avoid complications with a heart issue. Highly recommend for rehab or long term care.”
“I specifically love n enjoy the activities the we aquire. With miss Angie as the activity director, everything works out n we have a ball.”
“The level and quality of care from the team is really what set Cross Timbers Rehab apart from everyone else. In particular, I have spent a lot of time with Bill, who is as good and caring of a guy as it gets.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 10 complaints triggering federal inspections, revealing recurring problems with safety supervision, medication management, and facility cleanliness that persist across multiple years. The facility has accumulated 37 deficiencies over 10 surveys, with repeated issues around accident prevention, proper drug labeling, and maintaining a safe environment. While most deficiencies show correction dates, the pattern of complaint-driven inspections and recurring safety problems suggests ongoing care quality concerns families should investigate thoroughly before placement.
Feb 26, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 21, 2025Complaint1
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Sep 11, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 24, 2025Routine13
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Feb 28, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 29, 2023Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Federal Penalties
Fine
Sep 11, 2025
$8,281
Ownership & Operations
Who Operates This Facility
Eastland Memorial Hospital District
for profit
NEXION HEALTH AT FLOWER MOUND, INC
KENDRA L KING
Chain Affiliation
Nexion Health
52 facilities nationwide
Chain avg rating: 2.9/5 · Rank 10 of 26
Ownership & Management
Owners
Eastland Memorial Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
231 reviews from families & visitors
Official Website
Visit nexion-health.com
Medicare data downloads
Original nursing home datasets
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